Gazelle
reviews and complaints

Sent them an iPad in excellent condition after they offered me 122.00.

Got a counteroffer of $65.00 because of numerous scratches on the screen and the screen wouldn’t light up.

After reading other complaints on this site and others, I decided to take the counteroffer knowing I wouldn’t win this dispute.

Order SHP682390 iPhone 8.64 Michael Dindia [protected] [protected]@yahoo.com.

I ordered a iPhone on 01/26/2022 and paid $26 extra for express delivery.

On 01/28 I saw online at gazelle it would be delivered on that day. I was in my front living room with my front door open riding my stationary bike at 12:15pm when I get gone riding my bike at 12:45pm I went into my bedroom and checked online for an update and it said package delivered. I went outside to check everywhere and nothing was delivered. I called gazelle and they checked and said it was delivered. They emailed my some paperwork to fill out, and I had to get a police report sending back with the paperwork. I also contacted fedex and they never got back with me but I put in a complaint on their phone line. Now it's 2/5/22 and they told me I have to wait till the 10th of Feb, I also emailed back the paperwork and police report to them. I paid $26 extra dollars on top of the $200 I paid for the phone, why can't they do something for me. They can track the phone to see where it is. Why did I pay $26 for this kind of delivery?

This company is a scam artist, they send out stolen/Blacklisted phones and then except you to still pay for it. Unacceptable! One of items were delivered to the wrong house and someone signed for it, and now I'm out of 2 phone and still have to pay them. [censored]! The second item was blacklisted as I found out when I went to go get it activated and put it one my plan! Outrageous! Be Careful with this company, They will scam you out of your money and Will not refund you or help in anyway!

The website allowed for a combination of the sale price for an iphone 11, plus my verified veteran's 10% discount; however, Gazelle twice took 1 day to cancel the order, neglected to email regarding the cancellation, and listed the transaction as FRAUD. Their advertised veteran discount is a sham in practice because they will reject your order. The result is a false goodwill to the public regarding veteran support when in fact the company provides sub-par order support.

The time sensitive aspect of the sale and the lack of timely order support led to a case where, rather than a cost savings for veterans, the inventory was sold and remaining offers were lower quality and/or higher costs.

Unfortunately, I trusted Gazelle and sent them my iMac, which was in great condition and they promised to pay $135.00. Of course, once they got it they said that it had a defective graphics board. This is just a bold face lie. So they said that they would take the machine to recycle it or send it back. Of course, I don't want the hassle of taking it back.

I see know that this is their business strategy. Take the computer, say it is defective, then offer nothing for it knowing that it is not having it returned. Of course, this is simple fraud, but they are getting away with it as it is part of their business model. I fell for it.

I am silly. Because I always give shots to people and companies I try to trust.
This one is not exclusion.
I bought an iPhone 7 and it arrived being inactivated. I thought that maybe it was a mistake from their side and shipped it back at my expense (and warned them before). They sent the same phone with the same problem. I returned it again.
Don't know what I was thinking. Maybe I had time for doing it, maybe something else. But the problems had repeated again.
Of course, I will not ship it for the fourth time. I just don't know what to do and where and who can activate my iPhone for free (the company promised to do it). Terrible situation and horrible treatment. Inattentive and unprofessional people.

Same problem like many other people have.
I purchased a phone from them and picked the express delivery, which meant 2-3 days. I received my order only 8 days later. But the saddest part is that my phone was a little damaged. I could probably spend money on fixing it at the repair center, but why would I?
I was advised to send the phone to them and promised to refund. I did what they wanted and paid for the shipping as well. But it's been 2 weeks and still I am waiting.
Don't order from them, if you don't want to be out of money.

I sent my phone into Gazelle and received a check for $80.00. A week later my bank notifies me that the check bounced (insufficient funds) and I was charged a $12.00 bank charge fee. Gazelle has yet to contact me regarding this issue. They should know that they did not fund the check and that a customer was shafted. I recently email customer support - when I tried to call never got through.

I wanted to sell them my iPhone 5 and they said that they'll give me $250 for it since it was brand new and never used.
So it seemed like a great deal and I sent them my phone.
Later they contacted me and said that they'll give me only $50 because my iPhone was damaged. When I sent it there were no damages and I've sent it with the most trusted and save delivery service!
I told them that I don't need the money and asked them to return my iPhone and they just stopped replying! They still have my phone and they never even paid me!
Scammers! Don't deal with Gazelle!

I wanted to sell my iPad and found www.gazelle.com and it seemed like a great deal. So I sent them my iPad and it was in perfect condition, I used it only for few months and it was kept in a good case. When they received it they said that I'll be getting $100 for my device and I was really happy. Few days later another message came and they said that there were scratches on the screen and dropped the price to $10! There were absolutely no signs of wear and definitely no scratches, like I said it was almost brand new! Ridiculous people!

First of all I received only 2 items instead of 5 from two separate orders. 3 cell phones were missing and the other two were not functional. According to description on their website those supposed to be grade fully functional cell phones. When I contacted the company asking for a replacement Gazelle told they are out of stock and those were the last phones they had. I asked about the other three, and Gazelle told they had only two, so only two phones were shipped. Therefore I'm requesting a full refund of my money in order to solve this matter! I waited almost a month for my items to be delivered and phones are not even what I was expecting. This was terrible experience with Gazelle. I really hope that this problem will be solved.

The worst gadget buyback program I've ever had to deal with. It has been three weeks since I sent my phone, and more than 2 weeks since they marked it received and opened for inspection and yet I haven't received any further notifications nor a payment for the iPhone 4s I sent in. I honestly don't see what the holdup is considering that I had already marked it as broken and the amount of money quoted is paltry in comparison to a similar phone in good condition. I've sent other phones to other buyback programs such as BuyMyTronics and BuyBackWorld and they handled my transaction and sent my payment within a week or so. They also kept me updated every step of the way. Not only has Gazelle not answered the multiple questions & concerns I've sent to their site, but they also haven't notified me about my order in the last 2 weeks. This is honestly the worst buyback company I've had to deal with and I will not hesitate to make my feelings about them known on every review site I can find until they either give me a payment for my phone or return it. Absolutely unprofessional!

The worst gadget buyback program I've ever had to deal with. It has been three weeks since I sent my phone, and more than 2 weeks since they marked it received and opened for inspection and yet I haven't received any further notifications nor a payment for the iPhone 4 I sent in. I honestly don't see what the holdup is considering that I had already marked it as broken and the amount of money quoted is paltry in comparison to a similar phone in good condition. I've sent other phones to other buyback programs such as BuyMyTronics and BuyBackWorld and they handled my transaction and sent my payment within a week or so. They also kept me updated every step of the way. Not only has Gazelle not answered the multiple questions & concerns I've sent to their site, but they also haven't notified me about my order in the last 2 weeks. This is honestly the worst buyback company I've had to deal with and I will not hesitate to make my feelings about them known on every review site I can find until they either give me a payment for my phone or return it. Absolutely unprofessional!

I sent a samsung galaxt S brand new still in the original box, all original parts I was offered $138 for it I sent the item and did not hear from them for two weeks. I then got on the site to chat with one of the operators and she claims I declined the offer, I never recieved a check or any e mail from the company all i got was the run sround. two weeks later by this time they have had my phone for atleast a month. I asked for my phone back and and all I got was an operator telling me jose will call me today, well no call from jose at all Gazelle is a scam do not send anything by mail you dont trust lokk it up seek legal advice like me I intend to shut this one down I have two lawyers waiting to get a piece of this scam artist.

This is a major ripoff ! . I sent two high dollar cameras to them, the cameras were signed for but Gazelle can't find them in the warehouse. Gazelle's response: "your trying to defraud us" "We're going to have your company investigated". Avoid Gazelle like the plague. They are a fraud. They provide the label then expect you to be 100% responsible for the weight etc. on the label. After my experience i found that there were hundreds of complaints about them paying less than quoted. My shipment was "absorbed" buy someone there. I was not offered a dime. In addition to my personal issue with them, they have no phone support and 10 day email response.

This is a major ripoff ! . I sent two high dollar cameras to them, the cameras were signed for but Gazelle can't find them in the warehouse. Gazelle's response: "your trying to defraud us" "We're going to have your company investigated". Avoid Gazelle like the plague. They are a fraud. They provide the label then expect you to be 100% responsible for the weight etc. on the label. After my experience i found that there were hundreds of complaints about them paying less than quoted. My shipment was "absorbed" buy someone there. I was not offered a dime. In addition to my personal issue with them, they have no phone support and 10 day email response. AVOID...

On 2 seperate occasions over a 6 month period I have been offered "high" price for slightly used smart phones.BUT upon Gazelle receiving these items, both times they lowered the price about 25% of what they originaly offered.
I would advise folks to be completely aware of this type of "BAQIT" and then low ball you.

This is a major ripoff ! . I sent two high dollar cameras to them, the cameras were signed for but Gazelle can't find them in the warehouse. Gazelle's response: "your trying to defraud us" avoid Gazelle like the plague. They are a fraud. They provide the label then expect you to be 100% responsible for the weight etc. on the label. After my experience i found that there were hundreds of complaints about them paying less than quoted but my shipment was "absorbed" buy someone there. i was not offered a dime. AVOID SELL ON AMAZON EBAY ETC.

I sent my 2 phones into Gazelle.com and when they arrived there the post office said they were closed and could not deliver and that I have to tell the post office to redeliver, But when I went to the post office site to tell them to do a redilvery there was no place for me to have it redilivered to a business just a home. I contacted twice bye email and both times they have ignored my email. My phones are in limbo. I have a sirius satelite radio I am supposed to send them too but I will not send it till I get a responce from Gazelle. I don't know what the hold up is and why they haven't answered my email. I gave them all the info and even the info for the post office. They need to get back to me right quick, I am getting pissed it has been over 3 weeks now.

This site is a big liar and BS. They advirtise on fronpage a cell phone for $50 r more, when I searched for different items they only give you $4 for a good condition or better. For example: 200GB external desktop Hard drive, they offered me $2, a godd like new condition lens only $4. The BS-ness is this is that they give you a list of accessories to click on, but your item might not have had those initially. Like the lens: didn't come with a case and hood, only a cap. If I would add those 2 accessories they would offer me $20, but they didn't come with the lens. So don't get fooled by them.They offer a better price for hot items like ipads and iphones, but there are other good items out there. You are better off selling them on ebay.