General Motors
reviews and complaints

These luster have stopped working in chev impalas since 2003 and has gone through court. Had it repaired so I could see my speed and was broken three months. It was still in court and it had to be fixed. When the judge ruled gm to pay, the judge said only certian ones have to be fixed. The gm refund center said mine was not on the list and that If I had been a excellent gm customer, they might have paid for some of it. Im 58 years ancient and nearly all of the cars I have had were gm cars but I was not a excellent gm customer because I did not buy these cars new. Some of them I did buy new but they arent counting that as being a excellent customer. Also I did not have it fixed at a gm dealer but a used gm car dealer. This dealer worked with gm for years, with the owner of the dealership until it closed. My 2005 impala still had the original warrenty on it when i bought it. I reckon the judge is being paid off by gm. Boy! Forgien car makers, look for me. Thats what I’ll be buying next. Screw gm! let them die! Do not give them any more CASH!

If you had a metal brake line corrosion failure or have a chevrolet suv or truck, read this. The metal brake lines used during manufacturing were inferior quality and corrode easily leading to loss of braking and collisions.

Report date: january 26, 2011 at 10:34 am
Nhtsa action number: ea11001

N/a
Nhtsa action number: ea11001 nhtsa recall campaign number: n/a
Vehicle make / model: model year (S):
Cadillac / escalade [protected]
Chevrolet / 1500 2003
Chevrolet / avalanche [protected]
Chevrolet / avalanche [protected]
Chevrolet / sierra [protected]
Chevrolet / silverado [protected]
Chevrolet / suburban [protected]
Chevrolet / tahoe [protected]
Chevrolet / yukon [protected]
Chevrolet / yukon xl 2000
Manufacturer: general motors corp.
Component (S):
Service brakes, hydraulic
Service brakes, hydraulic:foundation components:hoses, lines/piping, and fittings
Date investigation opened : january 5, 2011
Date investigation closed : open
Summary:
The office of defects investigation (Odi) received defect petition dp10-003 on march 2, 2010, requesting the investigation of model year (My) 2003 chevrolet silverado 2500hd 4wd pickup trucks for corrosion failures of the vehicle brake lines.

Dp10-003 was granted and on march 30, 2010, preliminary evaluation pe10-010 was opened on more than six million model year 1999 through 2003 light trucks and sport utility vehicles manufactured and sold by general motors corporation (Gm).

On july 2, 2010, odi received gm's response to an information request, which included gm's assessment of the frequency and safety consequences of the alleged defect.

Gm stated that: (1) the brake system of the subject vehicles is split front/rear and should a brake pipe suddenly fail for any reason, the affected vehicle would be capable of stopping with the pressure supplied by the remaining circuit; (2) the subject vehicles were designed to meet the hydraulic circuit partial failure requirements of federal motor vehicle safety standards 105 and 135, light vehicle brake systems; and (3) should a brake fluid leak occur for any reason, the brake system malfunction indicator lamp (Mil) would illuminate and warn the driver before the brake fluid level was low enough to cause a loss of line pressure.

Of the 890 total complaints for brake pipe corrosion identified, 761 were located in salt belt states (Connecticut, delaware, district of columbia, illinois, indiana, iowa, maine, maryland, massachusetts, michigan, minnesota, missouri, new hampshire, new jersey, new york, ohio, pennsylvania, rhode island, vermont, west virginia and wisconsin).

The complaint rate per 100, 000 vehicles sold is significantly higher in the salt belt, 43.0, compared with 3.0 for the remaining states.in approximately 25 percent of the complaints, the brake pipe failure has allegedly occurred suddenly, with no warning to the driver (I. E., no brake warning light), and resulted in extended stopping distances.

In 26 of these incidents, the increase in stopping distance that resulted was alleged as a factor in a crash and in 10 others the vehicle was intentionally steered off the road or into another lane of travel in order to avoid a crash.

An engineering analysis has been opened for subject vehicles sold or currently registered in salt belt states to further assess the scope, frequency and safety risks associated with sudden failures of corroded brake pipes that can result in decreased brake effectiveness. Odi will continue to gather information on subject vehicles outside the salt belt as well.

If you have any additional facts/complaints, contact nhsta. They still have an additional investigation open on this. As of now, gm is not doing a recall because no one has been killed.

Dear sir, I have lodge the complain at customer care office gurgaon since 2009 complain no. csi / cac / n / 2009 / 1645 v/s m/s triumph motors kota the complain was still pending at not solve by the responsible officer of the company managing director, mr. ankush arora, mr. nasir khan, mr. gaurav, mr manmohan n bhaskar, miss nitu adlakha, rule making authority at e mail id no. gmi. [protected]@gm.com. they have not solve the case still case was pending I wrote 595 reminders but the work quality and service and cpcoo are still pending, I enable us to understand that that why company was not solve my case. please advise us what we have to for early disposal of my case due to this I enable us to utilized the cpcoo remaing coupon due to general motors not open the cpcoo lock further he has not direction to his dealer to do the pending job which was left by his office after physical verification of my car. please discuss with management of general motors and find out the solution of my case. I have given my complain no as above. please confirm & oblige

2002 Chevrolet Impala will not start because the passlock security system will not send the correct signal to enable the start relay & the fuel injectors.I have seen thousands of complaints online for all GM products from [protected]. I have gotten no satisfaction from their customer service, except bring it to the dealer & spend thousands of dollars on a fix that may or may not work.

It has been 5 weeks and GM has not responded to my letter. It looks like GM does not care about the customers concerns.
Below is my letter.
Don Suszko

General Motors Corporation
Corporate Affairs/Community Relations
100 Renaissance Center
Detroit, MI 48265
[protected]
Ref: Case file # 71-[protected]
My intent in writing this letter is constructive, rather than as a GM retiree with a chip on his shoulder. For 50 years I have been loyal to GM, however after this experience I am beginning to feel GM does not deserve my loyalty and am considering buying a Chrysler Town & Country.
Briefly my concerns are:
• GM’s lengthy time to inform me they could not build an ordered vehicle
• This delay denied me the opportunity to revise my requirements to take advantage of an expiring rebate
• Frustrations in working with GM Customer Assistance and being told something that never happened and told “it is GM Policy”
• Almost 3 months of trying and still no vehicle!
Our 2008 GMC Acadia’s lease was up and turned in on [protected].
Sometime the end of November or first of December we received a notice from our G M Extended Family Card that if we purchased or leased a new GM vehicle before 1-31 2011 we would get an extra $750 in bonus earnings. At this point we started working with Nicole Dodge of Ed Rinke Chevrolet, Buick, GMC dealership to get a new vehicle. Nicole has been our sales person for many years.
During the summer GM had a test drive for retiree’s at the GM Tech Center in Warren Michigan. My wife liked the comfort of the Traverse cloth seat compared to leather. Now we knew we wanted a FWD 1LT, 2-3-3 configured heated dark gray cloth seats. Nicole could not find a vehicle in any color in her search of other dealerships, however she came close but without heated seats and offered to have aftermarket heated seats installed. We declined this because we wanted the controls on the IP rather than on the seat sides. At this point we thought we had time to have a vehicle built, so a Steel Gray Metallic color was ordered. It turned out this color was no longer being built and was replaced with Silver Ice Metallic, so this color was ordered.
As I understand it there is a 2 week wait period after a vehicle is scheduled for production before a dealer can get a build status. It was near the end of January that Nicole called to tell me that our vehicle was on hold because of the color. Silver Ice Metallic color is on other Chevrolet models. Our son has a Cruse with this color. All this time you can still go on the GM build your own vehicle site and both of these colors are shown as available on the Traverse.
This process to inform us that GM could not build our desired color took 2 months and we lost the $750 extra bonus, so I called GM Customer Assistance and was connected to Shane a contract person in the Philippines. She was very professional in her questioning me for information and called me daily with more questions and the status of her search for information on my case. On [protected] she completed her history search and was passing my file up the line and said that I should hear from someone within 24 hours.
About 6:00PM on [protected] Kyle called saying he had my case and would call back about the same time on [protected] with the status. I asked Kyle where he was located at and he said it was “GM Policy” not to share that information with customers because of security reasons. (Since that time others who have called for Kyle and the operator at [protected] said the location is Texas. Now if this is “GM’s Policy” why are the others able to tell me the location while Kyle would not?) When Kyle did not call by 6:00PM on [protected], I tried calling him and had to leave a voice message. A few minutes later a female called to say Kyle was busy and would call on [protected]. When I tried asking questions about my case, she said she knew nothing about the case and I had to speak with Kyle.
On [protected] Charlie called for Kyle telling me that Kyle spoke to Rinke’s sales manager and I should call him for more information. I asked Charlie the name of the sales manager, because Rinke has two stores and I did not know if they have more than one sales manager. He said he was not knowledgeable about my case and did not have that information. In this day of electronic data I asked him to check the file for the name. He put me on hold and came back to say he did not have a name, but would call me in the morning with the name of the person Kyle spoke to. Later when I opened my email I had a message from Nicole saying “Kyle actually left a message for my Chevrolet sales manager Gary Hawrys this morning. Gary was at the Chevy Volt training and missed the called, but did call him back and Gary left him a message. Gary has not heard back from him yet.”
At 11:00 AM on [protected] Kyle called saying he did not speak to Rinke’s sales manager, but just left a message for Ray Stemple. I read Nicole’s message to him and said I do not know who to believe. (Charlie said Kyle spoke to the sales manger now Kyle said he had not, but left him a message and he was to call me twice and never did) Kyle said he would call Gary Hawrys and get right back to me. 3:15PM Kyle called back and said he talked to Ray Stemple and he would call me with more information. He could not explain how Gary Hawrys had a message that Kyle called him or that Gary called him back and left a message that he did not receive. Finally he just said that “GM Policy” did not allow them to do anything after a rebate had expired. He said his responsibility was in customer service and not sales. I then asked why he got involved with my case that had nothing to do with vehicle service? His answer to this was he was only trying to help. At this point we both got defensive and nothing constructive would come from any further conversations, so the call ended. Since then I have learned that neither Ray Stemple nor Gary Hawrys have ever spoke directly with Kyle. Messages were left between them, but no direct conversations ever took place.
If it is “GM Policy” not to reevaluate a rebate expiration time, why did GM spend time answering that concern, and not the cause for the concern? (Length of time it took GM to tell me an ordered vehicle could not be built)
As a potential returning GM customer, I hope you can see how Kyle’s efforts has done nothing to improve customer relations other than make GM look like they do not care about the problems customers have in trying to order a car and get it in a timely manner especially when it shows up on the GM’s web site as buildable.
Shane the contract person was very profession and wanted to get her information in a timely manner so my concern could be resolved. On the other hand Kyle (GM salary) did not follow up on his commitments, said he spoke to a sales manager, but only left messages, used “GM Policy” many times and did not discuss the real problem as to why it takes GM weeks to inform a customer that his vehicle cannot be built, causing the customer to lose out on a rebate. If you had this experience in dealing with a company, would you not reconsider your loyalty to continue to buy their products?
To show you how far reaching one incident like this has in giving GM a bad image, at a GM retiree’s luncheon I told this story to 30 some retiree’s who also have been loyal to GM. Now they too are questioning why they should remain loyal to GM. I suspect some of them shared my experience with others and so down the line. Is this a result of GM not caring about the customer, poor employees, inadequate training or just plain “GM Policy”?
Nicole has been very resourceful in trying to get us a vehicle, but was unable to get GM’s system to provide us with the vehicle of our choice in a timely period.
Hopefully someone can get back with an answer that this is not “GM Policy” before I make that final decision to give up on GM and buy a Chrysler Town & Country.
Sincerely yours,

Don Suszko
CC: Ed Rinke Chevrolet-Buick-GMC

Chevrolet Motet Division GM
Customer Assistance
PO Box 33170
Detroit, MI [protected]

My husband and I recently visited their dealership looking to purchase a vehicle. We were given terrible customer service from both a sales rep and his manager. We had to fight to get them to agree to sell the car to us! The following morning we wrote a letter of complaint to the Dealer and was informed they no longer wished for our business and returned our deposit.

What kind of business refuses to sell their product to a customer and then says they no longer wish to even deal with you? I have sent in a formal complaint to GM Canada but have been informed the dealership is independently owned and their hands are tied.

I am the daughter of a GM employee and my family has purchased all their GM vehicles from this same dealership. Never again!

I recently tried to trade my 2007 mint condition SAAB in to purchase a new vehicle and the dealer would not take it and contacted 10 different car auctions in an attempt to get blue book value on the car and the most anyone would offer was $14, 000.00. The Kelly Blue Book value on the car is currently $23, 000.00. This is all because of GM shutting down SAAB. I am stuck with a car that has zero value to me. I still owe $24, 000 on the vehicle. I have no alternatives and intend to take this up with GMAC who has financed the vehicle as well as my local Legislators. Everyone gets a bailout and I am stuck with a useless vehicle that I cannot get rid of if I want to. I will never again buy an American car for this reason.

Based on internet research, General Motors has a very common problem of the power door locks failing on the 2008 Chevrolet Avalanche, Tahoe, and Suburban. GM is fully aware of the problem, but they have not addressed the issue.

I have an 04' Dually /LLY. I was just on a trip cruising at 70mph with the cruise control on towing a 53ft trailer that weighed 12500lbs and started to cilmb a hill. The truck down shifted and started to pull and I heard a pop and looked in my rear view mirror and saw alot of smoke. I pulled to the side of the road and shut it down. I thought I lost an injector. Finally got towed to a dealer in Weatherford, Ok. So much for the 100, 000 mile warranty! I am currently fighting with the factory rep for that area. His name is (Matt Booth) Remember his name if you ever have a problem with a G.M.product. It won't be handled properly. We sent pictures into his office and the first thing he claims is: This was caused by a (power adder) and declined to cover it under the 100, 000 mile warranty. My injector stuck open and took out the number 1 piston and scoured the wall too. This rep didn't even have the balls to come out and inspect the engine himself. This truck is my work truck and does not have any power adders. G.M.'s own document states: Generally, in inspection of Duramax engine failure due to power-up failures two or more cylinders will be affected. (Not what happended here)

They also state: A failed fuel injector may fracture a piston or melt a piston but the damage will be limited to that cylinder only and all other pistons and cylinder walls are OK. (That is what happened to me!) The reps are trained to say no!

I would like to know how many other G.M. customers have had the same type of customer service I have had. They tout about their customer service when there isn't any!

I will give credit to the dealer who has been fighting along side of me. I couldn't have asked for more help. We both are fustrated with General Motors But I am not giving up the fight. My next move is to file an action with the courts. After that I will go to the T.V.News and the news papers. I hope they step and honor their own 100, 000 mile warranty. Lately I hear alot of other people having the same problems. I have always been a loyal G.M.customer. I have an H2, H1 and a Chevy 3500 Dually. This is really starting to make me reconcider my next purchase! ARE YOU LISTENING General Motors ?

You can also follow this on GM-Diesel.com Information, and discussion, related to General Motors line of diesel engines, including the new Duramax, and other diesels in general. and Diesel Place - Duramax Diesel Discussion Forums

GM/General Motors states that burning over a quart of oil in 1, 000 miles is within acceptible specs. The powertrain warrantee does not cover oil burn. I have owned a Honda, Acura, Ford, Toyota and even Dodge, have never, ever seen any type of oil consumption. I had a Saturn they killed the product line
If you are planning on owning a car past 90k miles Do not buy a GM you will not be happy with it, with service or with longterm ownership. Then they kept trying to offer me a discount on a new car instead of fixing the actual problem, when I said that no they said they can offer me a $100 toward service?

I paid off my wife's high interest card with one of the checks sent to me by the GM Card.

The fine print states that there will be a 3% fee on the transfer amount with a $15 minimum and a $35 maximum.

I did a transfer for $1, 800. But I was charged $54 fee.

That is 3% of $1, 800, not the promised $35 maximum.

I called customer support and after several "Please wait on holds" from the representative, I was finally told, "It's 3% on the total transfer and there is nothing she can do".

She would not even acknowledge -- and even denied -- the $15 minimum and $35 maximum as stated in their own contract written in fine print.

I have several examples that can be published.

Do not transfer large amounts or you will be charged 3% on that whole amount no matter what the fine print says!

I purchased a vehicle with this dealer in July of this year. I have had a significant problem with repairs and it’s only been 7 months. I have gone through the steps of addressing my concerns with the dealer manager, General motors and now the attorney general. The management was totally unresponsive to my concerns.

My car shakes uncontrollably, brakes have been repaired and numerous repairs have been done. Although I have complete documentation of this entire dealer refused to refund the money I spent for the Cadillac. This totally deplorable. I suggest anyone considering purchasing a vehicle not go to Young Chevrolet.

in June 2009 purchased Cadillac CTS. on day of delivery collected car. car was totalled within 4 hours due to major accident (cause unknown). i purchased another one ironically because of safety features. 2 weeks ago whilst driving the car does not select gear for +- 45 seconds, when car eventually selected it threw all the power to one wheel veering the car out of control. this happened with the first cadilac also. i believe there is a link and a life threatening factory fault with the vehicles. i approached the dealership and had given the car in for inspection 2 weeks ago and received no answers yet, but only excuses as to the progress of my investigation.

I have a 2007 Yukon GMC Denali with 40, 000 miles. My car recently broke down out of state and had to be towed to Barlow Buick/GMC in NJ. The mechanics informed me as soon as I walked in it sounded like my fuel throttle, which many GM cars have been coming in for. They also stated it would have to be replaced and it was on back order, but stated they needed to look at the car further to check. Having my car for two days at the service dept they stated that they fixed the problem. I did not need a new fuel throttle it only needed to be cleaned and the sensors reset. I asked if they were sure because I had 170 miles to drive to get home and the other day they were fairly confident that it needed to be replaced. They assured me I was all good to go. They also claim the did a full vehicle inspection and everything was great, and I was safe to go. After leaving the dealership I noticed my compressor kept refilling (I have after market airhorns) At 106 miles from the dealership I broke down yet again and my compressor was kicking on roughly every two minutes. GM roadside would not tow my anywhere close to home, so I had to have AAA tow me. Once at my dealership in Riverhead NY they told me it was my fuel throttle and it was nationally back ordered, also I had almost no front brakes, my water pump was cracked and my front hub was locked and there is a leak in my compressor which they have no idea how to fix. I had to arrange for my own loaner car (even though I bought the additional Major Guard Warranty thru GM). I called GM customer service and started my complaint, how could a GM dealer put me on the road in an unsafe vehicle? I even made it all the way up to GM Corporate. I am absolutely furious at this point in my treatment and the total lack of concern for my safety. GM Corporate assured me they will get to the bottom of this and I was "very important" stating that "you should never have been sent on a road trip that far in a car with those issues". 15 days later I finally pick my car up from the GM dealership in Riverhead, I had a dead battery (great service!) and the compressor is still running continuously (killing my battery). Also my car is damaged in the front by the tow hooks. One of the two different tow companies apparantly dented the front and scratched it up. Called GM when I got home, and they will do nothing. They told me to take it up with GM Roadside, and or AAA, its out of their hands. This is absolutely ridiculous everybody is pointing fingers at each other and all it is doing is costing me. I do not know who damaged it if it was GM Roadside or AAA but neither company has also towed the car in over two weeks, so are they even going to listen to me complain at this point? I asked if GM could do a courtesy and have it fixed and they said their hands are tied. I have been a loyal GM customer for 17 years, (I buy a new car every 3 years) currently own 2 GM vehicles and have a deposit on a new Camaro Convertible 2SS, and this is the thank you I get. I am done with GM, I am trading in my Denali this week for a FOREIGN car, and selling my other car, not to mention NOT buying the camaro! My loyalty has gotten me nowhere. Horrible customer service and no repercussions for bad service at GM Certified dealers. I am absolutely horrified at how I have been treated!

I am the current owner of a 2008 chevy silverado crew cab, I bought it brand new and have been a die hard chevrolet customer. I even sold gm vehicles for about 8 years. The quality of the vehicles and the components to put them together have really gone down hill. My first problem were with power door locks, which quit working 2 days after my bumper to bumper coverage ended. They wanted 200 per door to fix the problem, then the remote starter quit, no biggy lazy mans device. Then the rear window defogger, then almost everything electrical seems to work when it wants to. I have seen several recall notices but none for my vehicle. I know several people who own trucks like mine and we all have the same problems. If gm cant build a truck any better than to not make it til the 32nd payment is made. I will not purchase another gm product again which is a shame because I have owned nothing but chevrolets or gm products for 25 yrs but no more. Basically I have bought my last gm product sorry your products suck these days

Febuary 1, 2011

RE: Complaint Against: GM / General Motors

To Whom It May Concern:
Recently I was influenced to purchase a Chevrolet LSX-454 engine for my 2010 camaro based on information in print and in person from Dr. Jamie Meyer, the Product Integration Manager for GM Performance Parts.
Here is what influenced me (with web address’s as proof):

ONE: Dr Jamie Meyer of "GM" states in print that if you put a “power adder” on the lsx-454 you’d quickly create a 1300 hp street car.

MaxChevy Magazine Volume III,  Issue 3,  Page 52 Dr Jamie Meyer Interview “LSX 454... With a power adder on that, you’d be able to quickly create a 1, 200 or 1, 300 horsepower street car.” http://www.maxchevy.com/features/interview/iii_3-meyer-3.html

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TWO: Dr Jamie Meyer states “In Person” to Jannetty Racing Enterprises Inc (the shop I used for my automotive work) that its ok to put a “power adder” on the lsx-454 to make our 1150 horsepower goals.

Jannetty Racing Enterprises October 6-9 2010. LSX Shootout-O'Reilly Raceway Park - Indianapolis, Indiana.
Dr Jamie Meyer was personally asked by the owner of Jannetty Racing Enterprises Dr Meyer’s thoughts of using A LSX-454 with a “supercharger/power adder” to make only 1150 horsepower in my 2010 camaro.
Here is the quote from the owner of Jannetty Racing Enterprises: Last October at the LSX Shootout My Booth was directly across from the GMperformancparts Display where I had the Pleasure of Meeting and talking with all of the guys over there one of them being Dr. Jamie Meyer, whom I ran this Idea past, ( I have to respect the man and his Position in the Industry) While we stood over the LSX454 Crate engine on display we discussed our Idea, He was All for it, and stated it would make a Great 12-1300 HP Street Car, and I should let him know how it worked out.

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THREE: 2011 GM Performance Parts Catalog.
2nd To The Last Page:
“Because our new LSX blocks take the LS-series to the extreme, It’s engineered to take over 2000 horsepower”.

Here is a sampling of more references in the GM performance parts catalog:
Second Page, Not Page Two: “A bomb-proof LSX block”
Page 186: Lsx Block Max Horsepower Rating 1500+
Page 192: “1700 horsepower turbo engine for an Outlaw drag racer, the LSX Bowtie Block is the foundation”
Page 213: LSX-454 Pistons “dependable performance, even with high boost (high boost is a power adder)”
2nd To The Last Page: “Because our new LSX blocks take the LS-series to the extreme, It’s engineered to take over 2000 horsepower”.

Here is the link to the 2011 GM Performance Catalog:
http://www.gmperformanceparts.com/_res/pdf/GMPP_Catalog_2010.pdf
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FOUR: “Magazine Article Written By Dr. Jamie Meyer” SuperChevy May-2007:
For those interested in big nitrous systems, large superchargers, or twin turbocharging, the LSX is the block for you. (Note: these are power adders) http://www.superchevy.com/technical/engines_drivetrain/completebuilds_testing/sucp_0705_lsx_engine_build/index.html

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Up to this point I have:
(1) Dr. Jamie Meyer in a magazine article saying adding a “power adder“, 1300 horsepower can be quickly achieved.
(2) Dr Jamie Meyer personally telling the automotive shop that worked on my camaro that a “power adder” on my motor to make 1300 hp and is a good plan.
(3) 2011 GM Performance Parts Catalog stating the lsx block is strong enough to handle over 2000 hp.
(4) 2011 gm performance catalog has many references about the LSX-454 block being able to handle 1500 plus to 2050 horsepower.
(5) Magazine Article Written By Dr. Jamie Meyer endorsing “power adders“.
(6) After all of this research, a reasonable person can assume its safe to make only a relatively small 1048 Horsepower which is approximately ½ of Gm’s horsepower claim.

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FIVE: I purchased the engine and the lsx-454 is received by Jannetty Racing Enterprises, one of the most respected automotive shops on the east coast. The engine is installed in my 2010 camaro. The camaro is loaded on a scientific measuring and monitoring device call a dynamometer for final tuning. On the dynamometer the engine makes 1148 horsepower (½ of the “GM performance parts” catalog claims of over 2000 horsepower.
The lsx-454 block experienced a catastrophic crack at only 1048 horsepower! The engine’s life span was only minutes!

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SIX: Mr. Dee Turner of GM calls to inform me that I voided the warranty by putting a “power adder” on the engine. I told him that the “power adder” was sanctioned by the big boss, Dr Jamie Meyer verbally and in print.
Even if this engine never had a warranty, it should be replaced because of an obvious defect.
The engine is clearly defective because “GM performance parts” catalog clearly states on the 2nd to the last page: “Because our new LSX blocks take the LS-series to the extreme, It’s engineered to take over 2000 horsepower”. My engine broke at half of this “over 2000 horsepower” claim!

How can I denied reimbursement? THIS IS NOT A WARRENTY CLAIM, My claim is the engine block was defective. Even if this engine never had a warranty, it should be replaced because of an obvious defect.

At the very least this is a defective engine block because of its inability to survive at only 50% of the advertised claims of Dr Jamie Meyer and GM . At worst, this engine has been misrepresented by Dr Jamie Meyer and GM .

I look forward to your help in this matter.

Best Regards,

_____________________________

Gm has a recall do to low speed sensores located in the front hubs of Chevy trucks [protected].
I have had problems with my2002 Silverado breaks from the day I bought it. It was one of those
quality used trucks. The dealer took care of one of the break problems shortly after I bought it.
But a chatter has always been there. it was in winter when I noticed it the most.
I thought it was the ABS adjusting the breaks as needed for each tire on the snow and ice.
But no. It stayed and got worse. I almost hit a building while parking. (close call)
A friend of mine said he has heard of the problem and to check on line. I found it.
So I called the dealer about the recall and the service manager said the recall was already fixed.
How can this be? I thought a recall fixed the danger.

Gm is being refereed to one of the pioneer company in automotive industry. But after the experience I had with buying gm chevrolet spark car, I would never suggest any friends in my circle to every try buying gm cars at least in india.

1. I booked a chevrolet spark car (Ls bs4) chassis no ma6mf481mat077376 and did a down payment of rs 2 lakhs and applied for loan from the finance company with which chevrolet dealer had tie up. The experience itself was horrifying. It took almost 8 days for them to facilitate the loan, which they had promised would be done in 3 days. After repeated reminders they came back and with a wrong loan amount and a wrong loan tenure. When I highlighted the same they said we need to process again and it will take time. Ultimately I have to shell out the remaining money from my pocket and the mental harassment was enormous. My pain never ended there…

2. To add to the above the sales guys started over committing and they were never able to deliver and meet any of the word they have promised. At night 10’clock on jan 13 they had delivered the car which was supposed to arrive at 6:00 pm. To add to my pain when I inspected the car I found a big dent in the car roof and reported the same to them immediately. To my surprise I got a response – “you take the car and during first servicing we would address this.” I didn’t accept the same. After paying 3.5 lakhs I had invited big trouble. Ultimately I refused to sign any document and told them that they can take back the car. They were insisting that they would repair and deliver it, but I told them very clearly that I would not accept the car with same chassis no.

This experience has raised serious doubts about how gm is treating its customers. Or is it the dealer who is tarnishing gm’s name?

Well talk about a slap in the American Citizens face: General Motors is Building a plant in Mexico to manufacture transmissions.Can you believe after we gave them Multi-Millions to prevent them from going under they have the nerve of insuting the co-owners, US. They are going to employe 1000 Mexicans at this plant, If they had loyalty to this country it would be 1600 americans instead of 600 hired in Michigan. To add insult to injury the American Government forgave them Millions that they do not have to pay back, That Money must have went to Mexico to Build the New Plant. I think GM has plants here they could move in already Built.General Motors bragged about there Sales increase and Profit in China, Well I for one will NEVER buy a GM product again I hope China Can keep them afloat because I do not think that they will get anotherBAIL -OUT. AMERICAN LABOR IS THE BEST! Brandt

My complaint involves a replacement timing belt manufactured by General Motors Detroit and purchased on my behalf from the Parts Department of Steve Rayman Chevrolet on March 29, 2010 by Ken Black of Fairground Auto and Body Shop for installation on my 2004 Chevrolet Aveo. The replacement of the timing belt was routine maintenance and was intended to protect my auto from damage that might occur when a timing belt fails. At that time my car mileage was 69631. On October 1, 2010, this replacement timing belt failed after only 4327 miles and 6 months of service. A section of the teeth which engaged the timing belt separated from the body of the belt. The defective belt flew into my engine causing extensive damage. I had the vehicle towed to Fairground Auto where this damage was repaired at a cost to me of $2098.30. Mr. Ken Black advised me that since the belt was defective he believed that General Motors should reimburse me for the repair. He took the belt back to Steve Rayman Chevrolet where he showed it to the Parts Manager Mike Stewart who concurred that the belt definitely had a manufacturing defect and made attempts to get GM in Detroit to stand behind the part and take care of my damages. GM refused to do anything. These details can be verified with Ken Black of Fairground Auto at [protected] as well as Mike Stewart, Parts Manager at Steve Rayman Chevrolet, at [protected] Ext 3047.

After paying the repair bill of $2098.30, I filed a Better Business Bureau complaint against General Motors (case file [protected]) which was processed by Constance Stevens at:
BBB of Detroit & Eastern Michigan
26777 Central Park Blvd, Ste. 100
Southfield, MI [protected]
Phone: [protected]

In response to the BBB complaint, I was contacted by Sonia, a Customer Relationship Specialist at General Motors (phone [protected], ext 41480) who advised me that a casefile number had been assigned (casefile 71-[protected]).

In response, I sent Sonia the following letter with documentation regarding my damages:

November 14, 2010

952 Villa Rica Road SW
Marietta, GA 30064

Dear Customer Relationship Specialist Sonia,

This letter and the supporting documents are in reference to my BBB complaint (case file [protected]). Last week I received a phone call from you stating that I would have to take my Aveo and the defective belt to a GM dealership for evaluation. Since my car has been repaired, it would make no sense to have a diagnostic performed on it at this point. Furthermore, I do not feel the opinion offered by a GM dealership would be impartial. The parts manager at Steve Rayman Chevrolet in Smyrna did in fact examine the timing belt when the belt broke in early October. Mr. Kim Black, the owner of Fairground Automotive, took the belt to the dealership and the parts manager agreed that it was defective and offered a replacement belt but would not consider the damages to my car caused when the defective belt broke. I have emailed the parts manager several times this week for a statement but he does not respond.

I am enclosing the following:
1. a copy of invoice 557038 from Steve Rayman Chevrolet showing that a timing belt was purchased on March 29, 2010 by Fairground Auto and Body Shop;
2. a copy of repair order 0051577 showing that the timing belt was installed on my Aveo on March 30, 2010 and that the mileage on my Aveo at that time was 63961;
3. a statement by Mr. Kim Black on preliminary repair order 0054062 dated October 5, 2010. This repair order shows towing charge and diagnostic. Mr. Black’s statement relates his visit to Steve Rayman Chevrolet during which the Parts Manager agreed that the timing belt was defective. This document also shows the mileage on my Aveo on October 5, 2010 to be 73688. The timing belt had disintegrated after only 4327 miles.
4, a copy of the completed repair order 0054062 dated October 6, 2010 which shows the total amount paid to repair the damages caused by the broken timing belt to be $2098.30;
5. a photo of the defective belt clearly showing section where teeth separated from the body of the belt.

I believe this documentation is enough to show that GM produced a defective timing belt which caused damage to my car for which I should be reimbursed in the amount of $2098.30.

There is a principle of law which states “the thing speaks for itself”. The fact that teeth are missing from the body of the belt causing it to fly off and damage my engine is very clearly demonstrated by my evidence. A timing belt should certainly stand up to more than 4327 miles of service. A defect in the manufacturing caused the belt to fail and damage my vehicle. The thing speaks for itself.

I would like your written response in the form of a letter to my home address or email to [protected]@bellsouth.net. I do not wish a phone call because it is so difficult to document a telephone conversation.

If we can not come to an agreement, I will certainly pursue filing a small claims suit against General Motors in Michigan’s 36th District Court. I have looked into the process for filing suit and since I have flight privileges with Delta Airlines, I would be willing to come to Detroit for a fair and impartial hearing.

I look forward to your response.

Sincerely,
Barry Hopkins

In response to my letter, Sonia called me again and requested that I once again take to timing belt into Steve Rayman Chevrolet and have the Parts Manager examine it. She told me that she would phone him after he looked at it and get his opinion. I did as she asked and took the belt into Mike Stewart, Parts Manager, again. He told me unequivocably that the belt was defective. He said that he would be happy to tell Sonia the same thing and that he hoped GM would do something to reimburse me for my damages. Sonia called me the following week and verified that she had indeed spoken to Mike Stewart and that he told her exactly what he had told me. Sonia said that she still could do nothing to reimburse me for my damages. She asked me to take the belt in again to Steve Rayman Chevrolet and this time I should show it to the Service Manager. I told her that I was not going to keep taking the belt in for different people to examine and that I felt she had sufficient documentation and an expert opinion from Mike Stewart. I am contemplating coming to Detroit to file a small claims suit against General Motors to recover my damages of $2098.30.