Menu
General Motors
General Motors Customer Service Phone, Email, Contacts

General Motors
reviews & complaints

www.gm.com
www.gm.com

Learn how the rating is calculated

1.2 1614 Reviews

General Motors Complaints Summary

65 Resolved
1548 Unresolved
Our verdict: If considering services from General Motors with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for General Motors has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of General Motors. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

General Motors reviews & complaints 1614

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
1 review
1
0 review
Sort by:

Newest General Motors reviews & complaints

ComplaintsBoard
K
6:09 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

General Motors 2015 colorado spare tire

I recently purchased a 2015 Chevy Colorado Z71 on Jan 24, 2016
The pickup did not have a trailer hitch, so I got an after market receiver hitch and put it on myself. I had to lower and remove the spare tire. Upon doing that, I realized the spare tire is not the same size as the other tires on the vehicle. Tires on the ground are 655 65R 17. The spare tire is a 665 70R 16. At first I thought someone might have swapped them, but on the sticker inside the driver side door says that is what is there. What genius at GM made this decision? The spare is wider, and a good 3/4 inch taller than the others. There is no way I would drive with this tire. The difference in size will wreck a transfer case, and really screw a limited slip rear end. I have been looking for several weeks to find an appropriate wheel for a spare, but I really think it should be up to GM to replace it, so the spare tire is the same size as the other four on the vehicle.

Read full review of General Motors
Hide full review
ComplaintsBoard
L
9:18 am EST
Verified customer This complaint was posted by a verified customer. Learn more

General Motors 2009 chevy traverse

Purchased vehicle brand new, Did all scheduled maintenance on it. Was told by Auto Tech to make sure to check the oil at every fuel fill up as they have been aware about major oil consumption in these cars. Then I did receive a notice that GM has changed the oil change mileage from 10, 000 to 7, 000. Went to that schedule.
At the beginning of 2015 my car was diagnosed with a timing chain issue. 2 weeks later I receive a notice extending the warranty for the timing chain to 120, 000. However the letter was dated for November 2014 and I did not receive it until the end of Jan 2015 at which time my car had mileage
of 122, 000.
Then I receive another notice in Nov of 2015 of another extended warranty on the throttle position sensor which turns out to be in the throttle body. So the entire Throttle body needs to be replaced.
As of the beginning of Feb.2016 the timing chain has had a catastrophic fail and will not start as compression testing has determined that compression pressure is too low.
I have been advised to contact GM to help remedy the problem. After $700 so far to have this already diagnosed GM wants me to tow the car to a dealer and pay another $200 plus to have it diagnosed again. GM not willing to cover either of these costs. They must think that everyone is made of money.
I am at a loss.

Read full review of General Motors and 2 comments
Hide full review
2 comments
Add a comment
L
L
Linda Braxdale
Wellington, US
Apr 06, 2016 4:40 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I couldn't get 2 pictures to download, the one of me is the day after the collision. The one on this page is the inside of the vehicle.

View 0 more photos
L
L
Linda Braxdale
Wellington, US
Apr 06, 2016 4:34 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I owned a 2004 suburban. It was used when I bought it.
On March 14, 2016 I was driving on Hwy. 131 just south of Wellington Mo. around 2:30 to 3:00 pm. Coming around a curve I ran off the shoulder causing me to over correct and I tried very hard to get the vehicle under control. I was unable to do so. I went to the opposite side of the road, hit an embankment, causing my vehicle to flip up and the roof of my car hit a telephone pole smashing in the roof. I then slid down the embankment resting on the top. For some reason my airbags did not deploy. My seat also broke and I was leaning towards the passenger side. The impact caused me to end up almost on the dashboard. My feet were in the corner over the steering wheel and my head was on the dashboard. My seatbelt became so tight it was very hard to breathe. Due to the collapsing of the roof and the air bags not deploying, I sustained an 11centimeter laceration on my forehead, cut a main artery and almost bled to death. I feel that if my airbags had deployed it would have kept me in my seat and I wouldn't have hit the roof the way I did. My laceration caused a hospital stay of 5 1/2 days, I received 2 pints of blood and many bruises. I'm sending a picture of the vehicle and also one of what my head and face looked like after the wreck. I think it is important that the airbags be investigated as to why they didn't deploy. This could possibly save a life, and also if deployed it could have saved me from the injuries I sustained.

ComplaintsBoard
R
3:35 pm EST

General Motors 2015 chevy colorado

Heated seats in my new vehicle barely get warm in cold conditions. Upon checking I was told by my service people that the "seats were operating as designed" but it is hard to understand that heated means a few degrees less than normal body temperature. With settings on high with more than ample time my service people could only register 96 degrees. This is not nearly what I expected. Noting other makes and models that I have checked that have heated seats are much different.

Read full review of General Motors
Hide full review
ComplaintsBoard
T
9:08 am EST
Verified customer This complaint was posted by a verified customer. Learn more

General Motors product recall action - 2004 gmc envoy

I received a notice from GM dated November 2015 in regard to fuel leaks and fuel issues on my 2004 GMC Envoy. The vehicle, unfortunately, has not been working properly most of the 2015 year. From September 2015 through January 2016, the vehicle has been parked and without plates. In January 2016, I was able to have the vehicle towed at my own expense to a GM dealer, per the instructions on the notice sent to me. I believed that this was going to be fixed at no cost to myself. I received a call from the Service Representative at Bower GM in Pleasant Hills, Pennsylvania and was informed that GM will NOT be covering the intended repairs and that the total cost to repair the vehicle will be $972.63 which I do not have as a single mother. In total, I have paid over $12, 000.00 for this vehicle as of October 2014 and it has been on the road a total of 6 months the whole time. I cannot afford the repair bill and it was rejected due to be over the 150, 000 mileage restriction. I created a case (Case No. 8-[protected] with GM in which I received no call in regard to this decision. This vehicle, unfortunately, has placed me at risk for my job at Forbes Hospital. With all the problems, etc. I have been forced to call off of work, etc. Now Bowser GM will not release the vehicle without paying the invoice to actually evaluate the vehicle in the amount of $89.95. If GM is not going to be responsible for the actual repairs which I think it unacceptable, I should NOT be responsible for the $89.95 fee for the actual evaluation at Bowser GM since I was instructed to take to a GM dealer with the understanding that it was going to be compensated. I would have never taken it to a dealership if it did not require the same. Please help in this matter. I have had more problems with this vehicle than I care to admit. I am asking you to either reconsider the repair and/or the cost of the evaluation in the amount of $89.95 with Bowser GM. Thank you. Sincerely, Tina R. Evans [protected]

Read full review of General Motors
Hide full review
ComplaintsBoard
R
5:00 pm EST

General Motors 2015 chevy tahoe - customer service with gm's complaints useless

The day I received my vehicle it was already broken. The GPS was malfunctioning with a big red X over it, but I was told it would resolve itself after the map 'got acquainted' to the area as the Tahoe was broken in. The dealership said give it until 2, 000-2, 500 miles on it and bring it back if it is not resolved. Meanwhile I find out that not only is the GPS malfunctioning, the vehicle cannot remote start, and OnStar cannot locate the vehicle (ie meaning no ability to connect to the car in the event of an accident with location information, or tracking if the vehicle is stolen). I proceeded to take the Tahoe into the dealership for those repairs over the course of just over 2 months. Additionally, I advised the engine was running hot, smelled like something was burning, and the transmission was shifting hard (all of which it STILL does). No resolutions on the engine/transmission issues still to date and I have had the vehicle less than a year. Since the final resolution of the GPS, remote start issues, and OnStar issues, I have taken the vehicle in for the navigation map having significant bugs and the backup camera sticking or failing to even turn on. Those issues were finally resolved (partially, as it still has flickering and some screen sticking) since an update was done for the infotainment center. All of the issue listed were within the first 6 months of receiving the vehicle. Just after 7 months of having the vehicle I hear extreme grinding in the wheel wells when I decided to drive with the windows down and was making a turn. The sound scared me half to death as the vehicle also was having a hard time turning. I took it in to a dealership that was closest to where I was at the time of the noise. They proceeded to ask me dumb questions such as "Has anyone tried to take the front end of your vehicle apart recently?" Seriously, who the heck is going to disassembly the front end of their brand new car 'just because' all the while the service advisor was laughing and saying I was lucky I brought it in when I did because my front end was about to fall off at my axles. They had to replace the passenger front axle and repair the driver side front axle. Then again a couple months later I have a loud grinding noise again on the driver's side of the vehicle with difficulties turning. I take it in again to the dealership closest to my location when I had the issues with turning. The electrical wiring harness in the engine was no longer in it proper position having fallen down in the driver side between the engine and the wheel well and was being rubbed on by my tire when trying to turn. The harness had to be repaired and put back into place, as well as the wheel well replaced. If only the issues with my 2015 Chevy Tahoe stopped there! Figures, now my engine is leaking oil. It was leaking so much oil they couldn't even find the point of origin. The dealership added dye to find the leaks to which has been determined an issue with the lower oil pan is why my engine is leaking oil all over in my driveway and garage. And lastly (for the moment until who knows what else will break or fall off my 2015 Tahoe), the steering column was making a lot of popping and the ball bearings and what-not need replaced in the steering column now. It is scheduled for the repairs for the latest set of issues sometime this week. Hopefully it will last a couple weeks after these repairs before I have to take it in again for who knows what next. I am extremely disappointed in GM's customer service department when trying to get a resolution to my vehicle and getting it replaced like I have been asking from the get-go. The GM rep today finally told me there was nothing they could/would do despite my constant worry that axles, wheels, or critical engine components will fall apart on my new vehicle leaving me possibly dead in a ditch! I have a young child who also depends on the reliability of this vehicle to get safely to each destination. It is ridiculous that I have to fear taking her with me anywhere. GM gave me a Lemon, but refuses to replace it! I am asking for it to be bought back and a new vehicle replace it. I would think that would be reasonable opposed to them having a bigger issue such as my death as the result of their faulty manufacturing!

Read full review of General Motors
View 0 more photos
Hide full review
ComplaintsBoard
L
11:11 am EST

General Motors vehicle breaking down and no help from dealership

Bought wife 2004 cavalier brand new had to replace timing chains and tensioners and guides at 38000 miles worked at gm for over 18 years when asked for help to repair politely told to piss off now car has 58000 miles on always driven by wife she does not beat car sitting at red light transmission died no forward gears but had reverse had problem with 6 or 8 cars working at dealer ship removed trans pan and filter found tube broken at weld replaced tubes and refilled problem solved luckily repaired other trans problems simulator to this if was a customer would have had to replace trans not repair what a joke 18 years working for gm and no help why i see people come in out of warrenty and repairs are done under warrenty still own gm cars and always will but people should take care of customers all of them not just friends of owners or bosses

Read full review of General Motors
Hide full review
ComplaintsBoard
T
5:48 am EST
Verified customer This complaint was posted by a verified customer. Learn more

General Motors 2007 pontiac vibe

On 06/27/2015, my husband and I were involved in a car accident where our 2007 Pontiac Vibe was deemed a total lost by our Geico Insurer. We've since received several recalls on this older modeled vehicle and the said vehicle has been salvaged. Our case number is:814963. It's been six months now that we've been trying to get monetary compensation from General Motors Corporation by sending daily email inquiries as to the whereabouts of our formal request of $250, 000 dollars for medical expenses and to acquire vehicles in which to transport me to my MRI scheduled in a city approximately 157 miles away from our home, not to mention our local doctors appointments for my weekly dialysis treatments. All documents and paperwork has indeed been sent to General Motors and yet this corporation continues to ignore our request. We've also sent documentation to the FTC agency and the Detroit, Michigan FBI, White Collar Crimes Division about the lack of response on a daily basis, from General Motors Corporation to our desperate request. GM has formed a "habit" of sending "robot" answers to our daily email inquiries, please will someone help us receive just do compensation from GM, we were almost killed in this "death trap" during the accident.

Read full review of General Motors
Update by tavias52
Nov 26, 2015 5:55 am EST

I pray someone help us receive monetary compensation for driving a 2007 Pontiac Vibe with several dangerous recalls against it and the General Motors Corporation Refuses to give us a meager portion of the $900 million dollars sanctioned against GM for all their faulty made vehicles and their continued delayed recall practices. We were injured badly in the accident and almost perished from operating this 2007 "death trap".

Hide full review
ComplaintsBoard
M
3:03 am EST
Verified customer This complaint was posted by a verified customer. Learn more

General Motors chev cruize 2014 1.6

I’m calling for any help in south africa about gmsa. nb: the car is chev –cruze 1.6 2014 model that was bought around september - august in 20 january 2015 we took the car to the service and around early march it just stop when you try to put the gear it didn’t move and we took it back to the dealer and they told us it’s a clutch problem. i requested to them to give me my old parts that were going to be changed to prove that its clutch which was damage and a report stating the parts that were put to the vehicle unfortunately they didn’t give me that part or any report. i forwarded the complaint to the gmsa complain department i was not helped the key pinetown manager (repairs) ended up lying say they phone my wife to tell her to come and pick up the old parts of clutch, when we as for a video tape to proof that my wife says they must take the old parts and throw it they didn’t want to give us. we were willing to pay for it so that we have a proof because we aware that they didn’t do that. on saturday the car did the same thing if you put the gear it don’t move at all and i’m sure once they done with checking they are going to say it’s a clutch again and the problem this thing its happen once the car it coming from the service. with my own understanding they supposed to drive the car and check if other stuff are still ok like clutch, brakes etc. but it came back perfect but after 1300 km its dead why?

Read full review of General Motors
Hide full review
ComplaintsBoard
V
5:35 pm EST

General Motors life insurance policy

My father worked at the general motors plant in ohio until his early retirement, he paid his union dues and kept up with all the news from the plant, he passed away 3 years ago from pnemiounia, they continual to take his union dues from his back account month's after he had passed from his bank account, when we filed for his life insurance they say he didn't have any, I have sent copies of his insurance papers in, copies of his pay stubs, then they wanted a copy of my power of attorney papers so those where sent in, It's a little pass 3 years and i have been told he didn't work there, he didn't have insurance and ever other excuse you could think of, so as my last effort i am filing this complaint that maybe someone at the company with some commen sense will find out what is going on because my next step is having a attorney take care of this which might take longer but is going to cost more in the long run my fathers name is billie e perry his birthdate is feb.8, 1937, his last known address was ft.blackmore va, i can be reached at tina gibson 644 antler springs lane ft.blackmore, va., 24250 or email [protected]@gmail.com, i hope we can settle this without getting attorney's involed

Read full review of General Motors
Hide full review
ComplaintsBoard
R
10:03 pm EST

General Motors general motors

I bought the biggest piece of Junk money could ever buy, , and have been wallet raped several times because of the manufactures fault for not putting the right transmission in it to begin with...im describeing my 2006 Grand Prix GXP {8} cyl that has a {6} cyl trans in it...why they insist on making us customers do the things to get our cars repaired ourselves knowing they are at fault, is beyond me.well GM you just messed up, because I know atleast 10 people who are jumping ship to import, , stick that in your crack pipe and smoke it, , , I hve a Huge feeling you don't really care wht us customers think about your company, , but as more and more people get tired of your lies they will be jumping the ship also...just a matter of time Gm...

Read full review of General Motors
Hide full review
ComplaintsBoard
R
11:33 pm EST

General Motors 2012 chevy cruze

I'm experiencing a ton of weird electrical issues with this car. Of course they never existed until sending it in for recall service. The repairs were made at 56, 000 miles. (Warranty just expired) thank god it was still covered by recall. Since getting it back I now have a slew of new problems...of course not covered by the warranty since it expired. My brand new battery keeps draining and the car labors to start. When it does, windshield wipers come on as well as hazards. Now I'm getting all kinds of crazy warning lights. Power steering needs service, brakes, battery voltage, security system...so I took to have battery checked and was told that something is constantly pulling juice from the battery. Nothing was on and keys were out. Battery tested 10v, but no bad cells. On way home, battery meter on car went to 15.2 down to 12.6 and back up to different stages but not over 15.2. The warranty work that was completed included water pump, housing, and cooling lines. Now I'm getting the warnings for power steering and battery voltage...wondering if it all may be related due to them all being run by the serpentine belt system.

Read full review of General Motors
Hide full review
ComplaintsBoard
R
7:36 pm EDT

General Motors 2500 serria

Only 42000 miles on a 2005 carport kept truck and brake and fuel lines are leaking and all in an unsafe condition. Brakes failed, luckily not on highway. 10/27/2015 . Truck has been taken to a local repair shop for replacement of all lines. They say this is a big problem with GM in general. We just got rid of our Cadillac and it looks like it's time for a different truck. internet search says over 2 million have had this problem .

Read full review of General Motors
Hide full review
ComplaintsBoard
T
10:33 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

General Motors 2007 pontiac vibe

On 06/27/2015, my husband and I were involved in a car accident. The passenger side airbag almost decapitated my husband, causing serious head and neck injuries. The ignition switch malfunctioned, the windshield wipers, malfunctioned as well. Needless to say, my insurance company Totaled the car, paid a claim check to a "lien holder" and left us stranded without a vehicle or funds in order to obtain another vehicle. We've been trying to get GM to give us a small portion of the $900 million dollars their company was sanctioned by the federal government for their gross negligent recall practices. We've filed numerous complaints against this corporation with no help in site for four months now. Our service request number:71-[protected], and our NUMMI file assigned to us is ESIS case#: 814963. We are in dire need of a monetary solution to our vehicle replacement problem today. We've sent in all relevant documentation to a very unprofessional representative by the name of a Mr. Paul Guinn from ESIS at [protected], via email at paul.[protected]@tmclaimsservice.com. This rep is so rude and obnoxious to an elderly person such as myself until I've refused to contact him anymore. We've requested help from some other rep but have had no success in this area. We Need Help Now.

Read full review of General Motors
Hide full review
ComplaintsBoard
R
11:57 am EDT

General Motors trim and molding quality

My son purchase a 2010 / 1500 Chevy extended cab Texas edition the end of his freshman year of college. He worked summers on pipeline crews to make enough for his payments thru the year. Our plan was that when he graduated he would have a nice vehicle with low mileage nearly paid for. We purchased extra warranty at the time for 55, 000 miles. We had some of the door moldings put back on under warranty. Since then all four moldings have came off, the tailgate bezel fell apart, the passenger door handle broke. The price for all this is nearing $1, 500 while he is still making payments on the truck and trying to get his feet on the ground in Dallas TX. on an entry level salary. My question is why is this happening when the engineer that designed these cheap parts received his salary and more that likely a bonus for a cost saving idea. GM needs to quit attaching door moldings that are going to expand and contract with two sided adhesive tape. The other parts need to be built with little or no plastic. Build them to last. I mean think how many times a single person uses their passenger door compared to the drivers door. Do you think these parts should last?

Read full review of General Motors and 1 comment
Hide full review
1 comment
Add a comment
L
L
Linda21561.
, US
Feb 23, 2016 12:06 pm EST

I have a 2012 Equinox and I noticed on the bottom of the doors the paint is bubbling up and flaking off down to the metal. This vehicle only has 19, 000 miles on it. I don't drive it that often and it doesn't seem to me that the paint should be bubbling up like that on a car that is almost brand new with that low of mileage. It is happening on all 4 doors. I am not to happy about the answer I got back from GM. They want me to pay a $100.00 deductible per door. I feel that to be very unfair as it clearly is poorly painted and should not be doing that. I don't mind paying a $100.00 deductible for all 4 doors but I think that is gouging the customer at a $100.00 per door. I paid almost 25, 000 for the vehicle.

ComplaintsBoard
R
2:01 pm EDT

General Motors 2006 silverado

I have a 2006 Chevy Silverado LT purchased new 07/2006. It only has 42500 miles on it and has been well maintained, waxed etc. The paint on the roof is gone, the headliner is falling down, the rear door window regulator failed, has had numerous problems with the blend door motors and has an expansion plug leaking. I have owned numerous GM products and this is by far the worst. This has really left me with a bad attitude for GM products. Chevy could care less. Don't purchase a GM product!

Read full review of General Motors
Hide full review
ComplaintsBoard
R
7:07 pm EDT

General Motors 2002 pontiac grand prix gt

My name is Mario Muscolo and I live in Brooklyn, NY. I am writing today to inform of a fatal flaw in the brake lines on my 2002 Pontiac Grand Prix GT.

On the afternoon of August 24th. when parking in my driveway I suddenly noticed my brake pedal become mushy and drop all the way to the floor. When I exited the car, I noticed puddles of brake fluid on the pavement. I immediately brought the car to an auto shop for repair. He said I had a corroded brake line that burst and caused the leak of brake fluid and the brakes to fail. I was charged $140.00 for this repair. I drove the car for 1 day and then proceeded to vacation for a week. Upon my return I used the car again for another day without any issues. On the morning of September 3rd I proceeded to go shopping with the car. After completing my shopping on the way home I noticed the brake pedal becoming mushy again. As the drive home progressed I noticed the brake pedal going all the way down like it did the previous week. I proceeded to bring the car to the mechanic again. He noticed another 3 more brake lines were busted. He repaired them at a cost of 284.00. It is frightening to think that this could happen to a vehicle that has less than 28, 000 miles. I believe GM should liable for all cost associated. My family and I could have been killed.

I would like GM to recall my vehicle or provide a voucher to replace all brake lines.

Thanks in advance for your cooperation.

Mario Muscolo
2012 63rd Street
Brooklyn. NY 11204
[protected]
[protected]

Read full review of General Motors
Hide full review
ComplaintsBoard
R
4:40 am EDT

General Motors lack of knowledge; the product you sell, your cars, incompetence.

I own a 2002 Chevrolet suburban 2500 with only 45000 miles on it when the problems happened. I took it to my locate GMC dealership for repairs & contacted the service managers. Well, as one can guess, after a dozen visits & beating your head against the wall, nothing was accomplished after spending $2, 000.00. I was given the nickel & dime treatment with the smoke & mirrors. After a brief period, the service manager told me I needed a new transmission. He told me the transmission would solve all of my problems. Now at this point, I asked the service manager if he was a gambling man. The service manager said that he gambles every once in awhile. I told the service manager that I would front out my money $4, 400.00 for the new transmission & if the service light came back on & did not fix the problem, I would get my money back & the transmission would be free.
Lets just back step for a moment. All this is over a yellow check engine light that shows on the center of the dash board. The GMC dealership with all of their high tech mechanics & hundreds of thousands of dollars with of equipment could not detect what was the problem.
Well I was sent home with the yellow light still on. GMC had during the course of 9 months, my vehicle a total of 5 weeks in their shops. So I had to shop arould for a replacement & get friends to give me rides. So at a wits ends, I asked my neighbor to have a look at my vehicle. He used is $200.00 portable, hand held odb scanner that plugs into the cars electrical system. The codes returned with a set of numbers. My neighbor researched on the computer that reflexed that the cars mass air flow sensor was deflective. Now at this time, I used my computer & pulled up Rock Auto Auto Parts in Reno Nevada. I had my new, original equipment part delivered with 2 days for $125.00.
My check engine light turned off. I returned to the GMC dealership & gave the service manager a stearn talking to. The service manager told me that they were in the business to make money. I said that a $200.00 piece of equipment detected a defect that their mechanics failed to fine. I was told that it was not part of their job.
Now, this brings me to another complaint. I have another Chevrolet in the dealership for a issue. This is the 4th time for the same yellow traction light. The same service manager is giving me the same smoke & mirrors talk. I told him that kids who race street cars have more knowledge than his mechanics. I said that his people working on cars are just techs. they only replace parts & do not tracing of the initial problems. He pretty much agreed with me.
I have be a GM person most of my life a well as my family. This is getting to be unbeliveable in the quality of service & worksmanship. The company using your name & brand is destroying your reputation.
I can go on & tell you some more horror stories, but you know from this brief encounter that I am not a happy customer or camper. If you only receive 1% of the people that write you or talk about the disapproved product, you & your company are in deep do-do.

Read full review of General Motors
Hide full review
ComplaintsBoard
R
10:57 am EDT

General Motors faulty transmission

I own a 2009 Saturn Vue with less than 70, 000 miles on it. A couple of weeks ago, it began making a noise and I took it to JBA Chevrolet in Glen Burnie, MD. They charged me $110 to tell me that “something” was wrong with the transmission and it needed further diagnostics in the amount of $700. This is the cost for them to take the entire transmission apart in an attempt to diagnose the issue. I picked the car up, I also left a message for the service manager asking for a refund on the $110 “diagnostics charge” because I was not given a diagnoses, he never returned my call.

I then took the car to Harford Transmissions in Bel Air, MD since I was getting no help from the dealer. The gentleman there was very helpful, diagnosing it for free. The transmission is “falling apart” and needs to be replaced or rebuilt. I called GM and spoke to several people, my case number is 71-[protected]. Over the course of a week, my father and I, called 8 times. Not one person ever called us back. We were constantly promised call backs from higher authorities that never came. In the end, after countless house on the phone, we were told that we were past the 5 year warranty and GM would be offering no assistance in paying for the transmission to be rebuilt.

I explained that I’ve done my research on this, Saturns have notorious transmission issues that have led to recalls and class action lawsuits. I am now stuck putting a new transmission in a car with less than 70, 000 miles out of my pocket. I wasted countless hours on the phone to be treated poorly and receive no retribution. I believe GM should stand behind this. There is no reason a car with so few miles, despite being 6 years old as opposed to 5 years old (5 year warranty), should need a new transmission. This is obviously a manufacturer defect. Per the manual, the car doesn’t even need regular transmission maintenance until 100, 000 miles, which I am far from.

I would like the $110 back from JBA Chevrolet for refusing to diagnose the car. I would also like retribution from GM for this, obviously, faulty transmission. My family and I are loyal GM customers, we have been for years, I’m just asking them to take responsibility for this defective part.

Read full review of General Motors
Hide full review
ComplaintsBoard
M
5:27 pm EDT

General Motors recall repairs

On Friday 7/17 my 2008 Buick Enclave stopped working in the middle of a local & busy Highway 6. The car one hour earlier would not go in to reverse or drive. I gave it a break, turned it off and it went in to drive one last time after this.

After getting it to go, it stopped in the middle of a highway where other drivers were able to move me to safety after several attempts between my mother and I failed.

It was approximately 2pm on 7/17 when I learned from my regular State Farm insurance that this sort of thing would not be an issue I am covered under my Full Coverage with their company. I than turned to CarMax MAXCARE proveded through a warranty coverage company CarMax outsources to. This company is an inbound call center. This "covers" my used car purchase up to 200, 000 miles and "covers" transmissions, which was the apparent the failing part on the car.

MAXCARE told me to get the car to a repair shop (at no cost to them, towing would not be covered). My State Farm insurance covered towing to the nearest auto shop but not to a Buick/GM Dealership. It was taken to Leadfoot Linda's in Avon, CO. MaxCare told me all I needed to do is get a diagnostic and they would promptly get me into a rental car so I could get my four children at preschool and camp later that Friday afternoon.

The towtruck was unable to get the car from the side of the road until 5pm but the shop agreed to get the car looked at and diagnosed, staying extra hours to do so. They called MAXCARE and faxed the diagnostic but MaxCare was not opened when they did this. They left a message and sent a fax.

Leadfoot Linda's is closed on Saturday and Sunday and MaxCare would not accept their diagnostics via messages/fax as acceptable diagnosis so I was left without a car or a way to transport my 4 children for the weekend.

On Monday July 20, 2015 MAXCARE told me the shops diagnostic would not be sufficient and they would instead now have to take the transmission apart to reveal the reason for failure before covering the rental car. This would be approximately 8 hours of labor by the shop, an estimated $1000 that I would have to accept fees for, and it would be to MaxCare disgression whether or not they would cover the repairs or diagnostic.

On Tuesday July 21, 2015 I got to the airport because my rides were no longer available to get me to work and my children to school. I spent my last dollars on a car that would accommodate my kids and I to "buy me" two days of getting us around town and hope for a diagnosis.

July 23, 2015 I called Leadfoot Linda's to see how things were coming along. The tech assigned to my vehicle was unavailable and having family emergency. It was unknown when he or they would get to the diagnosis of my car. After my fourth call to Leadfoot Linda's they mentioned to me that this was a common issue with Enclave's and Rendezvous' coming in to the shop. They suggested I contact Buick GM with my VIN number because it was very likely that this was another recall.

I called CarMax after that to double check and see if they could help me at all. They aslo told me to contact GM Buick because after looking at the initial diagnostic along with my year/make/model and VIN number this would likely be one of two warranty issues. The transmission issue and also the Side Airbag recall. MaxCare ended up giving me all of the information to contact Buick / GM, and I did.

When I first got purchased the car from CarMax I contacted the dealerships in the area to have the known airbag recall taken care of as instructed by CARMAX. The repair was never taken care of due to high volume of repairs in my nearest dealerships and them not offering replacement transportation while they had the car with no known duration for repair. I'm a mother of four, have no child support for my kids ages 7, 5, 3, 3. I cannot be without a car, which is why I'm taking the time while at a computer at my job...to make every effort possible to point out a major flaw in "special warranty coverage" for something that was no fault of my own.

My first call to Buick GM was amazing. I spoke with an adjuster name George who I spoke with for over two hours setting up repair, towing, free diagnostic and repairs. At the end of the two hours, George got off the line after speaking with a Dealership in Silverthorne (Cheryl suggested we take it to Glenwood Springs due to high volume of repairs and estimated date to LOOK at the car being 7/23) Javier with Mtn Chevorlet, told George and I on a threeway call that he could get the car in right away, would get me right in to a lender or Rental Car straight away and all of the above was agreed to at no charge to me.

Meanwhile, George explained to me the issue was common and they would take care of this under Special Policy Warranty "14404" specific to Enclaves, Rendevous etc.
This warranty covered a crack 670/675 in all AWD Buicks and my VIN number fell into the bad bunch.

When George disconnected from the call, the dispatcher told me I would need to give her $100 which I did not have and the entire plan evaporated.

7/23 I called Buick again in the morning only to be told none of what George set up is accurate. They called Javier on three way, and Javier said GM called him last night and they would not be servicing the vehicle anymore, that they had since become very busy and wouldn't be able to look at the car until possibly (no promises the following Thursday 7/30). The call was than escalated to a "Senior Adjuster" since I'd been misinformed by George. Steve, was very apologetic that nothing could or would be done with my car unless I figured out how to get the car to a shop and diagnosis.

I told Steve that I felt this was terrible customer service after being assured for two hours the night before by George and Buick that the tow, the diagnostic, and repairs would be at no charge to me. He told me he would look into it further and call me back. After three hours, and another day of panic that I would not be able to get home from work or pick up my kids AGAIN...I called Steve back. Steve was unavailable for the first of many calls. His coworker who told me she was sitting just a few seats away from Steve, ensured me he would return my call before leaving for the evening. Steve didn't call me back that night.

7/24
9am I called him, and Steve was unavailable.
10am I called back and Steve did answer and started to help me get the car towed as promised. He did make me pay $68for extra distance, quoted to me the night before $100. The 2nd dispatcher Askia quoted me $190. He called another dispatcher Lilliana who made the fee $68. My mother paid this fee for me.

The approval took 1 hour, but the car was setup for transfer to Mountain Chevrolet, Glenwood Springs. After the car was picked up I received a text message that the car was being transferred to Berthoud Motors, Glenwood Springs (never mentioned to me). I called the towing company and let them know I thought the car was going to Mtn Chevrolet. They told me they were given Berthoud Motors.

I called Berthoud Motors to follow up on the time frame I'd be looking at in diagnostics/repair and whether or not they would be as accomodating as Javier was at Mtn Chevrolet. I asked about the lender vehicle or rental set up for me that was offered by Mountain Chevrolet.

Not only did the gentleman tell me they were very busy and would not be looking at the car until the following Thursday (the same date that Leadfoot Lindas, the Chevrolet dealership in Silverthorne, Berthoud Motors, AND Mountain Chevrolet, Glenwood Springs [after telling us the opposite before speaking with GM told me the night before] since the incident on 7/17), but they would offer no rental car until after diagnostic and that remains unknown today 7/27/15.

I called Javier back and he explained to me that GM contacted him after my three way call with George, and he could no longer assist me. I've since played phone tag with Steve and spoken with Andrea (also a senior advisor) to help me while Steve was unavailable.

I have spent $289 in rental car fees, $68 in extra miles of towing to Glenwood Springs, and have no way of renting a car. I live in the mountains, there is no bus route near my home located atop a two mile incline.

The only offer I've had so far to assist me while GM/Buick makes time to diagnos my car is from Carmax to have their discounted rates of $30 a day for a midsize vehicle which would not hold me and my four children.

Possible job loss, possible loss of spots at day care AND camp I have my children in but cannot GET to while I am out of a car. I am a single mother, do not have extra car laying around, my friends and family work and we live up a two mile hill which I cannot walk my children up if we were to attempt using local bus routes not servicing our location.

Any suggestions in saving jobs, daycare, and camp spots? This is a life derailing situation and I have not heard from ANYONE, about my car...it has now been 10 days with no transportation and if I took CarMax discount it would have cost me $390 in rental in addition to the $285 and $68 I've already put into this fiasco.

Read full review of General Motors and 1 comment
Hide full review
1 comment
Add a comment
R
R
Reviewer90895
,
Dec 01, 2015 8:10 pm EST

fractured frame at 63k miles no accident or trauma. been in shop for month no progress needs gm certified repair . Call james at customer care who feels everything is fine despite no progress and refuses to expedite issue. This is 5th chevy for me and all junk but this is worst. This company is run just like the knuckleheads in our government that bailed them out.

ComplaintsBoard
P
3:13 pm EDT

General Motors service and product

Dear General Motor (GM) Customers and loyal supporters

This is just a letter from a customer who does not want to complain, but rather to vent his frustration in a simple letter which will probably not capture any of the emotions felt during this ordeal with General Motors (GM).

I have always loved the company and as a student (8 years ago) I have always had my eye on some of the cars they had produced over the years, but unfortunately I was not in the position to buy one of their cars. After a couple of years of work I decided to buy a Chevrolet Cruze 1.6 (2013 model). I bought the car as a demo back then and it had +-6000 km on the clock (2014).

Excitement from our first road trip (Dec 2013) with the car was quickly spoiled when we got stuck next to the road on about +- 8000 km’s. This happened on a vacation to Port st Johns and those who know this vacation spot will know that is a bit rural and that there is not allot going on there, but the stray dog fight on my car and the gun fight next to me made me wish that I was in my old 2004 Opel Corsa.

GM responded well to my call and the car was (if I recall correctly) collected the following day by a rather shaky looking truck and driver, but I was informed the following day that they received the car and that they will keep me up to date. The following day I received a call from them informing me that the car is ready to collect and that I was responsible as I did not press the clutch deep enough and the car got stuck in 5th gear (yea right). Unfortunately they could not deliver my car to me again and they brought me a rental and I had to collect the car from Mthatha (quite a drive on those roads).

A Couple of months passed and then we were ready for our next trip to Plettenberg bay (Dec 2014). We had a good drive to Plett, but the vacation was soon spoiled again when the car got stuck in 5th gear again (probable my fault again). Their service / assistance were quite good, but unfortunately no rentals were available. We were very fortunate though that one of our relatives was on vacation nearby and we could borrow his car.

The car was towed again and the mirror was scratched. Two days later I was phoned to collect the car in (Wilderness or George if I recall correct), but we were able to collect the car in Knysna. A week later we were luckily safe in Bloemfontein again, but a couple of days later the car did the same 21000 KM’s.

I lost all my faith in the car and unfortunately I felt that I had to make a change (Jan 2015) and my plans were to do so at different company, but as fate may have it I bought an Opel Astra 1.4T (2014 Demo). It is a lovely car except for the buzzing noise when you press the brake and the car is pulling to the left (only to be fixed by slotting the wheels (same as the Cruze). They inspected the car and after the second time and a lot of emotion (from both sides) it was determined that this is standard on the 2014 models and it is because of a vacuum that needs to form. I have accepted the noise though it is driving me crazy and it is really not the companies fault, but again I was disappointed as the more expensive car also had an issue and this was not pointed out (even when I have asked).

My wife also drives an Opel Corsa and it is fourth one in the family and recently I took it for the 90 000 km service, where after the lights would not switch off (again not their fault). Over the phone it was also communicated to me what I’m being charged for and one of the items was the cars remote battery, which would have been nice and appreciated if the car had a remote and not just a key. This was probably just a standard quote and it was resolved, so again no major issue. I took it in a week later and I had to sit around for 30 minutes, only to find the person helping me having a smoke brake and me and the driver (GM person dropping me off at work) standing around and not sure if they need some details from me or not. Again this was not a major quality issue, but poor communication and lack of urgency.

Some of you will read this letter and will wonder why the above was an issue for me and I would like to clarify that by the following:

I’m not a person who usually complains (I hate it) and usually I’m very reserved when it comes to speaking my mind, but for some reason the communication and attitude from the GM employees was so bad that it brought out the worst in me. I’m also not saying that the company or one of the cars I bought is not of good quality, but it just feels that (and this is just my experience and opinion) nothing ever goes right when I’m doing business with them.

Kind Regards

A Frustrated and concerned customer

Read full review of General Motors
Hide full review

General Motors In-depth Review

Company Overview: General Motors (GM) is a renowned American automotive company that has been in operation for over a century. With its headquarters in Detroit, Michigan, GM has established itself as one of the leading manufacturers of automobiles worldwide.

Product Range: GM offers a diverse range of vehicles, catering to various segments of the market. From compact cars to SUVs, trucks, and electric vehicles, GM provides options that meet the needs and preferences of different customers.

Quality and Reliability: GM is committed to delivering high-quality and reliable vehicles to its customers. With stringent quality control measures in place, GM ensures that its vehicles meet the highest standards of performance, durability, and safety.

Innovation and Technology: GM is at the forefront of automotive innovation, constantly integrating advanced technologies into its vehicles. From cutting-edge infotainment systems to autonomous driving features, GM strives to enhance the driving experience and stay ahead in the industry.

Customer Service and Support: GM prioritizes customer satisfaction and provides excellent customer service and support. With a wide network of dealerships and service centers, GM ensures that customers receive prompt assistance and maintenance services for their vehicles.

Pricing and Value for Money: GM offers competitive pricing for its vehicles, providing customers with value for their money. With a range of financing options and attractive incentives, GM makes owning a quality vehicle affordable and accessible.

Environmental Sustainability: GM is committed to environmental sustainability and has taken significant steps to reduce its carbon footprint. With the introduction of electric and hybrid vehicles, GM aims to contribute to a greener future and promote sustainable transportation.

Safety Features: GM prioritizes the safety of its customers and incorporates advanced safety features into its vehicles. From advanced driver-assistance systems to robust structural designs, GM vehicles are equipped to protect occupants and prevent accidents.

Reputation and History: With a rich history and a strong reputation in the automotive industry, GM has established itself as a trusted and reliable brand. The company's legacy of innovation and quality has earned the trust and loyalty of customers worldwide.

Financial Stability: GM has maintained financial stability over the years, ensuring its ability to invest in research, development, and manufacturing. This stability reflects the company's commitment to long-term growth and sustainability.

Market Presence and Competitiveness: GM has a significant market presence and remains competitive in the automotive industry. With a strong global footprint and a diverse product range, GM continues to attract customers and compete with other leading manufacturers.

User Reviews and Ratings: GM vehicles have received positive reviews and ratings from customers worldwide. Users appreciate the performance, reliability, and features offered by GM vehicles, making them a popular choice among car buyers.

Awards and Recognitions: GM has been recognized with numerous awards and accolades for its vehicles and contributions to the automotive industry. These accolades highlight GM's commitment to excellence and innovation.

Social Responsibility Initiatives: GM actively engages in social responsibility initiatives, focusing on areas such as community development, education, and environmental conservation. Through these initiatives, GM strives to make a positive impact on society.

Partnerships and Collaborations: GM collaborates with various organizations and partners to drive innovation and address industry challenges. These partnerships enable GM to leverage expertise and resources, fostering growth and development.

Accessibility and User-Friendliness: GM prioritizes accessibility and user-friendliness in its vehicles. With intuitive interfaces, ergonomic designs, and advanced connectivity options, GM ensures that customers can easily navigate and enjoy their driving experience.

Warranty and After-Sales Services: GM provides comprehensive warranty coverage for its vehicles, giving customers peace of mind. Additionally, GM offers a range of after-sales services, including maintenance, repairs, and genuine parts, to ensure the longevity and performance of its vehicles.

Online Presence and Digital Experience: GM has a strong online presence, offering a seamless digital experience to customers. Through its website and mobile applications, customers can explore vehicle options, schedule test drives, and access information and resources conveniently.

International Expansion and Global Reach: GM has a global reach, operating in various countries and expanding its presence internationally. This global expansion allows GM to cater to diverse markets and meet the needs of customers worldwide.

Future Outlook and Growth Prospects: GM's future outlook and growth prospects remain promising. With a focus on electric and autonomous vehicles, GM aims to lead the industry's transformation and continue delivering innovative solutions to customers.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact General Motors customer service

Phone numbers

1800 508 0000 +1 (313) 556-5000 More phone numbers

Website

www.gm.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with General Motors?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with General Motors Customer Service. Initial General Motors complaints should be directed to their team directly. You can find contact details for General Motors above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about General Motors. Discuss the issues you have had with General Motors and work with their customer service team to find a resolution.