GE CAPITAL BANK reviews and complaints

when I went to make my March payment It showed I was past due $90. I made a payment on 02/01/2013 for $100 which was intended to be for the February payment. I contacted customer service on 03/04/2013 and she said she would return the $25 late fee and explained to me that I made the payment to early and should wait at least a week before making a payment. She told me that the $100 was included in January's billing cycle and that it looked like I made two payments in January...$97 on 01/03 and $100 on 02/01. I'm concerned because this will now show up on my credit reports as a 30 day late payment. We are in the process of applying for a mortgage and this will bring down my score. I was unaware of how your system works but its a mistake I will not make again. I like to pay my bills on time and usually do so with the first paycheck I get every month which happened to fall on 02/01/2013. Please correct this issue by showing that the Feb payment was made and report it correctly to the 3 credit bureaus

I purchased furniture from Ashley Home Furniture on a promotional credit account with GE Capital Bank. I am supposed to be able
to view my monthly statements online using a user name and password. This online website has been unavailable for several days and I am unable to see my balance or print out my statement. I have been calling their customer service phone number but have gotten only recordings telling me "your call is important, please continue holding for the next available representative" and I have held on for hours. No representative comes to the telephone. My payment is due by April 7th and I cannot get anyone to help me obtain my statement. I feel this is an illegal ploy by GE Capital to force customers to use the "Payment by Phone" feature and I do not like to punch in my personal bank information on a phone not knowing who may have access to it. This is a ripoff of the consumer and I will continue to fight this huge conglomerate and their strongarm tactics.