Menu
Gateway Buick GMC
Gateway Buick GMC Customer Service Phone, Email, Contacts

Gateway Buick GMC
reviews & complaints

www.gatewaybuickgmc.com
www.gatewaybuickgmc.com

Learn how the rating is calculated

2.0 4 Reviews

Gateway Buick GMC Complaints Summary

1 Resolved
3 Unresolved
Our verdict: When using services from Gateway Buick GMC with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
Verify
Is this your company? Claim it and get a lot of features. Read more
Get notifications about new complaints and reviews of Gateway Buick GMC. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Gateway Buick GMC reviews & complaints 4

Sort by:

Newest Gateway Buick GMC reviews & complaints

ComplaintsBoard
M
9:17 pm EDT

Gateway Buick GMC Service charges for work not completed

I brought in my car to have the radio unlocked. I was told it would be about 15 minutes and cost is $70. Well, 2 hours into the service call they gave me the car back and told me they were not able to unlock the radio. And they told me there are no guarantees and I would still need to pay the $70. Why didn't they tell me that when they gave me the quote? Or tell me when they checked me in that day? I questioned how they could charge me and not complete the work, and I was told by the Service Advisor (Joe Bewig) that they need to pay the repairman for his work. I pressed the issue and he told me to go pay the cashier to get my car back. This is a total rip off to quote a price to do work, and then "not" complete the work, and still charge me.

Read full review of Gateway Buick GMC
Update by Mark1955
Jun 04, 2016 9:19 pm EDT

I have had a similar experience a few years ago where they changed me $99 to tell me that the car was operation as designed. And the new car was still under warranty.

Hide full review
ComplaintsBoard
A
8:42 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Gateway Buick GMC Gateway Buick GMC - Fraud - Deceptive Trade Practice

Gateway Buick GMC fraud with inconceivable deceptive trade practices - I went to the dealership because my truck was stolen. My wife ended up trading her vehicle for a new GMC and I drove off in a used F350 with terms that a $10k check provided would be held through the following Tuesday or the vehicle returned with no further obligations. I was unable to cover the check and returned the vehicle as agreed only to be lectured that the contract executed was binding, threats that we could be deported, the truck my wife obtained seized, personal property levied and cost of repossession likely exceeding $10k was at risk along with criminal prosecution. After two hours of being interrogated and having my family threatened, new terms were provides and under distress I executed terms with a $650.00 monthly payment on the vehicle. I returning the vehicle to gateway only to have them drop it off at my house leaving the keys in my mailbox and many discussions with Ally Financial and Gateway appear to be at impasse, if anyone has experienced similar actions at Gateway GMC Buick, PLEASE let me know via email - ads.hernandez @ gmail.com or call me at 214.912.9441 – Alfredo Hernandez.

Read full review of Gateway Buick GMC and 3 comments
Update by Alfredo Hernandez
Nov 19, 2011 12:17 am EST

Vance, you don't get it... they knew the check was no good, held it as agreed & waited like vultures for his return. They gave his check back and used illegal deceptive trade practices to sell a truck... GET IT. Ally Financial "former GMAC" who we bailed out in the tune of $17b due to its sub-prime lending funded the transactions. Maybe you should purchase some of their stock. They are certainly one proud group and are admittedly focusing terms to the sub-prime market to move used cars. They never learn but why should they, it's not their money. http://finance.fortune.cnn.com/2011/03/31/bailed-out-ally-files-for-ipo

Hide full review
3 comments
Add a comment
A
A
American Consumer - just like you
Dallas, US
Nov 18, 2011 9:52 pm EST

This went one of two ways:
Ally Financial lending company was lied to by the Gateway Buick / GMC car salesman providing inaccurate and false proof of financial stability / income.
or
Ally Financial lending company was lied to by the Gateway Buick / GMC car salesman providing inaccurate and false proof of financial stability / income.

I'd be interested to see what info Ally was provided. Idiots and scammers through and through. Any judge would see right through this.
Hey Gateway, save yourselves early on. Recognize your overwhelming GREED and save yourselves time, money, and your integrity before this goes to court!

A
A
American Consumer - just like you
Dallas, US
Nov 18, 2011 9:42 pm EST

Hah! Typical. They should absolutely resolve this issue for their customer. Ridiculous. It's a wonder with all the bailouts the auto and banking industry recieve, they still haven't figured out not to lend to those not qualified. Fix it before the American People have to pay! FIX IT FOR YOUR CLIENT as well as for the rest of us!

R
R
RodgerR
Richardson, US
Nov 18, 2011 9:21 pm EST

The Texas Attorney Generals Office should take note.

ComplaintsBoard
A
8:04 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Gateway Buick GMC Gateway GMC Buick - Deceptive Trade Practices - Fraud

Gateway GMC Buick fraud with inconceivable deceptive trade practices - I went to the dealership because my truck was stolen. My wife ended up trading her vehicle for a new GMC and I drove off in a used F350 with terms that a $10k check provided would be held through the following Tuesday or the vehicle returned with no further obligations. I was unable to cover the check and returned the vehicle as agreed only to be lectured that the contract executed was binding, threats that we could be deported, the truck my wife obtained seized, personal property levied and cost of repossession likely exceeding $10k was at risk along with criminal prosecution. After two hours of being interrogated and having my family threatened, new terms were provides and under distress I executed terms with a $650.00 monthly payment on the vehicle. I returning the vehicle to gateway only to have them drop it off at my house leaving the keys in my mailbox and many discussions with Ally Financial and Gateway appear to be at impasse, if anyone has experienced similar actions at Gateway GMC Buick, PLEASE let me know via email - ads.hernandez @ gmail.com or call me at 214.912.9441 – Alfredo Hernandez.

Read full review of Gateway Buick GMC
Hide full review

Is Gateway Buick GMC legit?

Our verdict: Complaints Board's thorough examination reveals Gateway Buick GMC as a legitimate entity with notable strengths. Despite a 25% resolution rate on customer complaints, which invites a closer look, Gateway Buick GMC stands out for its commitment to quality and security. Clients considering Gateway Buick GMC should delve into its customer service record to gauge compatibility with their expectations.

Gateway Buick GMC earns 94% level of Trustworthiness

Perfect Trust Endorsement: Gateway Buick GMC achives 94% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

Gatewaybuickgmc.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Gatewaybuickgmc.com you are considering visiting, which is associated with Gateway Buick GMC, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

However ComplaintsBoard has detected that:

  • Gatewaybuickgmc.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The gatewaybuickgmc.com may offer a niche product or service that is only of interest to a smaller audience.
  • Gateway Buick GMC protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
ComplaintsBoard
J
12:38 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Gateway Buick GMC Vehicle Purchase

Buyer beware of this dealership. Not to impune the honor of the people that Malcolm L. and Jeanette R. dealt with, but my dealings with the salesperson, the service manager, and the GM left me disgusted and completely dissatisfied with the "customer service."

I bought a 2007 Mercury Montego from this dealership in May of this year. When test driving this vehicle, my wife and I noticed the car's air conditioning didn't get cold. However, once we jumped on the highway, the A/C system compressed and seemed to work better. We figured the car was hot from sitting in the sun and was just taking longer to cool off. Wrong.

Two weeks after I purchased it, I noticed the same things. The car's A/C would blow warm air at low speeds and when sitting in traffic---which never happens in Dallas, right? I took it to another dealership to get checked out. Turns out the A/C compressor and the schrader valves are shot.

The salesperson, the service manager, and the GM all refuse to accept responsiblity for an obvious pre-existing condition. In an attempt to be reasonable, I offered to purchase the replacement parts if they would just pick up the labor by repairing the car in their shop. Nothing doing. They refused to cooperate and work towards a mutually beneficial solution to the problem.

Do NOT visit this dealership. You may roll the dice and get a good car and an honest salesperson. But with thousands of dollars at risk on your purchase, is that a risk your willing to take? In hindsight, I wouldn't.

Read full review of Gateway Buick GMC and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
D
D
Dana Politte
, US
Apr 05, 2016 8:07 am EDT

I have a complaint # already of 8-[protected]

I have called twice and someone was supposed to call me back both times. No one did. This was originally filed 12/28/15. Then again on 03/11/16. PLEASE LET ME KNOW THE STATUS. This dealership is the pits!

My name is Glenda Politte
email: dana.politte@yahoo.com
cell [protected]

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Gateway Buick GMC customer service

Phone numbers

+1 (214) 342-7000 +1 (214) 342-7002 More phone numbers

Website

www.gatewaybuickgmc.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Gateway Buick GMC?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Gateway Buick GMC Customer Service. Initial Gateway Buick GMC complaints should be directed to their team directly. You can find contact details for Gateway Buick GMC above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Gateway Buick GMC. Discuss the issues you have had with Gateway Buick GMC and work with their customer service team to find a resolution.