Complaint Rating:

after reading the other complaints (which i should have read before i paid for geek squad service), i am amazed that their customer service is so horrible. my computer was taking forever to start up & shut down and the first person who came here appeared to have helped me. then i went to put my compact card reader in the usb port (a day later), and nothing happened. i called geek squad to find out what happened and they said i would need another appt (4 hour window) but there were none available for about 5 days. last wednesday, i sat home from 4pm until 7:30 pm when a dispatcher (not even the person who was supposed to come here) said he was running late and that i would have to reschedule because he doesn't work after 8pm, but there no appts again for another 5 days. i went to best buy (where i had paid $189 for the service) and they said there's nothing they could do. i finally had someone here today (yes, on a beautiful saturday afternoon) and after an hour or so, he said he couldn't fix the problem...all i needed was for a program to be reenabled. bottom line, i cancelled the charge on my cc, had a friend come over and restore it back to an earlier date...why didn't the geek do that???
THEY SUCK!!!
just go to craigslist and find a computer techie who's in college (at least they could use the money.)