Complaint Rating:

Company information:
GE money bank
Vancouver, Washington
United States

I have dealt with a lot of loans in my life and thought that MBNA was really a horrible company to work with. That was until I had surgery and used the in house financing that went through GE Money Bank. They were doing the "No interest for 1 year!" deal so I thought great! WRONG!
I signed up for the electronic funds transfer option so that I would not miss any payments or be late. I read the fine print and it stated that if you were either of these, they would start charging you interest plus late fees. No problems, until three months ago when for some reason they were "unable to access my account" and they were not getting paid. Nothing on my account changed, money was in the account. I talked to a supervisor who ADMITTED that it was on the company end and deleted the fees and put me back on good standing. Since then I get 5 phone calls a week or more telling me that my account is past due and I am being charged interest plus late fees. I even had one woman tell me that I was being charged late fees DAILY! I spoke to another supervisor who said that he saw I had been talked to and that I owed them late fees plus interest. I explained what had happened and asked him what the previous notes said in my file. He didn't know because he never looked at them. This was typical of ALL the people I had talked too. I would talk to one person in the morning about the issue and later that afternoon a different person would call me about the same issue. They were even calling me at work after I asked them not too. I had many associates hang up on me after I asked to speak to a supervisor. I finally just paid of the principal and closed the account. I told them to never contact me again. I will never go through GE Money Bank again and will urge everyone I know to stay clear of them.