We built a new home about 2 years ago, and installed stainless steel GE appliances We thought they had exceptional quality and service and was confident in our choice. We were wrong.
Within 4 months after installation, the number 9 on the black control panel of our built in oven bubbled up. A technician came out and looked at it, ordered the black control panel, and returned to install it. Repeat that same experience 4 times, (8 visits)always the 9 bubbling up. With only a year warranty, and it continuing to happen, GE did extend our warranty six more months, which ran out 12/5/2010, and it has happened again, of course, but with it not being repaired now, the number 4 above it it now bubbling up.
When calling the service department and at times being very frustrated because I wanted a “permanent fix” to this problem, a couple options were suggested by the assistant on the phone. There was a recall on the almond and white build-in ovens, I could have a white or almond control panel installed on my stainless steel appliance. Live with it, it doesn’t affect the operation of the unit. When the warranty runs out, I will just pay for the replacement panel my self, or the best one, “ You can always buy a new oven.”
Yes, I realize it doesn’t affect the operation of the appliance, however the look is not attractive, and the few times I use the 9, it feels as if it will crack if I push it. A couple of the service technicians thought it may have to do with the latch inside the oven since the 9 is directly above that and I think one even replace a part, however, it is bubbled again. The 9 is not a commonly used number in baking, and we have never used the self cleaning option.
After much frustration, and the same problem being fixed four times in 18 month, I took the extreme action of writing to Jeffrey Immelt, CEO of GE. I received no response (no surprise) from him or any of his people.