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My vacuum broke on the 2nd use. when I asked for a replacement they said I had to pay $50 s&h & send the broken vac. back @my cost! The outsoursed costomer service rep. have no ahtority to resolve the problems & refuse to let you talk to the manager or some who is athorised to solve the problem! They refuse to give out the home office #, they lie & say they are on site in Cal. There is no listing for Garry Vacuum in Cal. The product sucks & after researchin online & finding numerous similar complaints. I called back & asked for a full refund. They refused! I do not trust this company or their product! I think it is a SCAM! DO NOT BUY FROM THEM! & if you or anyone you know has a similar complaint...Please register your complaint to the BBB of Southlnad ( Colton, Ca.) The BBB # is [protected] of find them online & register your complaint before anyone else gets ripped off!
The complaint has been investigated and resolved to the customer’s satisfaction.
Hello, I am sending back my third Garry vacuum and I want my money back. The fan is made of plastic and if it even picks up the slightist little object it will brake the fan in the vacuum. Please contact me ASAP about this matter.
Jennifer Jiroch
Hello,
If you would like to contact the Garry Vacuum customer service center, they can be reached at [protected]. Their hours are M-F 7:00am-4:00pm PST and Sat. 7:00am-3:00pm PST.
Thank you. Mary
Hi Jenny,
I am sorry to hear this! Please email me directly at marya@garryvac.com so I can assist you. Thank you, Mary
Hi Mary,
I work for the Garry Vacuum company. I am sorry that you had trouble dealing with customer service. I would like to assist you. Please email me at marya@garryvac.com. Thank you.