The Genie Bra
reviews and complaints

I made three long distance calls, got no answers or wrong answers and they hung up on me. I order Bras on 4/14/11. Was never told they were on back order. After 5 weeks I called and they told me of back order and it would be 4 to 6 weeks. The next say I recieved email that they had been sent and gave me Fedex tracking number. After 10 days I checked Fedex and USPS, they do not have this tracking number. The only anwers I get from Genie Bra is they have been shipped. They have charged my checking account and I was told it would take 3 to 6 monthes to check this out and I would have to make a complaint to get a refund from them, however they put me on hold and after 5 minutes they hung up on me. I would like some kind of answer as how I get my Bras or my money back? This is really bad business.

Tsp Genie Bras overcharged me for a bra that I’ve ordered from them. Instead of $59.00 I was charged $86.00. I complained to them that it is pure overcharge but they denied me in refund.

My Customer Ref. No. : TY10075507 - Item Code: GB3SM

I ordered the Genie Bra by phone after a T.V. Commercial. The bras arrived & I discovered that the free bra is torn in one place. I phoned a few times over a period and was told that no one is around to handle my complaint as the persons in charge are not in and no one is around to arrange delivery. I was also told that it's not necessary for me to return the defective bra. When I asked for a Return Authorization number; I was given my Customer number (above) and was further advised that they shall contact me within a week by which time the 30 days period for returning the defective bra would be over. Would they send a replacement to me then and not cite that the 30 day period is over and that we did not return the defective bra to them as their "Return Policy " conditions have not been met ?
I am not happy with the way my complaint is being handled. I expect a replacement "free bra" to be sent to me within the period that you need to process my order, failing which I will make sure that my Face Book & Twitter friends know about your staff's treatment of customers after you have earned our money. I will definitely post the photograph of the defective bra on Face Book to show the whole world that my complaint is genuine and that you guys are only interested in earning our money and not interested in looking after the customers' interests. I await your reply and my replacement.
Thank you.

Camilla Sin
Mob. [protected]

I purchased a pkg of the Genie Bras at my local Walmart. I looked at the back of the pkg to see what size I should get ( I am a 44 C and wear a size 18 blouse} The pkg said I should get a 2X but not trusting the fit, I got a 3X instead. When I got home and tried it on I was very disappointed. My breasts were smashed down, the band underneath turns under and it does nothing for back fat- and I do not have that much. As others have said, this is good as a sleep bra but unless you are small breasted I would not advise it for you.
I am glad they sell these tv products at other stores as I have read the horror stories of those who ordered by mail and paid horrendous shipping and handling fees. Not a good buy for the plus size !

ordered this product on recommendation of family member. Ordered in July. Not received til October (2011) . tried them...didn't like them at all. really no good for anyone with large breasts. no support. Tried to call them...they do not respond. found e mail for them via compaint board. started sending e mails. Finally got responses late October. They could not find my account, then only(wante me to exchange them for another size). I said
no and requested to return them. In November they finally gave me an address to return them . I did so the same day. No response.
Sent e mail and of course they denied getting the product back. Sent them the USPS tracking number. They still deny getting the product. I have placed a complaint with my credit card company with all e mails etc. and informed them of this. I warned the company
I would compalin on internet boards etc.
I think this is one of the sleaziest companies I have ever dealt with. They put you off, avoid responding, provide little assistance and
generally do not ever want to give any money back. Their product is not suitable for most breast sizes except small.
I just want my payment back. They have their product. 5 unused even . gs

GREETINGS I'AM AN DISSATISFIED CUSTOMER! I'VE MADE AN ORDER & PURCHASED IT ON 12-26-11 FOR AN SEAMLESS BRA W/PADS SIZE 46DDD AND I'VE RECEIVED AN 4X BRA SIZE! I'VE ALSO REQUESTED! AN UPGRADE FOR THE DELUXE BRA I DIDN'T GET IT WHAT I'VE IS AN BRA-SIZED 4X REGULAR SIZE IT CAN NOT FIT ME AT ALL THE BRA IS SUPPOSED TOO HOLD MY BREAST UP NOT HANG DOWN! THAT'S WHY ITS CALLED FALSE ADVERTISEMENT I DIDN'T GET WHAT I PAID FOR! & I WAS ALSO TOLD THAT I WOULD ALSO RECEIVE AN $50.00 GIFT CARD & ALSO AN WALMARK $25.00 SPENDING CARD AT THERE NEAREST LOCATIONS AND OTHER COMPANIES SUCH AS WALMARK, TARGET, HOME DEPOT, AND GAS STATIONS, AS WELL AS DINE OUT OR GO TOO THE THEATRES! PLEASE GIVE ME AN STATUS REPORT ON THE SITUATION! MY CELL IS [protected], HOME # IS [protected] ASK FOR MS.PARKINSON! YOURS TRULY! DISSATISFIED CUSTOMER!

On the 27th Nov. I ordered a set of 3 Genie Bras. During the process of ordering I got the message that the "Order was Pending" and that I would get an e-mail confirmation of the order. I did not get the e-mail confirmation so put in another order. Same situation ocurred so I ordered a 3rd time. My Visa has been credited 3 times . These are the dates :
Nov.27/11 CPI World Herbal + [protected] $45.02
Nov. 28/11 CPI World Herbal + [protected] $44.55
Nov.29/11 CPI World Herbal + [protected] $44.55
None of these orders have arrived. If you can solve the problem I would be so grateful. Please can you also cancell 2 of the orders.
Thanks. Mrs. Beryl L Lewis

I ordered my size (1X) in the Genie Bra. I realized the size was too tight, so I ordered the next size but realized I was going to need the larger size so I ordered the 3 lace ones in the larger (3X), 'cause I thought they were nicer. Well, I got the lace lace once and realized these were also too tight, so called to reordered the original 3 (plus 3) in their largest size. It only took three (3) MONTHS to get them. Their largest size went less than half way around my chest when I held it up to me without stretching it. I wear a 1X. That's the size in my local stores that I buy, and sometimes I can get away with a "normal" size 18. Well, I called customer service and was told I could return all the bras for a full refund. So I returned 12 bras. Then I got an email telling me to return the original three plus three bras. They were already returned and received, so I called. The girl told me I wasn't eligible for a return on the first three lacy bras, but after talking with her, and telling her I'd already returned them, she said she had done a refund on them, however, I have yet to see that. They charged $10 on each set of three bras for "shipping and handling." Nice to make $10 to stuff bras into a plastic bag, then into a manila envelope and put an address on them! I am now having problems with pain in my chest, and I'm sure it's because I tried to wear those small elastic bands around my chest. Nope, I'm not the least bit happy with this company, and since they're not open on weekends, I have to wait (again) till Monday to call them. I was trying to give them time to refund all (well most of) my money. In all, even if I manage to get the last refund, I will have paid $40 for nothing! At this point, I've paid $69 for nothing but a lot of pain around where these things were squishing my chest! Thanks for nothing, and most of the searches for Genie Bra lead to their own ads that they have fooled the search engines into listing. Took me quite a while to find this outlet for a bit of my satisfaction to hope other larger women don't get fooled by these adds. I'm thinking the one large woman they had in the TV advertisement must have worn it for about 1/2 hour before she realized it was cutting off the circulation half way down her chest!

After a very convincing telecomercial geared towards women wearing Size D bras, I decided to order some.They are less supportive than your most comfortable sport bra. You might as well not be wearing a bra at all! No support whatsoever. The shipping charge was $25.98 for bras they might weigh 3 ounces? What a scam! When you buy you have to listen to around 10 products being pushed by a salesman before they process your order. I am returning them this afternoon and I have to pay to return them. What a rip off! Who else can I complain to?

I went on line to order the Genie bra and filled out the info needed, then decided not to order because of the $12.99 S&H.

As I clicked off the page a pop up came up and said to please not to go, if I ordered it would be free shipping. So I decided

that I would go ahead. When I received my on line invoice and saw that I was indeed charged shipping and handling I called

the customer service # and said that I wanted to cancel my order because of the charge I was apologized to and ask if I

would keep the order I would receive the credit to my card for the $12.99, I agreed to this because I really wanted to try

The Genie Bra. I received an email stating that no more adjustments will be made regarding my order other that the S&H

already credited, and that is all the adjustment I wanted. To begin with I did not order padded bras, I wear 38H in a regular

bra, I ordered the XL/1X size that I wear in tops, as instructed. I was to receive a set of pads for "nipple hiding" for $1.99

instead of the regular price. Wow all this and free shipping I thought that I couldn't go wrong! After talking to the "customer

service" rep I find out that because they had given me the credit I could not return them, that I am stuck with them. They

offered an exchange, I tried to explain the size I needed did not stretch enough to fit my breasts and if I ordered a bigger

size it would be too big and would ride up and offer no support what so ever. I even talked to a supervisor and he said

that to his knowledge there was never a free shipping special offered. I know that I did not imagine the pop up, and I

felt that this was an up and up deal. If it wasn't so, why did I receive the credit? I should have been told that I would

have no refund expectations because of this, not email me something after the fact, that again misleading.

My next email will be to the BBB with my complaint about the misleading ad and also

about the customer service I received when I called to return the product the "gentleman" was all but yelling at me. I

got tired of hearing what they were saying and wanted to be heard so I talked over him!

Thanks for reading my saga,

Jeannie Okamoto

Order #[protected]

Hello everyone. My name is Kelly and I am a customer service representative with the Genie Bra. I have been reading reviews online and have been disappointed to hear that some of you are having problems with the product. On the other hand, I am pleased to see that satisfied consumers are leaving comments. I want everyone to know that many of the problems that I have read can be rectified. Please email me at [protected]@geniebra.com. I am here to help.

On 9/15/11 I contacted this company to obtain my RA# (which is your acct#) in order to return these bras. I had waited for weeks to receive them and since I didn't think they were coming, had purchased from a dept store. These bras appear to be nothing more than an expensive sports bra. I was hassled when I had to contact Customer Care to retrieve my RA# (a foreign MAN that was very difficult to understand)- save yourself the trouble and just print the return from from the website and enter your acct#, which is your RA#. I was informed that not only do I have to pay the return shipping charges but I will not be refunded the $31.97 I was charged to ship the order initially. This is highway robbery. As soon as I am done posting this I will be filing a claim with the Better Business Bureau and I suggest you do the same, if you have a similar experience. Note, the return shipping address is: 500 Returns Road. That should tell you something. Yikes!

I order 6 Genie Bras after being assured that I could return them if the fit was not right. I ordered the bras based on their directions to order based on my shirt size, but when I received the bras they were at least 2 sizes too small. I have called their non toll-free number many times without being able to talk to anyone. The wait time is always 10 - 15 minutes, first due to the hurricane and then I guess just because. I finally stayed on the line today to wait the time required and the only result was a message saying that all their operators were busy, after which I was transferred to voice mail asking me to leave a message. Before I could say two words the call was disconnected. I will be reporting this to the Better Business Buruea.

I completely agree with these complaints. I bought my Genie bra at Bed Bath and Beyond in a package of two for $19.99 and I am so glad I did NOT buy them from the infomercial. Although I found the "large size" to be comfortable, they are totally NOT SUPPORTIVE and are only good for sleeping and lounging. The infomercial stated something about "perky look"...NO WAY! (unless you are 20 years old and naturally still perky!) Unless you want a comfy 'sleep bra' then I would STAY AWAY!

Wish I would have found this message board prior to placing my order. These bras have NO SUPPORT at all. And as if the shipping and handling charges of approx. $37.00 weren't enough, I had to pay an additional $30.95 when the package arrived at my door for duties and taxes. RIP OFF!. I am not very happy to say the least! I am trying to find someone with a smaller chest to sell these too rather than return then and lose almost $70.00 in shipping charges. Very disappointed!

I also believed the infomercials for the Genie Bra and ordered the Large size pursuant to their sizing chart to find that this size was too small. I called customer service and they sent me a 2X size. When these bras were received I tried them on and found the advertised product was not what I received. I am a 44C and there was no support, the band was narrow and rolled up and the insert inside the cup kept slipping. I returned both sizes in early August. I called on August 22nd inquiring about my refund. I was told it would be expedited and would take 2 to 3 days. I called back on the 24th and was told it had been referred to a supervisor and I should have the refund by the first of the next week (or the 29th-30th of the month). I still have not recieved the refund so I called again today. I was told that since their offices had been closed for a week, due to a hurricane (which was only a category 1), none of the refunds had been processed. The lady I spoke with said she had no idea when the refund would be processed. I can't imagine an office being closed completely because of a category 1 storm -- this company would never make it if they were in Florida, Louisiana or Texas. They don't usually even close for category 2 or 3 storms. Anyway, I wish I had found this website before I wasted $90.00 on something that did not live up to its claims. Oh, well, lesson learned! Does anyone know how to contact the president of the company?

What a mistake this was. Thankfully, I caught it relatively early, after reading numerous reviews online warning consumers NOT to buy from this company. I had already placed my order, but after reading about all the hassles everyone else endured, I decided it wasn't worth it, and to cancel my order entirely.

I called my credit card company to explain what had happened, but that I didn't yet see a charge on my credit card. This alarmed me somewhat, since I had given my card to them at the time of purchase, I expected it to show up in two business days. They informed me that Mixdirect had placed a "pending charge" on hold toward my card to the tune of $90.15 Canadian funds. Let me just reiterate that there has been no charge against my card at this point, only a pending charge, which actually works out in my favour. I assume it's their tactic to hold the charge until they ship the product. At this point, however, had no idea if I was being immediately charged, billed, COD or what have you, as there is NO INFORMATION available after ordering. No time-frame for delivery and - get this- only an ESTIMATED total. They can charge whatever amount they damn well please, apparently.

After reading countless negative reviews, I both emailed and called Mixdirect service center to cancel my order and to inform them not to charge my card, lest I charge them with fraud. Don't believe that garbage about not being able to reverse a charge. My credit card company informed me that I am not liable for any charges made to my card, since I had already contacted the company with my request for cancellation. The quicker you contact your credit card company, the better. If I may quote the customer service agent when I expressed my concern about being charged regardless of cancellation, "We got your back." :) Music to my ears, let me tell you.

So, ladies... or gents. Solution time:

If you've already made the same mistake I did, call your credit card company ASAP and explain the situation. They will help you out - they want to keep your business. If you attempted to cancel and Genie Bra/Mixdirect or any of their affiliates has told you they can't, OR if you've already received your product, DO NOT take no for an answer. Take the package to the post office and ask them to return to sender. If you've opened your box, re-seal the product and return to sender. Call the company (Mixdirect) and explain to them that you are not satisfied with their product, nor their service, and demand to be repaid in full as per the 60-day money back guarantee they have hidden in the bowels of their website. If they refuse to cooperate or tell you someone will call you back, explain that you wish to speak to a supervisor immediately. If they still insist they can't help or that no one is available OR if they try to bargain with the price of the refund or try to give you a deal on shipping, contact your credit card company immediately and explain the entire situation. Keep all emails, records and confirmation numbers, as well as the times and dates you contacted both companies. More than likely, your credit card company will take care of the rest.

This all boils down to misdirection. Misleading commercials, website, ordering methods and return policy. As a consumer, you have a right to know how much is being charged on your credit card BEFORE it is actually charged. The fact that they conduct business in this manner is sketchy and underhanded, and boarders on fraud. I am writing to the BBB about this incident, as I would prefer to put this company out of business.

I don't care how amazing your product is... if you can't provide decent customer service, it's useless.

Hope this was helpful.

I ordered these on the 2nd July and have not received them as yet. When I went through to the customerstatus site it said that it did not have an order. I was wondering how I can contact these people to get my money back. Or when the Bras will be arriving.

I was trying to update my purchase, suddenly the page close and appear a new one the bill including charges of shipping even a no continental shipping charge that was more than the cost of the items and finally this company charge two times the same amount. Please go to: http://www.geniebra.com/index.php, and STOP this
Yours
Carlos Sanchez Aguirre

I had Ordered this products on: 07/12/11; but yet to hear anything back! I'm bothered by the Fact that I gave my Information to them and have yet to hear from them. I tried the "Customerstatus.com/Printfriendly.aspx..
But nothing. My Email Address is: [protected]@yahoo.com, It said allow 4 to 6 weeks for delivery.
Confirmation #: [protected]; Order #: [protected]; Order Date: 07/12/11;
Item # A21NP2XBG / SEAMLESS BRA 2X BUY 3 GET 3 FREE QTY 1; PRICE: $59.99; P & H 25.00; STAUS IN PROCESS; TOTAL: $85.97. Yet nothing!