Complaint Rating:

Company information:
CARE CREDIT/GEMB
448 MArshall Way
Alameda, California
United States
Phone: (510) 814 1903

It is tricky how these credit service providers are doing business, Please keep in mind that they are NOT going to help the clients. It is not in their interest...PERIOD!. Here is my case:

First I called GE Money Bank Customer Service to request to have one of the accounts (World Market) that I have more than six months with $0 balance CLOSED and TO BE REMOVE from their records, because that was THE ONLY ONE that will show up in the screen of my computer after I have signed in, strange enough, the one I want to pay and it is still active does not some up...I still find that page showing up as my first and only account with GE Money Bank.

Second, I wanted to avoid late feeds in my other account with CARE CREDIT/GEMB, therefore I sign up for an automatic payment, to be paid the 1st of every month. Well, they STOP sending me the statements in paper to my address and this morning when I talked to the customer service employee she told me they are sending them, that this is my problem, then I asked to speak to the manager and she told me that they stop sending the statement in paper after I signed in for automatic payments!!!.

I have been charge for more than six months 29.99% for late fees because my payment was not paid on time (1 day late) but how was I able to know if I could not see it?

Now I will have to pay $2.553.66 with a 29.99%... This is the industry is making the most profit during this hard economy...and they are doing it in a very wrong way. I hope one dya it will come back to them...In my case I CAN"T WAIT TO BE FREE OF CREDIT CARDS DEBTS!...or nay type of credit...better living simple than a slave.