i finaly got to this coment today. depending when you ordered it, you may be processing cause it isnt released yet. i just ordered a game just yesterday that is processing and will be processing till oct 5th when the game comes out. if this was after it came out that means they are finding the product you asked for. REMEMBER: companies that send products via the web will not send out or pick up on sat/sun [while mail does get delivered on sat no packages will unless they come with the mail]. so the fact it was still processing means they have yet to chat with the designated company to ship with cause its a non work day.
i have never had issues with them. infact they rush deliver my stuff when i tell them i can wait 7 days for normal shipping.