Complaint Rating:

Company information:
GE Appliances
United States
ge.com

In December 2007, I remodeled my kitchen using all GE Monogram appliances. Within weeks, it was clear that the refrigerator/freezer (Model ZFSB25DTG) was not keeping temperature, would not make ice, was incredibly loud, and the freezer compartment had expanded to the point that the shelves no longer fit.

I made several calls to their service department. One technician would show up, be very rude, and order parts for the next guy; who would then show up late (sometimes not at all--until I made myriad appointments) and then say the first guy ordered them wrong.

This has gone on now for 4-1/2 months, 23 phone calls, 7 service calls, and I haven't had one thing fixed.