This is ridiculous. Below is what I am currently dealing with. I have been without my computer since 08/26/2008 and today is 10/06/2008.
To Whom It May Concern:
This entire situation has gotten way out of hand. I called the number below
and was told that my computer has been shipped to another service center
because the one that it was originally sent to has been shut down. I expect
to receive some type of renumeration for what I have had to go through.
I have had trouble with my product since the time I received it. I had to
call in one and ended up having to reinstall the system. Since the
reinstallation, I continued to have trouble. On August 26, 2008, I chatted
with an online technician who instructed me to send in my system. I did
exactly as I was instructed, and upon calling in to check on my Notebook, it
could not be located. It took about a week and a half before I received
notification that my product was even received by your service center. Then
after about another week I was told that my system needed a new hard drive
for which had been ordered. It took about another week and a half and then
I was told that a new hard drive was put in but it would not load windows
and it was sent off and that I pretty much just had to wait.
THEN, on Spetember 26, 2008 I received notification that the service was
complete and that my system had been shipped back to me as indicated in one
of the emails below. When I called the number in the email that I received
on October 2, 2008, I was told that my computer has been shipped somewhere
else. So I was lied to when I was told that the repair was complete.
Everytime I call to check on my system, there's always something else.
I thought that Gateway was a reputable company. This whole experience has
made me lose confidence. I need someone to get in contact with me
immediately, or not only am I going to consult my attorney, but I am going
to file a complaint with the Attorney General, the Better Business Bureau
and anyone else who can help me to resolve my issue. I have spent too much
time trying to chase down my computer. This was purchased for business
purposes and has hindered me greatly in my business. I expect to hear from
someone within your company ASAP.
Kevin Riley
Cell: 501-690-1696
Office: 501-223-2521
Home: 501-794-2848
----- Original Message -----
From: "Gateway" <email.gateway@gateway.com>
To: "Kevin Riley" <kevin.riley@century21.com>
Sent: Thursday, October 02, 2008 8:04 PM
Subject: RE: Service Shipment Confirmation # 2-2613065611
(KMM26463223V95784L0KM)
> ************************************************************************
> Hello Kevin,
>
> I apologize for the inconvenience this has caused. Unfortunately, I am
> unable to perform your callback request. I will need to direct you to
> contact our service dispatch team for further assistance and for them to
> address the repair issue. They can be reached at 877-487-1150. They
> are available from 8:00 am to 9:00 pm Monday - Friday (Central Standard
> time). Thank you for your cooperation. Again, my sincerest apologies.
>
> Please reply to this message if you require further assistance with this
> issue. If your reply is received while I am out of the office, to
> ensure a speedy resolution, your issue will be handled by one of my
> colleagues.
>
> Thank you.
>
> Rex
> Badge GWPC018
> Online Customer Support Team
> Gateway
>
> Information provided pursuant to Gateway's Terms of Sale and Limited
> Warranty Agreement. All brands and names are trademarks of their
> respective companies.
> ************************************************************************
>
>
>
> Original Message Follows:
> -------------------------
>
> We are having serious issues with my Notebook right now and I am getting
> extremely upset. I have been more than patient with this entire
> situation.
> I have been without my Notebook since 08/26/2008 and today is
> 10/02/2008. I
> need your company to make this situation right or I will have no choice
> but
> to consult my attorney. I need a phone call from someone within your
> company immediately to discuss this situation.
>
> Regards,
>
> Kevin Riley, Broker
> CENTURY 21 Daniel & Associates Realty, Inc.
>
> Office: 501.223.2521
> Cell: 501.690.1696
> Fax: 501.223.2138
> www.c21daniel.com
> www.century21.com
>
>
> -----Original Message-----
> From: Gateway [mailto:email.gateway@gateway.com]
> Sent: Monday, September 29, 2008 7:59 PM
> To: Kevin Riley
> Subject: Re: Service Shipment Confirmation # 2-2613065611
> (KMM26451226V36356L0KM)
>
> ************************************************************************
> Hello Kevin,
>
> Thank you for using Gateway's Online email support. In reference to
> your request, please allow 2 to 3 days for further updates about the
> tracking information about the tracking information. It is currently
> being transferred to another service facility. I hope this information
> information helps.
>
> Please reply to this message if you require further assistance with this
> issue. If your reply is received while I am out of the office, to
> ensure a speedy resolution, your issue will be handled by one of my
> colleagues.
>
> Thank you.
>
> Steve
> Badge GWPC003
> Online Customer Support Team
> Gateway
>
> Information provided pursuant to Gateway's Terms of Sale and Limited
> Warranty Agreement. All brands and names are trademarks of their
> respective companies.
> ************************************************************************
>
>
>
>
>
> Original Message Follows:
> -------------------------
>
> Please provide me with the tracking information.
>
> Thanks,
>
> Kevin Riley
>
>
> ----- Original Message -----
> From: "Gateway Customer Service" <services@gateway.com>
> To: <kevin.riley@century21.com>
> Sent: Friday, September 26, 2008 5:39 PM
> Subject: Service Shipment Confirmation # 2-2613065611
>
>
> We are pleased to inform you the following product has shipped from our
> service department: Product: Portable P170 Serial
> #:
> 1102142502 Shipping address: Account: 87161209 Riley, Kevin L
>
> 10303 Colonel Glenn Rd Ste 1B Little Rock, AR
> 72204-8146 USA If you have purchased Gateway Priority Access
> (http://www.support.gateway.com/support/gpa.asp), your product should
> arrive
> within the next business day. If you did not purchase this entitlement,
> you
> can expect your product to arrive within 2-3 business days. If you have
> not
> received your product within the expected time, please contact Customer
> Service to obtain tracking information by replying to this e-mail. Thank
> you
> for choosing Gateway! B) 2005 Gateway, Inc. All rights reserved. Gateway
>
> terms and conditions of sale apply. Gateway, Inc. is located at 7565
> Irvine
> Center Dr, Irvine, CA 92618-2930. Gateway's privacy policy can be found
> at
> www.gateway.com/about/legal/security.php. |
70 days ago by Robert B [
34 days ago by Robert B [