Complaint Rating:

Company information:
7004
Crestwood, Kentucky
United States
Phone: 5022410337

1. If I mail in a payment it takes two weeks to process, (as told to me via phone by GE. So, if my dues date is June 15th and I mail in a payment today, (June 2nd), I could get hit with a late fee! In this case, the "statement date " is May 21. I received the bill on May 27. This only leaves a few days to respond.

2. I couldn't get in on line. Typing in the account # right off my statement was "invalid".

3. I used the automated phone service to make my payment. The minimum due AS STATED by the automated system was $200. 14 CENTS SHORT of the actual amount due of $200.14. This happened last month and for being short $o.26, I was charged a $39 late fee.

BTW: GE charges an additional $10 to pay by phone!

They set you up to fail.

L. Michael Gozia