Complaint Rating:

Company information:
GE Online Services
PO BOX 960061
Orlando, Florida
United States
Phone: 877-317-5544
www.gemoney.com/personal/salesfinancelogin1.html

We bought a washer, dryer and refrigerator from a local retailer that used GE for their financing. 48 months, 0% interest. We signed up.

First warning: They overcharged us $1000. Fixed it.
Second warning: Our 24-month 0% interest suddenly became 12-months. Fixed it.
Third Warning: A sudden $206.35 finance charge and a doubling of the minimum payment. Thought we fixed it.

---Was told that our payment was more then the minimum, and that the credit of the finance charges would fix the account.
Fourth warning: The charges were removed, but now there is a late-fee because we didn't pay the minimum payment, despite our payment AND the credit AND the person stating that our account had been cleared.

Fifth warning: After being disconnected because they "couldn't help me" the next supervisor said my account was clean and everything eas taken care of. Minimum payment was $221. Payment they all ready received was $122, and she said my minimum payment was now $99 and the $120 took care of it.

Except the site and their phone service both say I still owe $99 ($221 - $122 = $99).

I'm paying an extra $100 this month to clear it up. I'm closing this account ASAP.