Rheem
reviews and complaints

Now this is the second time in a four year period the coil unit is being replaced and you will not pay for labor to replace it? That is totally unacceptable! Stand behind your product! Last year it was the compressor on the same unit and it wasn't under warranty because the sorry company that put it in didn't register it! Please pay the labor charge on the coil so I can give you a good report!

Tankless water softener installed in March 2012. Gas control valve went out. Called Rheem and was told the warranty expired 4 months ago. David in the escalated tech dept was extremely rude and admitted they rarely go out but they are not at all flexible with warranty issues. Our plumber told us the gas control valve should not fail after five years. Will never buy a Rheem product again..

Unit installed as new unit June 2014. First repair in Aug 2014 to replace Freon from unknown leak. Next repair for a defective fill valve on 9/8/2015 finally another repair this year on 1/6/16 and 1/18/2016 to repair a defective service valve.. The actual body of the valve had cracked. While the labor was covered or reduced the cost of Freon replacement has almost equaled half of the units purchase price. Contacted Rheem via web site but as expected no reply to date.

got Rheem Natural Gas Furnace installed by a licenced plumber.Tried contacting Rheem for 95% Furnace rebate in Sep 2012 and onwards but no way to contact them but e mail.No clear response for rebate etc.I always trusted Rheen Quality but no customer services

Just bought a Marathon Water Heater (GE product) and found out it was defective after having it professionally installed. Had to have it uninstalled and reinstalled after the drain valve was replaced and could not wait for Rheem to figure things out about what was needed. My basement was flooding! I am out several hundred dollars in repair costs as a result. Returning it was not an option because it would have cost me more money to do that! Rheem warranty team says they will only pay for the part. What a crock. Considering filing a small claims lawsuit about GE in Wisconsin. Wonder if that would get their attention.

I have bought air conditioning system from them. After two months it started to sound strange and the speed became lower... I called to them as i had a guarantee. They sent me a master and he repaired the system. It happened in the same way some 10 times and now I am so angry that I want to kill them!

Had a Rheem GT-199DVN-2 tankless installed in a new home construction. After 20 months the circuit board went out. Rheem admits to bad boards from their supplier. This was an $1800 water heater with installation. Parts are warrantied for three years but labor to install parts is on the consumer after one year. This work is $100 an hour. The repair did not last two hours after the technician left. Over the next 30 days we had to pay for installation of 2 boards, a gas valve, and the controller, all while having no hot water. We were eventually reimbursed for all but $200 of the repair costs. The repairs lasted until November (3 1/2 months) and it started to fail again. I finally yanked the piece of junk off the wall and installed a tank type heater. I wrote a letter to the CEO of Rheem and quoted him their own quality policy. I've had no reply. If you are thinking of buying a Rheem water heater, save yourself a lot of grief. Rheem uses cheap foreign parts and does not stand behind their products.

Rheem Technical Service told us we needed new thermostat (still under warranty), and that parts would be shipped overnight even though Memorial Day weekend; and we were told we could install it easily ourselves, and that technicians were available by phone to guide us through the installation. Not the case.

We received the parts 7 days later despite numerous calls and promises.

We could not install it easily ourselves--in fact written material cautioned NOT to attempt replacement--needed a qualified service specialist. Even our experienced plumber refused to tackle the replacement! Oh yes, there was no technician available by phone on weekends or nights.

When I asked Rheem technician how I could possibly replace the device myself when a certified plumber refused the job and asked the tech to 'walk me through' the repair--he hung up on me. (Yes I was terse and sarcastic in tone, but I was polite and not belligerent!)

We were told by Rheem that the labor cost would be between $60-$100 and was not covered under warranty; however only service specialist in Capital District, New York said cost is $175.

I hope the repair goes smoothly this morning. I'll let you know if it doesn't.

We installed a rheem central airconditioning unit for 6500 dollars. A coil is leaking and the company has dragged its foot since may. The airconditionerinstaller has to come by every few days to add refrigeration so we have cool air.Company says the new coil will be delivered but for now they can't stop the assembly line to get a new coil for this particular unit. Bad strategy we will never recommend a Rheem. Marinus Plooy

I have a similar problem (as Collin) with my Rheem Model 21VR75N 75 gallon Water Heater. In my case the water heater (WH) leaked towards the back of the unit so I didn't see that the leak soaked into the house/garage. I bought my house new and the builder put the water heater on a wood/sheetrock platform. I'm 8 months out of warranty but it appears the unit was leaking for quite a while. I appear to have corrosian at the top causing leaking. I replaced the nipples connecting to the WH but the leak continues. I built a house and have done a lot of plumbing so when I say I properly prepared the threads before screwing the new nipples in, I really did it correctly. I almost think something else is leaking.

Beacause I reported after the warranty expired, Rheem will not cover. They had their insurance company contact me becasue the water damage has caused the platform to deteriorate, the WH now leans against the wall, and this new contact allowed more water to soak into a new section of the wall/house/garage. I won't be making a caim though becuase the Rheem insurance company insists I have to pay (about $1, 000) a Forensic Engineer to prove there is a defect. I'm calling a lawyer first, but it will cost about $1, 000 to repair the damage so why should I pay $1, 000 for an engineer, then fight with the insurance Co just to get the repair money?

Sorry to be politically incorrect here, but Big Business can do this to the little guy because (in general) the Republicans have spent the past 8 years passing law to protect business at the expense of the consumer. It's time to change that!

rheem hot water heater, 3 months old.

main burner lightes o'k, but flame then turns yellowish and folds back into the center of the burner. The vents are clear, the exaust

is clear (3 inch on a 40 gal.) and plenty of fresh air. This did this right after the install.

Dennis

I PURCHASED THIS UNIT FROM COMPACT APPLIANCE, IT WAS DEFECTIVE IMMEDIATELY UPON INSTALLATION. THEY REFUSE RETURN AND THE MANUFACTURER WILL NOT HONOR WARRANTY OR TAKE UNIT BACK EITHER I SUGGEST TO STAY AWAY FROM BOTH

The pilot on my eight yr old Rheem water heater continues to go out. I have notified my home protection plan several times and thus had several different plumbing companies check it out...to no avail. The thurmal couple has been replaced twice, the pilot orfice 'cleaned out' twice, and at other times it's just been lit and off they go...I've never been advised to replace the hot water heater.
It's been suggested that I don't have enough ventilation in the attic by some plumbers...others say there IS enough ventilation and that it's just too hot.
NOW, it's been suggested that I leave the attic door open (down) for ventilation...and I'm complying.
I'm afraid that the stinkin' thing might blow up! What do I do?
It's not right to have to do this make-shift requirement. If the pilot light's not working...what else is not working?!
Help...please!

A thoroughly disreputable company. Warranty is worthless. If your Rheem water heater has a 6 year warranty and fails after 3.5 years (as ours did), you may find them using all kinds of questionable tactics to escape responsibility.

On three separate calls to three agents they insisted our heater was 7 years old. They had clearly been trained to say this, the patter was so automatic. When challenged with their own web-site’s data, which stated (correctly) that the heater was still under warranty, they did not know what to say and hung up! The house had been built only 3.5 years earlier! And indeed, the heater’s body was date-stamped 3.5 years ago. What was going on here? Either Rheem was lying, or the plumber or the plumber’s merchant had supplied old product, falsely relabelled. Of course the plumber and his merchant denied that. Finally after a lot of photos, heated phone calls, and intervention by the plumber’s merchant in escalating to Rheem management, we discovered the procedure for making a claim.

Rheem’s claims are handled by a third party agency, ESIS Risk Management. We supplied photos of the leaking rusty tank and the flooding in the cellar and adjacent room that it had caused. ESIS are apparently tarred with the same dirty brush as Rheem. Despite the overwhelming evidence, ESIS' Susan Fritts insisted there was no proof of defect and that a report was required from a ‘forensic plumber.’ Oh yeah, like we had sabotaged our own heater and voluntarily lived without hot water for two weeks? The forensic exam could cost $1000 and would not be reimbursed even if Rheem were found to be at fault! Outrageous! That’s more than the cost of a new heater! ESIS and Rheem had created an impossible obstacle.

So we were stuck with buying a new heater. Now these things are built like tanks (ha!). They should not fail after 3. 5 years, sitting untouched in a basement. It makes you wonder if Rheem is supplying old refurbs that are falsely relabelled with a new manufacturing date. And then wriggling like crazy to escape any liability. CAVEAT EMPTOR!

We purchased a GE labeled hot water heater from HomeDepot.

Over a 30 day period, we had 10 days of hot water. GE sent a plumber out 3xs to replace parts several times.

GE told me it was electrical. I hired an electrician who spoke with GE and said it was a bad hot water heater and the electric was working fine.

HomeDepot said to return the hot water heater within 30 days for a refund.

My husband and I bought a Kenmore and had it installed, which has been working flawlessly. We brought back the GE hot water heater to HomeDepot and got a refund.

GE and Rheem refuse to reimburse me for the electrician or the installation. They still will not admit that it was a bad hot water heater.