Complaint Rating:

GE Money Bank carried my "same as cash" balance from a home improvement project. Since I didn't pay the full balance, I incurred significant interest charges but made payments on the account at 15%. I missed ONE payment (traveling) and they boosted my interest rate to 26.99%. I found other financing (at 8 percent) and made arrangements to send them a big check to cover almost the entire balance. Now they've tried to take TWO electronic payments which have been rejected as I don't have that kind of cash lying around.

When I tried to talk to the GE Money Bank customer service people, I got a succession of barely English speaking customer service associates who told me that because the amount was so large, it would "take some time to investigate." What's to investigate? They erroneously tried to take a double payment from my account and should not do it again.

I think this is the worst financial organization I have ever dealt with in 35 years of banking. They are so unorganized and don't know what they're doing.