Complaint Rating:

Company information:
Geek Squad
Best Buy Bay Pakwy. Brooklyn, NY
Brooklyn, New York
United States
Phone: 718-265-6950

I took my computer to the Geek Squad at Best Buy hoping for a good experience. Truth is...it was awful! The "agents" have NO customer service skills, very little computer skills, could not tell me what they had actually done to my computer, could not tell me when it would be ready, and could not answer the most basic computer questions. I was told my computer would take five days to repair and now four weeks later I still do not have my computer back! The worst part, I was asked to pay upfront for "diagnostic and repair." Problem is, no repairs have actually been made, they are trying to charge me even more money (on top of the $215 I've already paid) and they did not actually repair anything. Geek Squad is awful. Do not take your computer repair to Geek Squad.