GEICO
reviews and complaints

GEICO denied my claim after my car was stolen and recovered damaged. They refused to repair the car to the condition prior to the theft. I took GEICO to court. After a 6 year battle, they finally had to pay for my damages. Now I'm in the Nevada Supreme Court looking for punitive damages. My goal is to STOP GEICO from stealing peoples money.

I purchase car insurance for my father which we have the same name. My father called in and I called in to remove my credit card information from their systems several times. My father has had this policy around six months. On June 24, 2013 Geico insurance took my father payment in the amount of $134.40 and my bank charged me $26.00 fee. I called to get a refund and explain to Geico what happen. Geico refuse to refund my card and stated to me that they will send a check to my father address. My father live in different state.

If you are shopping around for insurance, please do not go to Geico! I was rear-ended by a Geico-insured customer and Geico refuses to reimburse me for car rental fees while my car was being repaired! And their customer service is absolutely terrible! When I asked the Adjuster why he wasn't taking the bumper off to examine underneath, he said to me, "Well, that would take 15 minutes to take off, and about 15 minutes to put back on"! Was it THAT MUCH of an INCONVENIENCE? The car that hit me was completely smashed in, obviously causing damage underneath. Also, when I submitted the rental car receipts, a rep called me back to say she only received one page - later to find she did not even know HOW to page forward! They gave me such a run-around with so many issues that I would NEVER recommend this company to ANYONE.

I was involved in a car accident, that the other driver was cited for and was at fault admittedly. Her insurance company (Geico) has offered a settlement that is so low it isn't even funny. The adjusters are rude and obnoxious. Both the offer for the car that was totalled and the offer for medical are ridiculously lower than what the actual charges are.

Geico intentionally defrauds its own clients who have geico insurance! They tell the insured that geico is arranging the auto repair and the auto rental... Afterward you find that your bank account is charged without your permission for charges that should be paid by geico and are covered by your auto insurance! They do this without mentioning when you pick up your vehicle, thinking you will not notice and get your bank statement in a month or so.
Geico intends to defraud seniors who they think are easy prey and will not know what to do in a month or so when they discover the additional charges!

I signed up for geico insurance online on 03/07/2013 and agreed to pay $24.37 and they took that plus an additional $113.75 that was not authorized. I called geico customer service and they said it was for a previous policy that had cancelled more than 6 months ago and they will not give the money back, it is an unauthorized transaction and I consider it theft.

Dumb commercial where a lady wants to be romantic with her date that happens to be a literal pig and the pig understands she wants romance and to "pass the time" but instead he pulls out his phone and declares"fruit ninja" I guess with tons of marriages failing, this company thinks this is funny? It's sending a message that it's ok to invalidate the feelings of your partner. That's so wrong! Please think before you make these terrible commercials! Geico has plenty of awesome commercials, so why this trash?

geico abuses it's clients. Accident and they do nothing to protect their clients, you get hurt and then YOUR company hurts THEIR client. Doctors that write nothing wrong so you don't have to pay the no fault insurance.. They paid $287.92 and they are sending me to EMPIRE STAT.. requesting to make a copy of your drivers lic. and social security number. Requesting all you past medical having nothing to do with the claim.. This is a violation of the no fault law and your privacy HIPPA rights.

Everyone be careful that on your homeowners clains you put in your 90 day proof of loss claim form or they have the rights to not pay you.

find another company to do business with

I would like to post the incompetency of the group that handled my accident report last Nov. 6, 2012... i've have request on the same date for a thorough investigation and that measurements must be taken with both cars so to find out if the damages on the other car aligned with the measurement of the point of contact on my rear driver side bumper because i knew i did not hit the other car who's making a fraudulent claim... I called Geico re: this matter and found out that based on Dennis Mc Mullen conclusion that i did strike the other car, that the damage on the other car driver side metal fender specifically the dent aligned with the measurement of my rear plastic bumper's height., that there was paint chipping on the other car which was caused by my car, that there was no sign of rusting on the damage area... i requested for all the pictures to be sent to me as the person i talked to cannot fully explained how such conclusion was made... Upon receiving the pictures i found out that no measurement was taken by Daniel Walsh who when i called him, he told me that there was no such instruction for him to take measurement of the claimants car damages despite of my request which was in my file for Geico to do so and which was vouched by Geico representative that they will do. Also what i dont understand how such very vital information such as measurements be neglected especially after i've requested it... as for a thorough investigation to be accomplish every angle of evidence should be taken into consideration and scrutinized especially for sensitive cases like mine. Because no measurement of the other car was done.. i hereby find the investigating group handling my case led by Dennis Mc Mullen for incompetency, discrimination in coming up with a conclusion for the following reason:

1. How can Dennis Mc Mullen conclude that the damage especially the dent aligned with my car's bumper point of contact height if no measurement was taken on the damaged car?
2. How can such a metal fender deep dent whose center/deepest part of the dent is almost 3 inches higher (26" as i took measurement myself) be created by my car's lower height (23") flat surfaced plastic bumper moving at less than 1mile per hour...
3. How can Dennis Mc Mullen missed the sign of old rusting which was evident in the pictures that i've sent Geico and how come those who did take pictures didnt even mentioned that there was indeed sign of rustings on the chipped paint of the damage.
4. How can Dennis Mc Mullen have missed that there is not even any sign of paint transfer on the point of contact on my driver side plastic bumper if i really hit and caused the chipping damage on the other car.
5 how could he have missed that there was neither cracks, dent, scratches on my driver's side rear bumper point of contact if it indeed had caused dent and chipping on the other car.

You see all of the above evidences have been ignored or failed to be acknowledged by GEICO investigating team especially of Dennis Mc Mullen who have made such inaccurate, biased and unfactual conclusion that have caused me to be incriminated rather than being protected from fraudulent claim of the accusing party.

i talked to a certain BILL KUREK in the claims department and he said that they can not change the conclusion and that no reinvestigation will be further made despite of their failure to do a thorough investigation by neglecting to take requested measurements of both car. GEICO denied of my right for a fair and thorough investigation.

My husbnd chose Geico for his auto insurance after checking around to only 3 other places, they had the lowest quote. He paid the down payment and was set up on the "auto deduct" program in order to have it deducted from his checking account every month! I know my husband when it comes to bills and he does not keep track of his payments as well as he should, so I told him to call Geico and opt out of "auto deduct" I will take over and make sure that his bills are paid on time every month along with mine! When he called to cancel auto deduct the rep. told him ok and cancelled it! Mind you this is 3 weeks before his next payment is due. About, 3/weeks later he gets a email from Geico stating that his policy was cancelled due to "non payment" when he called to ask them why, they told him that his policy was good until the 10th of the following month but because he cancelled "auto deduct" he will have to pay them the $104 on the 10th and another $104 on the 15th..when he asked them "why" do I have to pay double they informed him that his cancelling "auto deduct" created a cushion for them in case he missed a payment. (ummmm if he didnt miss a payment, would he get his money back?" NO! If thats the case they should have informed him of that when he was quoted or when he called to cancel auto deduct! You can't be trusted when you start out with shady practices! He also asked them why didnt they tell him that when he called to cancel and the rep told him "I don't know sir, I'm not the one who set the policy up" WOW! Geico can kiss my $#%^&$%R$!

i have recently filed claim with geico. incident is while parking my car left mirror and front bumper hit a pole. claim geico paid is 735 dollars. now my latest policy is updated from 470 to 655.(35% increase). when i asked them why they mentioned that they predicted and increased my premium by 35% because of this minor parking lot accident.

Geico Company hurt us further in a failing economy. While at a dealership we called a few insurance companies to see if we could find a reasonable quote for full coverage insurance. This would ultimately decide if we could afford car payments. Geico offered us a deal that would allow us to to make the purchase. Well after signing a lot of paperwork, we drove home in our new car feeling very happy. That is until a week later when our 6month premium more than doubled, guess what you cant return vehicle and get your trade in back. Now we are IN BIG TROUBLE! Now we need to return the car we cant afford insurance for and my husband will have no transportation for work. STAY AWAY FROM GIECO!

I had an accident back in may, this person run the red light, I had my two children with me very scary, GEICO was my insurance and the other person too, GEICO was not there for me at all. I felt that I had to fight for every penny and they did NOT even pay my medical bill, when they call to settle they gave for what they call the "inconvenience" never mention medical bill, so I have to pay for my own medical bills.so for everybody out there who has GEICO stay on your toes in case of an accident, make sure you get a lawyer!

Policy purchased 4/7/12. Coverages listed on policy declarations and coverages are not being honored. Ie.. Littleton Co. Was hit by heavy hail damage 6/6/12. Causing serious hail damage to my truck. 2011 ford ranger 4690 miles. Bought in 10/11. Adjuster is trying to write damages as vehicle defects. That are clearly caused by the hail storm.. and gieco is not honoring my initial documented and audio taped coverages.

I received the following letter from Geico:

Thank you for your recent inquiry to obtain insurance. After carefully considering your application, we have determined that it does not meet our current overall requirements. We regret that we cannot accept your request for insurance at this time.
This action has been taken for the following specific reason(s): Insufficient Driving Experience

Since underwriting standards vary from one company to another, it is likely that an application from you would be acceptable to some other company.

Sincerely,

Underwriting Department

The letter I replied with:

I've been driving cars, trucks, vans, and suvs since I was about 16 when I received my drivers license and I'm about to turn 21 in a few days so I'm not sure of this lack of driving experience thing. I've never received any speeding ticket or traffic violation of any sorts so I apologize that I'm a tad bit baffled at why I was declined insurance.

I'm currently insured under Geico, under someone else's policy, and have been on her policy for sometime now, so either way Geico is still going to cover me if I happen to get into an accident. And as a rebuttal to your statement about other companies yes, I have indeed received approved from other companies for insurance. I just thought as a long time customer you would value my business with you and try to keep me as a customer.

Sincerely,

A guy that just wants to be treated with some common sense.

I reported a claim for damage to my RV during a storm. 2 Days later I received a voice mail from a claims adjuster stating I might not be covered due to the way my policy was written. Repeated attempts to contact the adjuster were useless. I finally called customer service to complain. The next day the adjuster called me and stated there was no point in calling me back because the decision had been made and my claim had already been denied. She refused to let me speak to her supervisor and was extremely rude. Several calls to customer service over the next 2 weeks were useless, as I was told a supervisor would call back, but no one ever did. I finally called and told them I would report them to every consumer site available if I didn't get a return phone call that day. I finally got a call and all I got was an apology for the way I was treated, but nothing more could be done. Bottom line is, when I took out the policy I was told I had full coverage, but when i had a claim, all of a sudden I didn't have coverage for that item. They take your money, but provide no coverage and terrible customer service. STAY AWAY FROM GEICO!

I was hit by a driver who ran a stop sign. There were no witnesses and the Police could not determined fault. No tickets were issued. I filed a claim with Geico. Both of us have Geico insurance. The adjuster came to take pictures of the damage which showed my passenger fender, wheel, door, mirror were all destroyed. The other vehicle has a destroyed bumper and headlights. Geico claims that it was a head on collision and a 50/50 fault. I don't get it. Now I'm trying to get my vehicle repaired and I need a new strut, caliper, brake line, upper and lower control arm, bumper, door, wheel, mirror, alignment and front axle, a paint job, and a few other things. They estimated the damages at $1500. I get $750. The adjuster took 2 pictures of the damage and never even bent his lazy butt down to look any closer. I am now waiting for him to come back to the shop to look at the car again. It took him a week to come the first time. If he takes another week I'm looking at 3 weeks of repairs. The shop owner has been cool through this, but he is getting ticked off because his lift is tied up with my car waiting for Geico. What a bunch of crooks. I've been with them for years and have spent over $10000 in insurance to them over the years. Now I'm asking for $2500 to fix my car that was struck by someone else (I can't crash into someone with my door!), and they are acting like I should be grateful for the $750. I thought I paid for insurance in case an unfortunate event occurs. It seems like I just paid Geico all these years because I had to pay someone something. They basically just took my money, and offered me nothing in return. The funny thing is today I had the automatic withdraw payment taken out of my account...Why I don't even have a car to drive right now.
Geico, stop robbing me!

I was hit in a parking lot while being 32 weeks pregnant. SInce Aug 31, 2010 Geico refuses to pay anything towards my medical or being out of work. I can prove before accident that I did not have any back problems. The driver said he did not hit me, so it is a he said she said and Geico has only sent a 1000.00 check to cover my expense. I have had a lawyer try to help and have been in contact with a Barbara King who refuses to call back or is out of office or never there. The driver pulled his car into 2 parking spots and back it up and pulled into spot next to my truck when he struck me. My back was turned facing my car when I was hit. He never got a ticket either because of private propery. (another Issue) I want Geico to do what is right.

If you are a party having a claim with Geico insurance you might as well hang it up now.The company will not respond to phone calls faxes and mail correspondence. Their so called claims department only works from 8:00 am to 4:30 pm and does not respond to phone calls over the lunch hour. It is impossible to try to conduct business and get a claim resolved when you are never able to reach anyone. Most consumers work during the day and therefore are not important enough to have your claim handled unless it falls in a time period which suits them. They deny receiving faxes and mail correspondence and deter you from trying to settle claims with them. My husband and I were struck by a drunk driver insured by Geico and they are doing everything in their power to not settle and not pay out what they owe. Contacting them has proved impossible trying to be civil has not worked no wonder we live in a litigious society these days you try to do things the correct way and no one will help you. I strongly urge the public to think long and hard about using this company for anything. There Gecko is a perfect Icon for them slithery and chameleon like and constantly on the move to be illusive to the people that are depending on this company to actually do the right thing what a huge JOKE they are