Complaint Rating:

Company information:
GEICO
United States
geico.com

I've been with GEICO for over 6 years now. I had my car and house insured. I had a car accident in June 2009. The other party hit my car from the back at the stop sign. I called the police to have a police report when the accident occurred. My back was hurting a bit and my neck injured. X-rays from the chiropractor confirm everything.

I called GEICO within 3 days to state what happened in the accident. After they got my statement, I started to go to local chiropractor. GEICO agent assured me I will be reimbursed for the time off from work with my medical expenses (had doctor's note temporary not eligible for work). DID NOT HAPPENED!!!

30 days later I was informed that I was at fault of this accident cause first call didn't count and the statement I gave them wasn't valid. They said it was a wrong department I talked to, even though when I first called, I talked to customer representative stating I need to file a claim.

Long story short, I was paying $145/mo full coverage ($500 deductible), I got NO REIMBURSEMENT for time off from work (even though GEICO promised to pay out), MEDICAL EXPENSES NOT FULLY COVERED, and an ACCIDENT ON MY RECORD.

I switched to AAA and I had no problems with them so far. I pay $117/mo, same full coverage, plus my house insurance is better quality as well.

DO SOME RESEARCH!!! DON'T TRUST GEICO!!