Complaint Rating:

Company information:
General Surgical Emergency SVC
P.O. Box 909
Colorado Springs, Colorado
United States
Phone: 719-576-4171

I had an emergency gallbladder removal on May 8, 2009. The doctor was fine, but his billing department is ridiculous.

My surgery was pre-approved by my insurance company. However, the hospital put the information under my husband. Who is a male and I am a female. I do not understand how the mistake could have been made. The doctor is a non-network and therefore is not contracted for a "special rate", this means that my insurance has to pay the full amount.

What is my problem? Heather at the billing office is very rude and judgemental. I did exactly what she TOLD me to do. Call my insurance company and tell them I was balanced billed. I did. My insurance told me they will take care of it right away. Today, once again received a bill from Heather. I called her and she said that because I never called she had to. My insurance told her exactly what they told me. They will reprocess the claim.

She would interupt me in my conversation and actually raise her voice at me. I contacted my insurance company and the nice lady on the phone told me to talk to the liason. If enough complaints (even one will do), and my insurance will stop allowing that doctor to do BUSINESS with my insurance's clients. How terrible it is that a Doctor will suffer, because of the likes of Heather.