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1.2 1614 Reviews

General Motors Complaints Summary

65 Resolved
1548 Unresolved
Our verdict: If considering services from General Motors with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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General Motors reviews & complaints 1614

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6:21 am EDT
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General Motors recall "notice"

Recently my 2011 Impala died on the highway while my daughter was driving a pretty scary situation for her. We had the car towed to a local shop where we have repairs. We had the car fixed and the issue was a bad gas pedal/sensor. I was out of town and did not put two and two together that I had received two letters in 2015. One talked about a broken solder connection with the pedal sensor and the other about the throttle position sensor.

Both Letters in BIG BOLD UNDERLINED statements said. "Do not take your vehicle to your Chevrolet dealer as a result of this letter unless you believe that your vehicle has the condition described above"

Well a call dying on the highway is hardly listed as a symptom. I filled out the reimbursement forms and was denied reimbursement. They would not even cover the GM parts used to fix the car. Unbelievable the total charge was $241.92. I did not ask them to pay towing.

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10:34 am EDT

General Motors extremely long wait for leaking gas tank recall.

We received a recall notice about the gas tank on our 2004 Envoy. We took it to the local GM dealer in Forest Lake, MN on 3/17/2016. We keep checking back with them with no results. They say the gas tank is back ordered. This is a very dangerous situation with gas odors & fumes in the vehicle every time we drive it. We can never completely fill up our tank because the gas leaks out. Please help us get this repair resolved quickly.

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9:21 am EDT

General Motors horrible experience with general motors & ndash; chevrolet damaged my car during service.

Please read, if you are a General Motors- Chevrolet Car Owner

Hi All,

Just wanted to share my experience at Chevrolet Service Centre in India.

I brought my car to Chevrolet service Centre in India, for regular service and replacement of ignition coil. At the time of handover of my car, I specifically told the service advise that CNG kit is installed in my car, if you guys are comfortable doing the service and replacement, then go ahead else, let me know, so that I can take a call.

The service advisor, prepared the estimate for all the work, and told me to come next day for delivery.

After two days, when I went to the service station for delivery of my car, the service advise told handover the bill to me and get the car washed. He informed me that get the CNG disconnect from outside and come for replacement of ignition coil. I made the complete payment as told to me by service advisor, though the ignition coil was not replaced.

When I got my car, my car was not getting switched to CNG. When I get this checked with the local mechanic, I got to know that the main component of the CNG kit got damaged and needs to be replaced.

The replacement of ignition coil, which was supposed to be done did not happen and they damaged the CNG kit in my car.

I made a complaint to Chevrolet customer care next day and got a call from service advisor. I told them if you guys were not comfortable working on call having CNG kit installed in it, you should have told me at the initial stage instead of damaging my car.
I said, whatever happed, now have to get this done from outside. He insist me to bring the car to service Centre and told me that I will not be charged. The customer care manager also called me and told me to bring the car for service station and they will get this fixed.

I brought the car to the service station as per their given time and date. After two days, they told me that I have to pay ten thousand rupee more for repaid and they will not fix the CNG kit damage. This was crazy.

Actually, they wanted to me to bring the car again to their service station so that the generate more revenue and more money.

I made a complaint at higher authorities. Initially, they we not ready to believe me that Chevrolet service station behaved like this.

One of them told me that I am making excuses to avoid payment.

This is the way Chevrolet India is working in India and do not hesitate to make such comments on customers to earn money.

I made the payment whatever they told me and get my car released from them.

After that, I shared the call conversation and other evidence with the higher authorities, which proved them that the service station was wrong.

Now, I have my car with me with damaged CNG system in it.

I wanted to share my experience with you all, so that we can keep this in mind, before going to Chevrolet service station.

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11:48 am EDT

General Motors classic chevrolet lake city, mi

I bought a 2014 Chevy Silverado on Jan. 16th, 2016 which just came off lease from Classic Chevrolet in Lake City, MI. When they showed me the truck it was backed up to a wall in which I couldn't walk around the vehicle, but I bought it. In the next two days I had the truck in my heated garage to hand wash. While washing I noticed that the rear bumper was dented. I called out to the dealer and told them about the dented bumper. The salesperson said are you sure that you didn't do it which really offended me. So I drove out there and confronted them about it and they said we will see if we can find a used bumper which I was fine with as long as it was in perfect shape.
When the vehicle was advertised it said that it had 25, 175 when I looked at the vehicle it had over 27, 000 miles on it, so someone was driving it from the dealership. It was said by the salesperson that it will be taken care soon. So after soon when by three weeks and went out to the dealership to talk to the sales manger and was told again that "give me two weeks" that was six weeks ago. When a vehicle comes off lease does it not get inspected? If there is damage other than normal wear and tear isn't that leaser responsible to pay for that repair. Where did that money go to fix the bumper before sold?

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6:05 am EDT

General Motors customer service

I own a 2014 Corvette and a 2015 GMC Canyon. In general I am very satisfied with both but, when I took them in for warranty service recently, I was told by the dealer there were recalls on both. I asked how recent these recalls were and was informed they were several months old. I asked why I was not being notified by mail or email and was told that I needed to check with GMC on this issue. I had the recall actions completed by the dealer at that time and have the receipts listing 4 "RECALLS" and the subject of them.

I asked GMC via their Customer Relations web site why I was not being made aware of these recalls and the first response suggested that they did not have current information to contact me. When I challenged them on this, they them informed me that there were no recalls on record for either of these vehicles.

I then decided to talk directly to someone at GMC and called them. The person I talked to also told me that there were no recalls on my vehicles and I pointed out that I had receipts stating the service performed based on GM "recalls". The agent then told me that they were maintenance bulletins vs safety recalls and that they don't notify customers of these until and UNLESS the customer brings the vehicle in for warranty service. I told the agent that (1)They were listed as GM recalls on my receipts, (2) the descriptions printed on my receipts indicated potential safety issues such as "loss of power steering assist" and (3) even if we don't call these "safety issues", they were vehicle issues and did GM not believe they owed it to the customer to notify them directly to be checked or taken care of? What if the customer did not take the vehicle to the dealer for service but took it elsewhere or did the servicing themselves (something many Corvette owners do themselves). I was told they were not legally required to do so.

Having never had such a basic issue such as this before, I went on line to attempt to get GMC to change their policy on this and ended up filing a complaint with my local State Attorney General. A few days later I got call from someone in GMC's legal offices who basically told me that they were not required by law to notify customers of "non-safety recall issues" and suggested that there were legal customer privacy issues involved! She then offered me an additional year of covered maintenance service on my Vette if I would end the complaint. I declined because they totally miss the point of my complaint: I am not trying to get anything out of this except to make GMC be more customer friendly and keep their customers informed of potential issues by notifying them of these directly.

So, as I now understand it, GMC will respond to the State Attorney General and point out that they are following the law, that they offered me "consolation" that I rejected and that they do not plan to address the issue further.

Under the rule of the law, I guess that's the end of that. The Attorney General will not and cannot pursue this further because GMC is performing to the minimum requirement of the law but I feel I must take every measure available to me to inform US car buyers of the manufacturers lack of moral commitment to the customer and well as their legal loopholes regarding vehicle issues.

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5:50 am EDT

General Motors item requested and needed

We need the qi-pma dual receiver protective case certified wireless seen on www.Dartechwireless.com apple-mfi for the apple iphone 6 ?

I would like to use on my integrated charging mat found in our 2016 malibu. This feature is also found in all 2016 cadillacs - gmc yukons-sierra trucks chevrolet tahoe suburban-malibu-cruze-camaro-impala and volt

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Update by TrentGary
May 21, 2016 5:54 am EDT

I found through www.dartechwireless.com Why cant we purchase these directly from our local dealership? They are a recommended product from GM Connect SEE PIC.. Can someone at GM Corp contact DARTECH Wireless and provide directly to customers at the dealership so we can use this technology.

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DARTECH Wireless Inc
, US
Sep 30, 2016 6:31 am EDT

I use their Qi PMA Wireless Receiver Protective Case for The Apple iPhone ALL the time in my Escalade WORKS GREAT!

Without my Apple iPhone will not charge wirelessly in any GM VEHICLE.

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11:25 am EDT
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General Motors 2012 gmc terrain/rust corrosion warranty

Rust corrosion on my 2012MC terrain hatchback area.
My vehicle has a recall on all 4 doors for rust corrosion under warranty as well. But my Hatchback area under lights both sides has more rust corrosion than my doors, the warranty is supposed to be covered under rust corrosion until 2020. Had the Gm dealership General Manager Agree should be fixed under warranty. Had my issue with GM customer care escalated to so called Exectuve Review team and they reufuse to fix my warranty rust corrosion.
spoke with Mary Leocata she says no...called her to speak with her manager and she refused to even give me the information. She says her decision is final...although she offered me a $1000 incentive to buy a new GM vehicle...what a insult...as the warranty that I do have they will not cover. I told her I will never buy another GM vehicle and this was a insult to even offer...if they don't even cover the vehicle I own under GM's warranty rust corrosion. She is a poor representative of GM as not only myself but the many people I speak with, , , the more sales they will lose over a $500 fix.

Her phone number is [protected]

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2:50 pm EDT

General Motors 2016 chevrolet silverado

Been to dealership twice and communicated with customer service rep from GMC. They tell me that the truck runs like it was designed to. The transmission hesitates, jumps, and is very sluggish when starting from a stop or slow acceleration. The service people will tell you they know there is problem but GM has no fix. Never buy GM again.

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mx4
, US
Aug 28, 2016 9:09 am EDT
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We purchased a 2016 GMC 2500 HD Sierra. We are being told it runs as designed by the dealer. We have always owned Fords. The truck looks aweosme, but sorry as heck we bought it.

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jakkac
, US
May 09, 2016 3:39 pm EDT
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I have been a loyal customer of GM for over 30 years. I purchased a 2015 Chevy Silverado HD three months ago. The truck started to develop a vibration at certain speeds. Dealer thought they knew what the problem was and replaced the power steering assembly, truck still vibrates. Filed a complaint with GM, they said the truck "operates as designed" and will not do anything about it. So, they designed a truck to have a vibration? They know it is a problem for thousands of people and will not do anything to fix it. Never again will I buy GM!

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3:33 pm EDT

General Motors 2011 equinox

I am extremely dissatisfied with not only the product, but more importantly I am dissatisfied with the service. My properly maintained 2011 equinox had to have an entire new engine! I received a letter notifying me of an oil consumption issue with my make and model - obviously the company is aware of the issue. Which despite my proper care and maintenance (And documentation of service) caused the engine to fail with zero notification my il was low - I was under mileage for an oil change and had no notification from the dash (Which should have occurred as stated in the letter from gm and the user manual). Additionally, my vehicle is under the parameters of extended warranty outlined by gm and says the repairs will be handled, so honor your word and handle it! The letter also cites ‘my satisfaction is important” what a joke! I have had it up to here! No more gm’s for this girl! You all need to make this right.

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4:53 pm EDT
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General Motors recall

I took my 2001 Monte Carlo limited edition pace car into Stark GM in Stoughton WI for a recall. These people took my beauty cover off and didn't give it back to me when I asked for it back. This is like stealing from me. I expect something on my car to be returned to me if I paid for it! I have a special car and it needs all of it's original parts to be with it. GM has stolen from me and others and it isn't right. I want all of my original parts back now!

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10:55 pm EDT

General Motors pontiac solstice

Passenger air bag sensor going bad.

The Passenger air bag sensor goes bad and requires a $1000 service cost to fix. The Passenger air bag sensor has gone bad on 1000s of Pontiac Solstice and Saturn Sky but GM will not fix it. This IS a safety issue. With so many going bad clearly its a failed component. When it fails, the airbag will no longer deploy in an accident. A SERIOUS SAFETY ISSUE.

GM - do you not care about lives?

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Karl Cooley
, US
Aug 29, 2016 2:40 pm EDT

Took my Saturn Sky to service center with passenger side air bag light on. Their response was I would have to pay almost 1000 dollars to replace a seat with the sensor in it. Thousands of complaints. They should recall this one.

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3:10 pm EDT
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General Motors transmission

In 2011, I purchased a new Buick Lucerne from Patsy Lou's Dealership in Flint, MI. I had all the oil changes, tire rotations, and scheduled maintenance done by GM dealerships. I was 'on-time' or even ahead of time on maintenance as I wanted this car to last me a while. I also have On Star and receive periodic reports on maintenance needs. Never was I informed of any trouble, except for a low tire now and then, (and they were never more than a few pounds off.) I drive careful. I always try to keep RPMS under 2000. I ease into my starts and stops. I really babied this car. I also purchased an extended warrantee after the one from the factory expired. That warrantee got me through 2014 at which time I retired.

A few weeks ago, our transmission died while we were out of state, to the tune of almost $4, 000. Hmmmmm. The car had 115, 000 highway miles on it. OnStar showed no issues with my transmission. There were no warnings what-so-ever. I had had a transmission flush done on 8/7/15 by Young's in Owosso, MI at their suggestion along with a tune up, spark plugs, new air filter, cleaning and injectors, coolant flush etc... all part of preventative service.

This car is only 5 years old. I have always bought a Buick but am so disappointed with the quality that I will not buy another. How is it the transmission was fine when it was flushed 8 months ago and then we were told it was full of metal shavings two weeks ago? And, what good is the OnStar Diagnostic reports when no transmission issues were ever noted, even when it was in for repair!

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12:57 pm EDT

General Motors reasonable durability and safety issues

2015 chevy silverado 3500 pickup only 4000kms on a busy highway vehicle shut down loss of power steering fuel filter plugged diesel April 8 2016 refund requested or a new vehicle was told that I had water in my fuel tank and it ruined fuel pump causing metal filings from pump to plug fuel filter ruing pumps 25, 000 in damage to fuel system dealer said to go thru my insurance GM should have an alarm on this filter to pre warn like a seat belt buzzer to get off on a safe spot

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9:53 am EDT

General Motors 2016 buick enclave vin5gakvckd9gj187188

Purchased 2016 buick enclave on 1/17/16 from smail buick in greensburg, pa. Left to visit family in missouri.In early february found several spots of transmission fluid on drive. On further exam bottom of vehicle was covered with transmission fluid. Took vehicle to pinegar chevrolet buick in branson, mo. On 2/8/16. Was told that vehicle had transmission work at 10 miles by original dealer that had the car. Person who did repair did not put on a gasket when doing work. 6 quarts of transmission fluid added and seal fixed. Asked smail that day what they were going to do about it. I've been told that a warranty extension on the transmission would be forthcoming from gm. Several return calls yielded the same message that smail was waiting on gm to act. It is now over two months. I want to be reasonable but I also want to know if and when gm is going to send the letter.

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1:53 pm EDT
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General Motors 2014 silverado

I bought a new 2014 Silverado from Auto Nation Chevy in Dallas, TX about 2 years ago. I have a popping noise in my steering that happens 30-40 times a day just going back and forth to work, about 15 minutes each way. I took it back to the dealer and was told it had to get worse before it could be repaired. I had also taken it Reliable Chevy in Richardson, TX and they didn't fix it either. I had purchased a new 2003 Silverado that had the same problem and took it to the dealer 3 times and it never got repaired, so I got fed up and traded it in. I tried again with a Silverado in 2014 thinking things must have changed and I would not have to deal with the same issue, but I was wrong. I give up on GM products. I just traded the Silverado in on a new Ford F150 and when my wife needs to replace her 2013 Equinox it will not be a GM product. I am over it.

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9:37 am EDT
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General Motors 2007 malibu recall

I had a recall on my Malibu for brake lights staying on. Had it serviced now it is doing it again. The service department said I would have to pay. This was a recall so evidently it was not fixed right now I drive around with brake lights on as I can not afford to pay the over 200.00 dollars they were going to charge me. I have had nothing but trouble with this car. Needless to say I do not think I would consider purchasing another one.

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Placier
, US
Jun 03, 2016 8:21 am EDT

First of all I have been having problems with my vehicle. It turns out that the "CHECK ENGINE" signal came on and also a "jet " sounding engine along with it. I have been having problems with my cars performance. . I have read online that almost everyone that owns the same vehicle goes through the same problem and the dealer charges approximately 600-800 dlls to fix this problem. My issue here is that if its the manufactures defective part causing all of this hassle why do I have to pay for a defective part that has to be delt as a recall. They say you have to replace a fan clutch and in some cases reprogram the PCM.

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Ragane
, US
Jun 03, 2016 8:21 am EDT

I have reported faulty safety belts about five months back to GM Rustenburg. Still up to date there is no progress, must I wait now until I get in a accident and one off my children is injured or all they say is that there stock problem or stock taking.

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5:01 pm EDT

General Motors warranty repairs that extend into warranty expired

So i have a 2011 Chevrolet Silverado I, purchased new. After about 45, 000 miles i get engine popping noise and ruff idle. Besides all the bs up front the final result is a tsb-ed to death truck 952 miles after a warranty replacement of the pistons and rings for oil consumption, the engine expires at the crankshaft. Gm customer service card reader, Janice, states " there is no warranty so to bad we can not do anything about it breaking down." I frustratedly get her to understand a little but to no avail is there any help in calling gm or chatting with customer service Janice or Stacy . When i asked to get UP TO the next level, I was informed this is as far as it can go. So Janice must be the CEO and Stacy evidently is the lead ?engineer.
So don't buy a Chevrolet because if they can't find the problem before the warranty expires-- to bad as per Janice and Stacy in customer service phone and chat. The first response says it all.

"its not a lifetime warranty it does expire." and so did my engine.
In 952 miles. So my oil usage and vibration was never repaired and its ok for the engine to launch the connecting rod right after the tsb repair had them ALL removed to change the pistons.
Thanks for nothing Chevrolet.

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Songbird678
, US
Apr 10, 2016 7:18 am EDT

How much did you have to pay?

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2:23 pm EDT

General Motors 2011 suburban

My husband and I purchased our 2011 Suburban brand new from McClusky Chevrolet. We have had our Suburban stored inside the garage, to our dismay the dashboard is cracked in the left corner of the passenger side airbag. This was a $50, 000 plus car not cheap! We took it to the dealer who was quick to state the crack is not a safety hazard. However, if the airbag is deployed pieces of the dashboard will be sent flying throughout the truck. We all know the speed at which these airbags are deployed. This truck has not been off the lot for five years and the dash is so cheap it has a crack that posses a safety hazard! And unfortunately General Motors is not willing to pay for this repair! This will be the LAST GENERAL MOTORS car we ever purchase! This is absolutely appalling! These cars have a history of cracked dashboards, it is rediculous that we paid so much for this car that is made so cheap! And we the taxpayer had to bail their pathetic company out! But they are unwilling to help us due to their design flaw!

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12:31 pm EST
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General Motors - stolen ideas

i turned in 3 ideas to gm then was divorced and christon called me for a 3 time and i wasnt their so she stoled them from me michael borruso with john ollerenchaw the owner of precision collision he is made of nothing but fraud this is not going i worked for him for 15 years all thair names are on my files at gm help me pleas i will pay u for your help...

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7:49 am EST
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General Motors product design for the 2015 canyon

Last March I bought a 2015 GMC Canyon. In May I had aftermarket wiring installed for towing. The design of the vehicle allows dirt, water and road slat to cover the wiring and cause it to corrode. GM advised there is nothing they could do for me. At my expense I bought large mud flaps and they help some but I should not have had to pay more money to fix a problem in a new vehicle. Very poor vehicle design.

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General Motors In-depth Review

Company Overview: General Motors (GM) is a renowned American automotive company that has been in operation for over a century. With its headquarters in Detroit, Michigan, GM has established itself as one of the leading manufacturers of automobiles worldwide.

Product Range: GM offers a diverse range of vehicles, catering to various segments of the market. From compact cars to SUVs, trucks, and electric vehicles, GM provides options that meet the needs and preferences of different customers.

Quality and Reliability: GM is committed to delivering high-quality and reliable vehicles to its customers. With stringent quality control measures in place, GM ensures that its vehicles meet the highest standards of performance, durability, and safety.

Innovation and Technology: GM is at the forefront of automotive innovation, constantly integrating advanced technologies into its vehicles. From cutting-edge infotainment systems to autonomous driving features, GM strives to enhance the driving experience and stay ahead in the industry.

Customer Service and Support: GM prioritizes customer satisfaction and provides excellent customer service and support. With a wide network of dealerships and service centers, GM ensures that customers receive prompt assistance and maintenance services for their vehicles.

Pricing and Value for Money: GM offers competitive pricing for its vehicles, providing customers with value for their money. With a range of financing options and attractive incentives, GM makes owning a quality vehicle affordable and accessible.

Environmental Sustainability: GM is committed to environmental sustainability and has taken significant steps to reduce its carbon footprint. With the introduction of electric and hybrid vehicles, GM aims to contribute to a greener future and promote sustainable transportation.

Safety Features: GM prioritizes the safety of its customers and incorporates advanced safety features into its vehicles. From advanced driver-assistance systems to robust structural designs, GM vehicles are equipped to protect occupants and prevent accidents.

Reputation and History: With a rich history and a strong reputation in the automotive industry, GM has established itself as a trusted and reliable brand. The company's legacy of innovation and quality has earned the trust and loyalty of customers worldwide.

Financial Stability: GM has maintained financial stability over the years, ensuring its ability to invest in research, development, and manufacturing. This stability reflects the company's commitment to long-term growth and sustainability.

Market Presence and Competitiveness: GM has a significant market presence and remains competitive in the automotive industry. With a strong global footprint and a diverse product range, GM continues to attract customers and compete with other leading manufacturers.

User Reviews and Ratings: GM vehicles have received positive reviews and ratings from customers worldwide. Users appreciate the performance, reliability, and features offered by GM vehicles, making them a popular choice among car buyers.

Awards and Recognitions: GM has been recognized with numerous awards and accolades for its vehicles and contributions to the automotive industry. These accolades highlight GM's commitment to excellence and innovation.

Social Responsibility Initiatives: GM actively engages in social responsibility initiatives, focusing on areas such as community development, education, and environmental conservation. Through these initiatives, GM strives to make a positive impact on society.

Partnerships and Collaborations: GM collaborates with various organizations and partners to drive innovation and address industry challenges. These partnerships enable GM to leverage expertise and resources, fostering growth and development.

Accessibility and User-Friendliness: GM prioritizes accessibility and user-friendliness in its vehicles. With intuitive interfaces, ergonomic designs, and advanced connectivity options, GM ensures that customers can easily navigate and enjoy their driving experience.

Warranty and After-Sales Services: GM provides comprehensive warranty coverage for its vehicles, giving customers peace of mind. Additionally, GM offers a range of after-sales services, including maintenance, repairs, and genuine parts, to ensure the longevity and performance of its vehicles.

Online Presence and Digital Experience: GM has a strong online presence, offering a seamless digital experience to customers. Through its website and mobile applications, customers can explore vehicle options, schedule test drives, and access information and resources conveniently.

International Expansion and Global Reach: GM has a global reach, operating in various countries and expanding its presence internationally. This global expansion allows GM to cater to diverse markets and meet the needs of customers worldwide.

Future Outlook and Growth Prospects: GM's future outlook and growth prospects remain promising. With a focus on electric and autonomous vehicles, GM aims to lead the industry's transformation and continue delivering innovative solutions to customers.

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Contact General Motors customer service

Phone numbers

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