Complaint Rating:

I initially put up my complaint on complaints.com but after seeing so many of them against Gardner White on this website, I thought I would add to the list. I purchased a top of the line Beauty Rest Mattress. Within 5 days of purchasing we realized how bad the mattress is. There are bumps and indentations all over the mattress.

Initially we thought the mattress is built that way to provide more comfort, there must be a reason or technology associated for the bumps.

But we soon realized there is no reason whatsoever -we approached Gardner white ,warren,Mi with in a week's time (The place where we purchased the mattress around July2004) - to exchange the mattress as it was very uncomfortable to sleep on it .

We were told there are no exchange or returns for mattresses. We really felt very cheated.

With no choice available -we started sleeping on the same mattress thinking probably after a month we will get adjusted but after a month, I developed severe inflammation of the
hip joint (I have doctors consultation receipts to support this statement) and my wife started having similar backache problems - because of the unevenness of the bed.

Right now we are sleeping on the floor. We don't have any of the back problems anymore.

But is there any justice to this -every month I pay around 40$ to Gardner White towards the mattress and I will have to pay this till July 2007 and we get to sleep on the Floor. Can Gardner White or Beauty Rest People -Explain?

It is not only selling a product, customer satisfaction is also very important.

Sharath