Complaint Rating:

Company information:
GE Money Bank
El Paso, Texas
United States
www.gemoney.com

STAY AS FAR AWAY FROM THIS COMPANY AS POSSIBLE!!! They will LIE to you, verbally abuse you, and take you for EVERYTHING you have!!! Yes, I am speaking from personal experience.

I was granted a loan through my dentist's office to cover the cost of some major oral surgery that my insurance didn't cover. For years I prayed for the opportunity to have this work done, and now I regret doing so more than I've ever regretted anything in my life! This company is brutally, thoroughly, and repeatedly RAPING me financially, and there is seemingly not a single thing I can do about it! I was instructed by my dentist's office to produce a voided check to set up the auto debit, which I did, and was informed that the payments would begin being deducted from my checking account 30-32 days after the check was processed. The check was processed 3/26/08, making my regular payment date (or so I THOUGHT) around the 26th of the month- perfect- I could swing that no problem.

I'm a single mom on disability, so it was imperative that the payment date be scheduled according to when I have money in my checking account. My dentists office went above and beyond to set that up for me, and were told by GEMB that doing that wasn't an issue.

Well, the payments are NOT being withdrawn the 3rd week of the month- they're being taken out the FIRST week of the month- usually the same day my rent comes out! This has resulted in my checking account not only being over drawn every month for the last 4 months, but also racking up $35 overdraft fees EVERY FIVE DAYS until I'm able to deposit money in my account. Since May 6, 2008, I've paid $312.00 toward the loan, and $263.00 in overdraft fees and $28 to put a stop payment on the auto-debit preventing them from taking anymore payments. They screwed me so bad this month, my rent that's due TODAY is not going to get paid, and this may well result in my being evicted from my apartment in short order!! These parasites are literally going to cost me everything.

I have called them numerous times, and been told a different story every single time. Most told me I have no say in when the payments are taken out, and there's no way to change the date, one told me I could if I fill out a form- which she mailed to me, and it makes absolutely NO mention about changing dates- it only asks for your billing information (My luck, if I'd filled it out and mailed it back, they'd be taking payments TWICE a month!) My dentists office called them last week on my behalf, to be told "sure we can change the payment date, all she has to do is call us." This after I'd spent literally ALL MORNING on the phone fighting with them to do so, and being told I couldn't. As I said, I put a stop payment on the auto debit preventing them from withdrawing anything else from my account... when I informed the horrible deceitful woman I spoke with I'd done so, she told me "That wont stop us from taking the money. Theres NOTHING you can do to stop those payments from coming out. We WILL take the money out, not only will we take it, but I'll make sure you're hit with returned check fees AND late fees in addition!" Like so many others who've posted here, when I asked to speak with her super, I was told there isn't anyone else I could speak with- she was it. Another woman I spoke with actually told me- verbatim- "your payment is scheduled to come out BEFORE THE DUE DATE." When I repeated that statement back to her, she immediately transferred me to the woman who threatened to not only take the money anyway, but slap me with additional fees.

I've read several of the posts from other infuriated consumers who've dealt with this company, and can honestly say I am scared- REALLY SCARED.. there's no doubt in my mind this is going to get MUCH MUCH worse!! I was absolutely miserable before having all this work done- more miserable than anyone can imagine-- but now I wish I'd just left well enough alone and dealt with my misery... it was far less crushing than what I'm going through now. I have no idea how I'll ever get out from under this mess! These people NEED to be put OUT OF BUSINESS immediately, if not SOONER!! The question is-- where to start?? Do we have ANY options?? ANY recourse against these people??

As I said-- STAY AWAY FROM THIS COMPANY-- do not under ANY circumstances do business with them, or any of their affiliates/aliases!!