Complaint Rating:

I always use my credit card statements as a reminder to pay my credit cards each month. GE Money bank switched to e mail statements which I did not ask for or want. My balances not only increased because I was not getting statements by mail to remind me, I was also charged a $20.00 fee each month for not paying my balance. I finally got a letter from them back in August stating that they rely on my prompt payments and that they had not received any. I called their customer service, and the rep told me they had switched to e mail statements. I said I did not want them and told her other companies send e mail statements but also send me statements each month to remind me. I told her to start sending me statements by mail, plus copies of the statements I had not received for my records. It is now September 23. No statements have been received to date. My next payment will be due October 9, and rest assured I will be cancelling the credit card as soon as my entire balance is paid in full. My GE Money Bank card is my PayPal buyer credit card. I will never use this card again through ebay or PayPal. I wonder how many other people have had similar problems. GE Money Bank customer service is obviously worthless. Non-friendly and obviously working for the company to increase their revenues anyway they can. How can a company like this continue to operate this way and get by with it? There are good credit card companies out there, and this is not one of them. I do not recommend them and empathize with others who have been taken for a costly ride.