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The good, the bad, and the ugly - discover what customers are saying about Gardeners Choice

Welcome to our customer reviews and complaints page for Gardeners Choice. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Gardeners Choice.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Gardeners Choice's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Gardeners Choice, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Gardeners Choice. Your feedback is an important part of our community and will help others make informed decisions.

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6:48 pm EDT
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Gardeners Choice Scammers!!

Last year, I had ordered a blueberry bush from "Gardener's Choice". I received this order without problems. HOWEVER, almost a year after this order was made I started to receive the American National Parks Coins and bills collection, from the National Motor Museum Mint.
I did NOT make this order, and went ahead to stop payment with my credit card company.
After investigating further, I had found out that Gardener's Choice, was actually a subsidiary of the National Motor Museum Mint.
Gardener's Choice went ahead and gave the National Motor Museum Mint my credit card information, and took the liberty of making an order and billing me for these coins and bills.
I had called the National Motor Museum Mint, and was informed by the representative that they have a recording of me making the order for the coins... (I'd really like to know how I made this order on the date they gave me, as I was sick and in the hospital on the provided date..) I requested to listen to the recording, and see any other proof they had that I actually made the order. (There is none, so I'd like to see what they call proof) I was told the only way to release the proof was through legal action.
I intend to take this legal action, and encourage anyone else who has been scammed by these dishonest and unethical companies to do the same.
Dont let them continue to get away with credit card fraud.

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8:14 am EDT
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Gardeners Choice Giant Tomato Tree

I have ordered the giant tomatoe tree twice...yes, twice and have yet to receive any plant at all. They continue to take money from my credit card, you cannot get in touch with customer service, they don't have any records of my order (not according to my order number. I will be getting in touch with the local news station to give Gardeners' Choice some much needed publicity. Calvin Sneed at News Channel 9 has been very helpful with matters such as these.

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William J raver
Owings Mills, US
Jun 11, 2008 1:56 pm EDT

I ordered 4 V30018 Giant Tomato Plants for 10.98. I only received 2. I also ordered 1 V13382 Tomato Potato for 6.98.
I also ordered 2 G20802 Topsy Turvy Planter. I wasn't charged for the planters, but can't they tell me they don't have them anymore.
I have been on the phone trying to get this squared away, but I get is a man telling me to stay by they are on the phone with other customers or a busy signal.
I want my 2 giant tomato plant now and I want my broken in half tomato potato replaced now.
I was also charged to much for shipping.
Customer # 4845722. Reference # 10501
My bill was 17.96 plus 8.95 for s/h Total 26.91.
I want my items or give me my credit that is due me.
Thanks Sandra Raver

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Terej
, US
May 22, 2011 4:00 pm EDT

This company swindles people and they are smooth. I ordered a 2 for one deal (4 trees for the price of 2) it was supposed to be $9.98. They billed me $109.- and when called them (same day as I ordered) they said to call back in a couple of days and they would adjust the order. I called back in a couple of days as advised and then they said they already shipped the order (20 trees!) I said, "but I don't want 20 trees, I only want 2" They said, well just send them right back to get a refund (not so simple).

Well, 2 weeks later folks, I still haven't received even 1 tree and they have taken my money 2 weeks ago. I am planning to have my bank do an investigation so that I can get my money back.

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laurice
, US
Aug 06, 2009 6:17 pm EDT

i purchased a weeping japanese maple tree in april. as soon as it was shipped to me (and when i was supposed t0) i planted it. to this day it is still in the same condition as it was 4-5 months ago. i have contacted the co. two different times .the first time the co asked me to send additional info which i did. i did not hear from them and i emailed again . that was in june and july. it is now august and i have had NO luck at all and they do not respond to my requests. is there something u can do to help?

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Alina231
, US
Sep 06, 2009 3:40 pm EDT

Company claims the order was placed by myself or my husband because it shipped to our address and our phone number was used. Gardeners Choice rep admitted no security questions are asked to veirfy that the person making the call is in fact the actual card holder. Perhaps Gardner's Choice has not heard of phone lines being accessed to make fraudulant credit card charges in addition to fraudulant calls. Neither my husband or I are gardners, we just mow the grass. If we wanted grass seed, fertilizer and the rest of the junk that was sent to us, we could drive less than 10 minutes to Lowe's, Home Depot or Wal Mart to purchase the same exact items for far less money and have them immediately. It doesn't make sense to order something in May that is supposed to arrive at the ideal time for planting (now Aug). It is over 90 degrees in Virginia at this time of year and no one is planting grass or adding fertilizer to their lawns. It is just too hot.

Customer Service is non existent. Both reps I spoke with were rude and abrupt. For me this is another indicator that there are so many complaints, the reps answer the phone prepared to do battle.

If you have a choice for gardening supplies, stay away from Gardner's Choice.

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RacG67
, US
May 12, 2010 9:28 am EDT

I am trying to reach them as if I have a new order to place. Still holding. If trying to get a rep. the line #2 is always busy. Frustrating, I just want the plants, don't like complaining. But I think I got ripped off here. I have emails them that are rejected and returned to me. I did put this on AMEX, so will be calling them to have them get me a refund. Beward using these people, could be a scam. I read other reports and did not head warning. But do get enticing emails from Gardener's Choice.

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barbara
Mystic, US
May 26, 2009 8:39 am EDT

I bought 2 tomatoe plants and the seeds are not in the dam pot. It is time to call the attorney general office and complain fraud through the mail put a complaint in to the us postal, better business bureau they don't do much I R S TO CHECK THEIR TAXES wehat a joke they have been getting away with this for along time any more Ideas thanks barbara

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William J raver
Owings Mills, US
Jun 11, 2008 2:04 pm EDT

I typed my e-mail wrong. This is for Gardeners Choice.
Sandra Raver
Thanks

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5:54 pm EDT
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Gardeners Choice Customer Service Number

For all of you that have had problems getting through, I have called this number [protected]. It is open till 10 pm eastern time. I have requested 2 refunds for "plants" that turned out to be seeded pods. In my definition, a plant already has established roots. I had placed an order for my dad and had the order number and everything and when I called to inquire about it, the woman told me that the order number I had doesn't match any they had. Mine was only 6 numbers and all of theirs begin with letters and are 7 numbers long. So, we'll see if his credit card gets billed for it. (my guess is it will). I haven't had any problems calling the number I provided above but I cannot get them to return an email to save my life. I WOULD NOT suggest buying from this company. I order A TON of stuff online and have never had anything this bad before. They false advertise all of their stuff. Do your research before you buy. I hope someone else reads this before they get scammed too!

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Farrel
, US
Aug 11, 2016 7:43 am EDT

I ordered some trees and plants from the Gardeners' Choice website (gardenerschoice.com). When the confirmation email had no useful information on delivery date, I tried the 'Check order status' link in the email.

However, I was unable, for two days, to sign in--no matter what combination of order number, name, email address, or zip code I used. So, I tried calling the (NON-toll-free) customer service number.

At that number, I tried the 'Check order status' option, and the call was cut off when I selected the 'Speak to a customer service representative' option.

When I called back and selected the 'Sales representative' option, the representative said she couldn't help, and said I had to check online or use the telephone 'Check order status' option.

I explained that I had tried both those options, and neither one worked. She said she couldn't help me, and hung up.

I don't know if Gardeners' Choice is a scam as indicated by an earlier reviewer or they've gone broke as a result of current economic conditions, but if you're thinking of ordering some nursery items, I'd strongly recommend you find another source. These people seem to have all the earmarks of a scam.

I need to start checking complaintsboard.com before doing any more business online.

Valerie
Valerie
, US
Aug 11, 2016 7:43 am EDT

I bought two tomato planters for a birthday present in the beginning of April. I waited for weeks, trying to call and email the company. I have never received any response and none of the phone numbers for customer service even lead anywhere. BEWARE...don't buy at Gardener's Choice. I don't need 100 words to say THIS IS A RIP OFF! I don't need 100 words to say THIS IS A RIP OFF! I don't need 100 words to say THIS IS A RIP OFF! I don't need 100 words to say THIS IS A RIP OFF! I don't need 100 words to say THIS IS A RIP OFF!

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Joan Hess
Dubuque, US
Aug 11, 2016 7:43 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Ordered from this company (tomato plants). They kept going on and on, more tomato plants, pepper plants, etc. etc. You needed to press 1 for 1 order or 2 for a double order. They kept going on and on and I kept pressing zero BUT my husband is in the background yelling "tell them we only want one!" and each time I get another 1. They told me to go on their web site to cancel the order. I tried, but it said order was not processed - I go on this a.m. and the order has been shipped. Charging my credit card for $65.85. They told me my bill would be $10-.00 +7.95 Postage & handling. But that was for just the order, you had to pay another 7.95 for the free plants they were shipping with this order. But it did not end there. They added another order for $30.00 + 9.95 for postage & handling on this - which I did not order. Do not order from this company. I am also in the process of reporting them to the Better Business Bureau in our state as well as calling my credit card to issue a "fraud" against their bill me. DONOT GET INVOLVED ON THE TV ADS.
I have been dealing with this for 2 days and I will not be done - I have to refuse shipment because it is already shipped.

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alfonso
Memphis, US
May 18, 2009 3:51 pm EDT

I ordered two tomatoe trees off the tv, I received the trees with no invoice but my credit card was double charged and my plants died.I've been trying to contact this company via phone, no one answered the phone. I will suggesst that no one ever order from this company.

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kathat223
Jupiter, US
May 14, 2009 4:06 pm EDT

I recently purchased some tomato plants from Gardeners Choice. It took over a month to get my order and when I opened the box containing the tomatoes they were all dried out and ultimately died. When I attempted to e-mail them my e-mails were returned. I then attempted to call them and was put through a long message system which ultimatelt ended in a busy signal. ( No message system) So save your time and money. Purchase your plants elsewhere.

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Marieta
,
May 17, 2007 12:00 am EDT

I ordered 6 Rainbow tomato plants on 02/17/07. On 04/11/11 after I sent 2 e-mails to customer service concerning my order I received 6 dead plants in the mail. I e-mailed them 3 times. Wrote a letter to them and requested a replacement or refund of my money. I haven't heard anything and it is 05-09-07. This company shouldn't be allowed to operate at all in any state.

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merle waldorf
Clio, US
May 17, 2009 3:25 pm EDT

I orderd six trees from this company did not recieve them . would like to know when we will be getting thim, or a refund.have less than two weeks to plant. merle waldorf email merlekw@comcast.net

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Ray Cedoz
Curtice, US
May 11, 2009 3:28 pm EDT

Overcharged $33.96 for plants not delivered. NO itemization on order to show any back order or ANYTHING TO SHOW MORE ITEMS COMING!

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Mrs. Laufer
,
May 15, 2008 7:55 pm EDT

Item was purchased via the web, listed as a Strawberry Tree. When they arrived they appeared to be in a dormant state, brown and dry. I was not the only person to buy one to try, and the others all got brown and dry trees Too!

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harold cox
,
May 14, 2007 12:00 am EDT

In Feb I ordered 4 tomato trees. Here it is May and no plants but my check has cleared. Their phone is always busy and they will NOT reply to e-mails.

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11:35 am EDT
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Gardeners Choice Unauthorized charges

I noticed a charge on my Discover Card 7/01/08 amount $33.85 from Gardners Choice Hartford, Mi. I'm NOT a gardner -called Discover and contested charge 7/6/08 they implemented a temporary credit pending investigation. On 7/18/08 I received a package from Gardners Choice and promptly called Discover Card to question their credit and investigation. I was instructed by their investigation section to return the package unopened with delivery confirmation. This I did on 7/24/08 AM. The reason for the delay was my family was on a week trip and didn't receive mail until 7/23/08. Cost to return box was $7.40 Zone 4 priority mail with delivery confirmation

My personal investigation on the internet leads me to believe this company regularly uses fradulent methods to extract money from unsuspecting citizens and their practice should be brought to an end. My choice was to pay for something I didn't order or pay to return it... without any other choice. Discover indicated the return must be made or they could not honor any credit to my account. So I loose in either case. Unfair!

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1:29 am EDT
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Gardeners Choice Poor service

What I'm pasting below is a copy of my complaint to the Better Business Bureau. It doesn't begin to outline everything, but it hits the main points. I would suggest that any of you who are having problems with this company (and there seem to be many) go to www.bbb.org and file your own complaint.

I did several orders from this company, 219139, 219233, 219238, and 219239. Calling them does no good. It's always busy. I have literally let it ring for hours by putting my phone on auto-busy redial. They have failed to respond to repeated e-mails. They billed my credit card right away rather than waiting for the product to ship, which I know is perfectly legal and I don't have a problem with that as long as I get the product and it's in good condition. Last Saturday, I sent another e-mail telling them that if I didn't hear back from them, I was going to have to decline the credit card charges. Today, I received a box with a few plants, most of them dead. Some aren't labelled so I don't even know what they are other than little pieces of dead stuff. The packing slip they sent with it showed the total of my first order, but even the itemization on the packing slip itself did not add up to that total of $72.79, so whatever invoicing program they're using obviously can't manage second-grade math. The total that should have been on the slip was $45.88. I have great respect for the BBB and always check out any company I'm ordering from for the first time. They are apparently accredited, and I'm completely baffled about that. I did a general search on the Internet after I received my dead plants, and there are THOUSANDS of complaints about this "company, " all from people with the same issues I've had. This isn't a life-altering event, but I consider it very serious. Two of those orders were for me, and I can deal with disappointment. Of the other two, one was for my Mom and one was for my Dad. They are elderly, and were so looking forward to the blueberry bushes and cherry hedges, etc., that I ordered for them. They had actually planned their planting for this year around what I ordered for them. Now I have to be ashamed and tell them the stuff likely isn't coming, and will likely be dead if it does. I've already posted messages in numerous gardening forums to see if anyone can help me find a reputable company with the "spectacular" merchandise Gardener's Choice has.

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3:03 am EDT
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Gardeners Choice It is a scam

I saw a commercial about these supposedly great tomato trees. Ordered the product and I was told I would get 6 tomato plants sent at the right time for planting in my area. Instead, I got 6 tiny peat pots that have a little dirt and a few seeds (some of which spilled in shipping.) A total rip off! Those are mighty expensive seeds.

I would return them but doubt that I would get my money back based on other comments I have since seen on the net. Also, since customer service is never available I am just hoping that the seeds eventually grow and glad it was only a $20 mistake.

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Trish
,
Jun 27, 2008 6:52 am EDT

I as well received only little pots of dirt and after a month not even a sprout of growth. I tried numberous times to contact them and finally went to my bank filled out a few papers and had the charges to my account reversed. All I had to do after is show I shipped the "defective" product back to them. I did all the dirt in a ziploc bag. I will never buy one thing from this company again.

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stealth
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Jun 15, 2008 7:50 am EDT

Sucker

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D Hunnemeyer
,
May 08, 2008 9:03 am EDT

I too am a victim of the Gardeners Choice scam. I ordered grass seed and it was not shipped untill after I sent a third email asking to cancel my order and contacted my credit card company. I too tried many times to get through to their "customer service". What a joke I did get a real person once and was told my order had been shipped but had no tracking #. The order did show up, but I refused it and had already disputed the charges. I have never had an answer to any of my many emails and no refund to date. It has been 3 months since my order. If you try to call the customer service line you get a busy signal, luckily the M/C will deal with them. If you refuse an item just make sure you get a slip from you mail carrier. My best advice is buyer beware!

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12:00 am EDT
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I ordered 12 tomato plants in May of 2006 from Gardeners Choice SPC, P.O. Box 8000, Hartford, MI 49057. After I received them, they were totally rotten plants and were worthless. I wrote to them for a refund (which by the way they said their product was 100% guaranteed or your money back) but to this date, July 12, 2006, I have not heard a word or received any money. How can I get my money back?

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