PayPal
reviews and complaints

I sold some items on eBay, but wasn't paid. But, they still charged me fees for them. I contacted them to dispute the amount they claimed I owed, but they just ignored my emails or sent me 'canned' responses. They then managed to debit my checking account without my permission, even though I'd told them there was not enough funds in that account, I was disputing the amount owed and DID NOT give them permission to withdraw the funds. It clearly states on my ebay account there is NO automatic payment nor backup payments. (States that in TWO places...) In addition, they only had a CC on file. Inquiries as to how they even got my checking account information went unanswered. Until a 'chat' session a few days ago, where the guy admitted they got the information from PAYPAL. I asked him a few questions directly and he would not answer, then closed the chat session before I could save the conversation. Fortunately for me, I had written down the number and was able to talk another ebay chat rep into emailing me the session. (Of course, she first told me that once it was closed, it was only available for THEM to view, that I had no access.)

So far, not only have they attempted to debit my account 3 times, costing me $29. each time in NSF fees from my bank, but they've also been adding their own fees to the tune of $15 each time! (Not to mention the checks I had out that were returned, costing me $29.00 each...) Attempts to close my PAYPAL account have failed. It states, "Your account has limited access and you are unable to close the account." !

I finally filed a complaint with the BBB and got a notice they contacted eBay on July 9, 2010. But as of July 30, I've not heard from either.

They debited my checking account for over $215 last week (despite my complaints to the bank, the bank actually paid them!). But, get this, they state they haven't received the payment and added another $15.

DOES ANYONE KNOW HOW TO RESOLVE THIS? This has been a horrible nightmare! I can't even close my checking account, because it is in the negative now because of them (but, wait, they say they didn't get paid...).

HELP!

Below is a message from PayPal:

"Since your PayPal account has a positive balance, all funds will be held
for a period of 180 days. PayPal will restrict the use of the funds in
your PayPal account to minimize the loss on any unresolved buyer
complaints, chargebacks, or bank returns."

"PayPal reserves the right to close any account reported to be involved
in possible high-risk behavior. Therefore, you will not be permitted to
utilize the PayPal service for your online payment needs in the future,
and this decision may not be appealed."

Although the above decision is unacceptable, PayPal has power to do whatever they want to do.

I just attempted once again to make an online PayPal Plus Credit Card payment and I got the same error message after waiting 1 hour like Customer Service said to do. Seems to me that PayPal Plus/ GE Money Bank has SCAM going by blocking an online payment forcing you to mail in a late payment so they can charge an outrageous late fee or persuade an automated phone payment thus again charging a fee for the payment. The past year I have recieved my statement 7 days before the due date. Hasn't the laws changed now making it that Creditors send out your statements early enough so you have time to remmit a payment. PayPal Plus is the only creditor I have that sends my statement so late that I have to get in the mail the same day as recieved. Now they play games with their web site blocking access to the account so that a payment can't be made. They ought to have one Hell of a Class Action Lawsuit brought against them.

This services is treating.

Please don't join this program, your credit card info will be exposed and deducted instantly.

PayPal Inc., a subsidiary of eBay, has restricted my account and withheld funds sent to me from a buyer since October 26, 2008. They claimed that my account had "high risks" activities. I still have no idea what is high risk about selling an item I no longer need at a lower price. I already spent an entire week consistently contacting PayPal representatives, responding to their many email requests for seemingly a non stop amount of confirmations and requirements for even more documentations. I agree with the fact that they attempt to protect the interest of buyers from frauds and scams. I totally agree with that. But in my case, it's absolutely outrageous. After spending money making out-of-state fax trying to fulfill their requirements of multiple documentations (most of them being very personal), nothing good has happened.

Actually, they manage to lose my fax after all that(I have a transmission log from Staples to prove that I've sent it to them). I then had to upload my files again to them with great difficulties. I constantly called in over the past week to find out what's happening, what do they need, and how I can be a active member in solving this problem as painlessly as possible. Yet, I felt like I was kicked around and played by them. They still refuse to un-restrict my account and release the fund as of today. I've spent money on things that even my buyer did not request such as mail delivery confirmation just so that I can provide one to PayPal as they requested.

What insanity? Making things worse, after they received confirmation that the buyer already received his item, they still would not let go off my account and release the funds that I deserve. I've been waiting patiently, responding to every one of their requests promptly, and working with them closely. I even went as far as putting out funds from my own pocket in order to solve the issue. Yet here I am, sitting in front of my computer once again being asked by them to prove my address once more.

I honestly sent in all the proof that I possibly could. I've tried my best to be proactive in this situation. And I've taken steps that cost me which I'm definitely not going to be reimbursed for in order to help. PayPal already charged me service fee for using them to accept the payment from my buyer. How dare they held my fund, and restrict my account after they've gotten their fees? If there are "high risks" activities as they claimed on my account, they shouldn't have touched any of the money at all to begin with no? How can they simply take my money first, then tell me that my account is a possible danger to others? Their actions in taking care of this issue is obscene, and extremely irresponsible. I feel like I'm in a maze hearing voices that misguide me time and time again, asking for more and more, and I'm unable to get out.

I've lost money in order to prove my innocent to them while I consistently get brushed off by their staff with their different requests and little actions. More information is requested, more stress on my part trying to tailor to their every need, and funds are still held. I don't know what else can be done. It's sad that I look as if I'm begging them for help. It makes it worse that they simply sit there and push me around. I'm not even sure about getting the funds back anymore, because PayPal has let me down time and time again. But at least I want the justice. I've lost more than I've gained in this situation, and I just want a fair response. I've already filed complaints with the Better Business Bureau, the Federal Trade Commission, as well as several other public consumer protection sources. I'm young, but at the very least, I can spot injustice when it's right in front of my eyes.

I have an odd feeling that my complaints might fall upon deaf ears when I've filed my complaints with the major agencies. But something has to be done towards the mal treatment and injustice PayPal put forth towards the consumers.

Be careful of Pay Pal. I was given a second chance opprotunity on Ebay. I e-mailed the seller and he sent me a paypal bill. I paid it including a $50 fee for shipping including insurance. The product came and was very poorly packaged and broken several spots. I contacted USPS and they said that it appears the seller did not take out insurance. I contacted paypal and they said they only protect purchases through e-mial, but mine did not qualify. They said they do not guarantee the quality of the product, shipping method, packaging and the list goes on. So if at all possible I would recommend to always use a credit card rather than paypal. Paypal offers no protection.

I usually pay my bill online and depening on how many days are in the month my payment is due on the 4th or 5th or sooner or later depending... I logged into my account tonight (the 3rd) only to see that it is due tomorrow (the 4th). In any "normal" circumstance this is perfectly fine. I am trying to make my payment before it is even due! However, PayPal Buyer Credit scams people by having a feature online that when you try to pay your bill online you must select a posting date that is at least 2 days from the current day but within 30 days. So in other words, I would have to post my payment date on the 5th instead of the 4th becuase today is the 3rd... If you go 1 day late with them they charge you a $30 late fee. So I called a rep because I did not want that to happen especially when I am trying to pay them BEFORE my account is due. The woman refused to help me and told me I could pay over the phone and have them charge me an additional $15 to post it tomorrow. I told her no I was not going to pay them an extra $15 for me to make a phone payment. She then went into detail on why my due dates fluctuate. I don't seem to have this problem with any of my other credit card companies. I told her that I was only going to make my minimium payment (when I ALWAYS pay more) and then I would be paying it off and would NEVER do business with them again. I also told her I was not going to pay that $30 late fee because I am not late. My account is due on the 4th and today is the 3rd. I asked why they even had that feature on the website that makes you post your payment 2 days out. She couldn't give me an answer. I told her its apparently just a way for your company to scam people out of their money. I also let them know in an email that I would be posting a review on the poor lack of customer service... Thankfully I only owe them $275.

DO NOT DO BUSINESS WITH PAYPAL BUYER CREDIT OR YOU WILL GET SCREWED OVER!

paypal permet au client de bloquer un paiement si le service n'est pas rendu.
Cette option est inutilisable dans le cas des services. EN effet si l'achat n'est pas un objet mais un service alors paypal paie le fournisseur sans aucune question. J'ai eu un problème avec un fourniseur et j'ai proposé l'accès à ma messagerie hotmail pour qu'il puissent, même sans controler le service rendu, vérifier que le fournisseur ne repond pas. Quand j'ai bloquer le paiement j'ai subitement un contact avec le fournisseur qui ne promet de reprendre le service si je débloque le paiement. Paypal n'a rien vérifié et paye...

ne pas utiliser paypal pour les services non matériel!

pay pal plus added a card to my acct, that i never activated and placed it ahead of my visa card, then it would not pay for items ordered . i canceled the pay pal plus card which i never activated, but it still shows up first on my acct and i can't find any way to get it off. when i call, i get transfered back and fourth to diff places and so far no one has been able to help me. the only way i can use my visa card with pay pal is to call a representative, and they can put it through. i doubt they will ever read this either.

PayPal took money out of my Bank account without any authorization.

Paypal told me that they had to verify me, stating that they would have to make 2 small deposits into my Bank account and that I had to give them my Bank account information. As soon as I did instead of making these 2 small deposits, they took money out.

Trying to reach PayPal, forget it, even email doesn't work. It looks like they are a crooked outfit!

David Robertson

Paypal stole my money! Awarded scriptlance.com my $200.00 for programming services never provided.

Just because this was considered to be "intangible goods", so that means any company can steal from you and so will paypal!

Do not use paypal they are theives, and liars and just take your money!

I have filed this under Ebay Scams because i believe ebay is behind all this. So i have not used paypal or ebay for over a year. I need some cash so i sell some items and they are bid and paid for my the winners. Then my money if frozen. Paypal says it is because of poor ratings/feedback, however i have %100 positive feedback, never a bad one... ever! Then they say it is a high risk item. Then three more items get on hold. The items have been delivered and still it is on "hold". I believe that due to Ebay and paypals monopoly they are hold my cash and making interest on it at my expense. This is not their money to touch. I have done nothing wrong. When you and ask to speak to a manager they either say no or put you on hold for 45min! then disconnect you. If i ever get my (now over $500) cash back i will never go to that site again. I know others have experienced it and i would sure like to start a law suit. It is the principle that gets me... its not their money to hold for trumped up reasons.

I know the #1 thing that we all know about e-Bay purchasing is to be careful about who you buy from, so I admit I should have known better.

I purchased Microsoft Office 2007 from a seller on e-Bay for around $90.00 who only had 10 feedback. Yep...I shoulda known. Anyway, I purchased it and paid for it immediately. I then get an email from e-Bay telling me that the item was removed, not to pay for it. Ooops, too late! So I immediately called Paypal and let them know. I was told that since e-Bay sent me a warning email, Paypal would refund my money, but I should wait to see if the seller ships the item because they have had no complaints with this seller on his Paypal account (like I was dumb enough to believe that). That was the 1st of May. Oh, the seller also immediately canceled his email address also. The listing said it was in the US and then come to find out was really in China.

About a week to two weeks later, I receive the item. It was plastic wrapped, looked good, so I had my sigh of relief and went on to install the product. It wouldn't install. Really? Am I surprised at this...uh, no. I noticed that the disks were different than my other Office 2007 disks, so I got to looking and found that the disks had sticker labels, not hologram labels embedded into the disk. So I contacted Microsoft and verified with them that the program was fake. I had to give them all of the information for the guy. I scanned all of the images of the disks, the shipping label, the customs label, gave his email address, home address, everything. I recieved an email back from MS that said...yes, it's fake.

I then proceeded to contact e-Bay and when I told them that the gu was selling fraudulent software and mentioned him canceling his email account, I was then told by an e-Bay CS rep..."no, we canceled his account, he did not." I inquired as to why. His response "He had too many complaints of fraudulent software." WHAT? TOO FRIGGIN MANY? HOW MANY IS TOO MANY? OMG...I'm livid at this point. I called Paypal and informed them about all of this and they told me to file a complaint. This was the 15th of May. So I filed.

The seller responded and told me to send the software back. So Paypal said send it back. Really? I just told you that this guy is selling fraudulent software and you want me to send it back so that he can screw someone else? Did I hear you correctly? Yep, to get my money back, I had to send it back. So I did. Spent $13.00 to ship this back to China (where it wasn't supposed to be from) Priority International. And I waited...

Paypal canceled the claim because the item wasn't received. So I appealed. They canceled again because the package couldnt be tracked. I didn't know Priority International couldn't be tracked until now. So I called and they told me to fax all of my info to them. So I faxed 20 pages of PROOF that the software was FAKE along with my shipping receipt. They canceled the claim again. Okay, so now I am pissed. So I called yesterday and was told that they really don't care if it was fake or not, the seller has to receive the package back to refund my money. E-bay also informed me that there was nothing they could (would) do.

So, in short...both e-Bay and Paypal don't care what someone is selling as long as they get their fees. They have no morals and no ethics, and I was told yesterday that it doesn't even matter how long you have been a good customer, they just can't refund money out of the sellers account even if they know that this seller is commiting FRAUD!

I am now looking for another avenue of e-Bay payment because I cannot do business with people that support these kinds of sellers.

Just beware of buying from e-Bay and do NOT use Paypal unless you can afford to lose your money.

This will be all over the internet before I am completely satisfied.

wesaveyou$ eBay seller sold me a product, on 5/28/09 with several obvious defects, other than those listed in auction.

I left negative feedback to which he was allowed to reply with misinformation he knew was irrelevant to my complaint. I have no option, on eBay, to make this clear. I am an eBay buyer and seller with 100% positive feedback and until this matter have never left a negative feedback.

Though wesaveyou$ has 170 negative feedback, in the last 12 months eBay gives him a feedback score of 98.6%! This misleads others who might consider buying from this seller.

After 3 weeks with no response from him about this matter I filed a claim with PayPal, who guaranteed this auction and immediately escalated it to a claim per Pay Pal’s rules on 6/22/09. PayPal did not acknowledge the claim until today, when I filed it for a second time!

In short, I am left unsatisfied by the actions/inactions of wesaveyou$ or eBay/PayPal (PayPal is owned by eBay). In a simple matter of clearly defective merchandise I have been unable to receive any kind of satisfaction; or even direct contact (I did receive a couple of unresponsive auto-responses) from any of the other parties involved.

I rec'd an application and did not want it, went into the website to delete it and for some unknown reason, the next time I purchased something on EBay, it went directly to PayPal Buyer Credit Card. I've had nothing but problems trying to pay my bills with them. I've sent in my payment a week before my deadline and the next time I get a billing notice, it show's that, I was late in my payment and they had charged me a delinquent fee of $20.00! These guys reminds me of the "Loan Sharks" back in the days, but only legally.
My honest opinion is, don't apply for their credit card. Besides, who operates a banking company that, don't have an email address to complain too! You need to literally, write a hand written letter to these people who only have a P.O. Box.
If you do decide to call the phone number, you will be talking to someone in India, with a heavy accent, who knows the English language as a 2 or 3 language. "GOOD LUCK!"
I WAS SO DISAPPOINTED IN THIS TYPE OF SERVICE FROM "PAYPAL BUYER CREDIT". EBAY IS SUCH A WONDERFUL TOOL, AND IT'S UNFORTUNATE, THAT THEY HAVE SUCH A POOR AND NOT EVEN A MEDIOCRE CREDIT CARD SERVICE.

I recieved an email the other day saying this: Thank you for using your PayPal Debit Card for your payment of $29.99 USD to WMV*MATCH.COM [protected] TX.

I have never used this company and this charge is fraudulant and theft. I have reported it on Paypal, to the "site" Match.com and to the Internet Crime Complaint Center online. I have seen several people with this same complaint and I am curious when something is going to be done about this.

--- On Tue, 9/6/09, [protected]@nationales.es wrote:

From: [protected]@nationales.es
Subject: PAYPAL EUROPEAN DRAWS
To:
Date: Tuesday, 9 June, 2009, 5:32 PM

PAYPAL EUROPEAN DRAWS

Attn User!

This is to notify you that this e-mail address was entered during the
Paypal European selection Draws and has won the sum of € 450, 550.
For claim please contact the below company for immediate process of your
claim; Remember to quote these numbers below for verification by the
company. REF: PP-21180-ES and BATCH: PP-245-44 you should include Your
Name, Address, Sex, Age, Occupation, Nationality, Phone Number
Company: LIBERTY SEGUROS S.A
Email:[protected]@comerciales.es or [protected]@luckymail.com
Mr. Domingo Cortes (Claim Director)
TEL: +[protected]
Fax: +[protected]

Best regards,
Dr.Maria Jose Muyor
Paypal Europe Coordinator

i bought a pandora necklace 79.99 from haveabead and it's defective. pandora keeps their prices up. i wondered how he can sell lower. in teeny tiny letters his auction states he's not an authorized pandora dealer. when i think about it, the items that do not meet pandora's standards have to go somewhere. maybe it was something someone returned to the store. he's a power seller. i'm not buying like that again.

i bid on 6.99 pandora from hong kong on ebay. is that not a red flag? they advertise it as authentic and of course it can't be. 6 minutes left on the auction, i bid. i was notified i was the 1st bidder. couple seconds later i get an email i've been outbid. then i get a notice the auction ended and i was outbid. then i get a 2nd chance offer as the winning bidder cannot buy the item for some stupid reason that i can't remember. that's a setup and ebay allows that. it's an ebayer from hong kong.

i'm a seller also. i hadn't sold anything for 6 months and i got online and sold a pin and peepal put a hold on my money. i found out my money was held when i took the pin to the post office and my peepal card was declined. they said when i get feedback from the buyer, they will release my funds. it was because i hadn't had any feedback on ebay for awhile. if you're not selling anything, that should come as no surprise. a lot of people don't leave feedback. they say if the buyer doesn't leave feedback, they will release in 21 days. he left feedback. sure came as a surprise to me. i have 100% pos feedback.

i think they should be dumping these crooked hong kong pandora auctions and not harrassing honest sellers.

a lot of the electronics is refurbished so you don't know what you are getting. a lot of the designer bags are fakes.

i think you have to be really leary about people selling new.

ebay does not monitor that. power sellers make ebay a lot of money.

ebay is not the safest place to buy either.

buyers can be liars too.