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1.8 51 Reviews

Geeks On Site Complaints Summary

10 Resolved
41 Unresolved
Our verdict: When using services from Geeks On Site with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Geeks On Site reviews & complaints 51

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8:49 pm EDT
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Geeks On Site not fixed, over charged

I called this company to fix a computer. The representative asked me if I wanted one or four hours. I am not technical and had no idea how much time I would need. I asked him if I went for a four hour bloc, would I need to pay for it all if I did not use it. He said no. The tech came and used nothing but a screw driver and said it was fixed in ten minutes. I paid 99 dollars and again asked if I had to pay for the other three hours. He told me no. Three hours after the tech left the computer was not working. I called the company again and was told that if the computer was working when the tech left, then the matter was closed. I kept calling until they said they'd send out the tech again but he never came. I called their 800 number to complain. The representatives were very rude to me and when I asked to speak to a supervisor, I was told she would say whatever they did. I got her eventually and she actually screamed at me. I want to be reimbursed for the three hours I did not use and was told I would not have to pay for. This company is running a terrible scam and I so much wish I had checked them out before I picked up the phone to call them.

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3:04 am EDT
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Geeks On Site false advertising

I contacted Geeks on Site due to a blue screen on my computer. I spoke with Daniel who eventually could not help me due to not being able to connect to the internet. I was eventually able to connect and contacted Geeks On Site again and spoke with Nick. Nick advised me it would be $149 which guarnteed Geeks On Site would fix my computer, it would be warranteed for 7 days, and I would receive the same antivirus software that they use. I agreed. My computer was fixed? I started getting virus threat notices from the Microsoft anti virus software that they installed. When I clicked to remove the virus it came up with a screen for me to pay for the full software service! I contacted Geeks on Site again and they advised that it was passed the 7 days and that I was given the one year free trial of the anti virus software that they use! I advised Nick that I was not told it was a trial. Nick advised that these are just threats and they will not harm my computer. Dah! Nick also advised I needed be careful of the sites I went on. I advised I had been on 3 sites that day: Facebook Graigslist, and Windstream. Nick stammered a little and then said that Graigslist uses ads that can be a problem. What a ripoff!

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mfuksa
Enid, US
Aug 02, 2012 3:33 pm EDT

geek on site in out of okc, ok. or tulsa oki. big rip- off don't use them. they charged me 149.00 to fix my computer by remote. assured that i would get a full refund, if they could'nt fix it. they worked on it for 3 days and had me on hold on the phone for most of it..., could'nt fix it won't give a refund only 1/2 of it. there a big scam.

ComplaintsBoard
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4:20 pm EST

Geeks On Site refused to pay

I have worked for geeks on site for a while now. Recently I supposedly breached some term of their contract, to which they can provide no evidence. They now refuse to pay me for 10 service appointments I performed for them. Thieves is an appropriate term I think. and just before Christmas too. So they received over $500 worth of my labor FREE. While they charge $75 or $99 per hour and only pay the Technicians $25.

Technicians provide tools, supplies, vehicle, expertise and a wealth of knowledge and don’t even get mileage compensation unless the service call is more than 30 miles one way. Some of their customers have been royally screwed by them performing remote service. 1 customer I know of even had to buy a new computer after they worked on it remotely, boy was he pissed. It cost him a lot to get it fixed and recover the data on his old drive.

They seem to employ only rank amateurs in their remote “SERVICE” department and then send the technicians to clean p their mess. Not to mention that Geeks on Site USA employs out of country remote technicians with only a passing familiarity with american english. This is my personal opinion, but, I would never use Geeks on Site nor recommend them after what they did to me.

Geeks On Site
www.geeksonsiteusa.com
[protected]-GEEK(4335)
169 E. Flagler St. #1012
Miami, FL 33131

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ogunleye dare
ogunleye dare
, NG
May 28, 2013 7:02 am EDT

i want to know more about this blog http://www.fuoye.edu.ng

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czimmer86
Redding, US
Apr 22, 2013 12:06 am EDT

Same thing just happened to me in April. Do not get recruited by this fraudulent company.

ComplaintsBoard
J
8:48 pm EST
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Geeks On Site computer on fixed as stated

I contacted Geeks on Site to fix my "blue screen" error. After 4 or 5 times of them saying it was fixed and 2 system recoveries, my system crashed again. I ended up purchasing a new one & submitted a detailed letter surrounding my month long experience. I want my money ($149) back. Their website states, " we will fix your computer". If they don't fix it they shouldn't keep your money. They give you false hope to go with their false advertisement. Their people give out incorrect information & the company doesn't even care. I will not ever use them again.

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Computer Geek777
Grandview, US
Apr 28, 2012 8:01 am EDT

I agree with you and I know from my personal experience as a tech for Geeks On Site that they don't care about the customer. They overcharge for their services and don't pay the tech's enough especially since they are doing the work.

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10:33 pm EST
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Geeks On Site fraud

My computer was running slow & they said they would fix it or return my money. After they worked on it, it runs 3 or 4 times slower. When I complained, they said I was low on memory & it would cost me $80 more to fix it. When I asked for my money back, they refused & said they fixed my computer. I now have a much slower computer & am out $149.265c4

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ms right
St. Amand, US
Feb 05, 2013 5:36 pm EST
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They show up late IF they show up at all, and don't even know how to download Java...save your money and your sanity and AVOID the GEEKS.

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Ravana
gurgaon, US
Mar 03, 2011 1:18 pm EST

Hi,
Iam a microsoft certified technician. I can help you with the problem and get it fixed.
My Email address is Ravanathenerdsquad@att.net you can send your contact information and i can arrange a call to troubleshoot the issue. Services provided to you will be for free as an introductory offer.
Thanking you,
Martin
Ravana The Nerd Squad

ComplaintsBoard
K
9:46 am EDT
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Geeks On Site they do not explain pricing - watch out

After looking on line for a place to help us with computers, we chose Geeks on Site. We called and they wanted to try to fix our problem over the computer and said if they did not they would send a tech out. They asked us how many computers and what type and we told them we had (2) and they said it would be $150. We explained that both computers had the same problem - one was a brand new laptop and the other an older desk top and we could not connect to the internet during peak hours of the day. We had just moved to the area too so we really needed this fixed quickly (and had already spent $80 with McAfee who did not find anything and told us to do a reinstall which we did and it still did not work).

They ran all of the software and programs looking for viruses, etc. When they were done it looked like we were at the time working properly but it was not a peak hours so of course the next day we had the same problem as usual. We were going to call them back and then I was balancing our account I saw they charged us twice at $150 so we called and they said they would have to review it and never called back. In the meantime, I called AT&T come out and check the lines, which were fine. The AT&T guy said I can tell you have a bad modem (it was brand new) and that Best Buy was selling AT&T modems that were known to have overheating problems and were junk and they didn't even use them anymore. So since he was there, I bought another modem from him and had him install it and all worked perfectly (for another $150). Behold it worked absolutely perfectly after that.

When I called the Geeks again since they did never called me back and explained that we would have not paid them to do (2) computers at $150 each because one was brand new and that they didn't even fix the problem and said they would fix it. They just kept putting me on hold. I also told them we signed up for the monthly maintenance program and that if they wanted to keep our business, they would make this right.

After me complaining and explaining the best they would come up with is reducing the second computer down to $120 and then I told them to cancel our monthly service (they lost $24.95 x 2 computers per month so easily would have made up for the couple of hours they spent "fixing" a laptop that had nothing wrong with it, which they knew).

Obviously they don't care about customers and are sneaky on the pricing so watch out!

Learned lesson, next time using someone locally. After reading all the complaints on here, next time I will check first with complaint board.

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Computer Geek777
Grandview, US
Apr 28, 2012 8:17 am EDT

I agree and I know from experience that their tech support are not experienced technicians and what they do is just look in a knowledge base to figure out the problem, but all problems are not in knowledge bases. I am a former tech for Geeks On Site and I can tell you that they are a dishonest company and that they operate under another name too. What they charge the customer is such an enormous amount, because it is only about the money and not customer satisfaction.
Here is the other company that they operate under:
Tech Support Services, Inc.
Phone: (800) 574-8961Fax: [protected]
Additional Phone Numbers
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
169 E. Flagler St., #1012, Miami, FL 33131 gotte@geeksonsiteusa.com
Additional Email Addresses
publicrelations@geeksonsiteusa.com
http://www.fixflash.com
Additional Web Addresses
http://www.1888360geek.com
http://www.geeksonsiteusa.com

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Verands
, US
Feb 15, 2011 5:25 pm EST

Incorrect, Geeks on site should have determined that it was a bad modem, the responsibility still lies with them to make a correct determination. They were just trying to find someway to charge you for their service even though it was not within their realm of influence to fix it so. Geeks on sight is in the wrong.

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2:58 pm EDT
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Geeks On Site - scam fraud

I hired these people for 149 dollars to remotely fix my computer for viruses. I immediately noticed I could hear Spanish speaking people in the background and asked where they were located, they said Miami. They royaly screwed my computer up beyond repair and later charged my credit card anyway. I have reported them to the BBB and they have not replied. I...

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10:04 am EDT
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Geeks On Site charges

They sent someone out, sorta got us up and running, but, signed us up for monthly charges...didn't tell us.Had them out again for the same problem, 1hour and 15min.later the bill was $115.00 found out about the monthly charges, have asked for a refund of 7 months of monthly charges...which by the way should have covered this visit and then some. DON'T USE THESE PEOPLE. Oh by the way still didn't fix anything, had to go out and buy a new computer !
THEY ARE A RIP OFF!

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Computer Geek777
Grandview, US
Apr 28, 2012 7:49 am EDT

Yes, I absolutely agree and I am speaking as a former tech for Geeks On Site.

ComplaintsBoard
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7:54 am EDT
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Geeks On Site scam

A month ago I was having difficulty with my computer. I called Geeks On Site to remotely fix my computer. After several hundred dollars, and an entire day of working remotely on my computer, they said that they would need to send a tech out to look at my computer. When there was an additional charge for this tech to come out I said no, and asked them to restore my computer to how it was before they started working on it. They did not, and my computer was in much worse shape after they got done with it.

About a month later I was looking at my bank account, and there was a new charge on my bank statement from Geeks On Site. The first three times I called Geeks On Site to clarify this new charge they hung up on me. The fourth time they put me into a holding queue for 1/2 an hour. The fifth time I got someone on the line who said that the person who handles these sorts of things was not in the office, and I'd have to call back.

This company is a scam. Stay away from them at all cost.

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HoboBrand
Whitehouse, US
Aug 23, 2021 7:21 pm EDT

These people are scammers. DO NOT DO BUSINESS WITH THEM!

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Dylan8
Boise, US
Apr 02, 2014 6:44 pm EDT
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"Geeks On Site" scam "Geeksonsite.com" scam "George Otte" Scam "Geeksonsite" South American scam

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5:47 am EST
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Geeks On Site computer non repair

I called geeks on site to repair my laptop computer on the 22nd of October. $300 and a new hard drive later as of November 12th I still do not have a working computer. I have not even been able to get a supervisor to return my calls and will never use this service again.
Mike H

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greenriverkate
Auburn, US
Mar 02, 2013 11:38 am EST
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I, too called them as I thought my computer had crashed. They assured me they could fix it but had to purchase 3 hours of service up front! It took the guy all day, we had to take him down to buy a new hard drive and the problems continued. He couldn't seem to get a download right, says he saved my pix and music (no he deleted all music). I had to call em back two days later, slow, not working, stalling freezing! They claimed they fixed it by computer...NOT! Called again, same problem, NOT fixed again. Called again and they wanted more money, for the problems their tech created on my computer! I tried to call the state attorney general office, but geeks on site do not have an address so they can deal with a complaint. Filed with the BBB but never heard back from them. Am now trying to find a reputable person to fix it and seem stumped. My computer isn't that old as we bought it a couple years ago! I always run Norton but it didn't protect me! Please, do yourself a favor and don't deal with these double talking liars. They can't fix a computer or even download right!

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Computer Geek777
Grandview, US
Apr 28, 2012 6:49 am EDT

I was a tech for Geeks On Site and found out that they don't know what they're doing. On the first job that they sent me on, they told the customer that they could remote into her computer even though she was on dial-up. I know that they have an HR person name Megan that is rude, crude, and obnoxious. She was telling me that I didn't know what I was doing when I fixed a customer's computer. So, I would recommend anyone to not use Geeks On Site ever again.

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DavidBer
Washington DC, US
Nov 13, 2009 6:20 pm EST

I got one of their techs from the Baltimore area and the guy was smart- he knew what he was doing and he was very professional. I researched the company online- and read a lot of stuff- but it almost seems too ridiculous. I have talked with customer reps and they seemed fine. My tech did his job. I also spoke to a woman in the billing department and she was helpful and pleasant. Whatever these blogs say, the proof for me was in the treatment I received from this company. They were good. I can't believe this company would be doing so well, if they were so blatantly bad.

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10:47 am EDT
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Geeks On Site - service

On Tuesday my laptop computer crashed and I thought I made the correct choice to call GEEKS. I was told that someone would get back to me to schedule a in-home repair. Tuesday evening at 9:31 p.m. a call come in from Miami, FL telling me that a tech would be at my house Wednesday between 10 & 2. After 4 p.m. my husband called and complained that no one...

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