Complaint Rating:

Well where to start. i suppose when you do online transactions you increase the risk of being stung 10fold. but doesnt mean you stand for it when u get stung.

i purchased an account of warcraftloot.com which is linked to gamepal and gamewar + numerous other companys they try to hide behind. this account was for $300. which all i had to do for them to take this money was fill out a very quick form. they told me 24 hours - 48 hours and then 72 hours. well no account after live chat seems to have closed down i sent numerous emails with standard replies i eventually got an email stating there is a mistake with my account and i have a coupon for $300. well im sorry but if one account i bought which is on at least 5 sites has problems why not everyother account, it seems youll be lucky to find an account not already bought or claimed back

just today i got through to live chat and after investigating the company tried many lies to get results and heres the convo

[Live Chat Team] Hello, this is Tony, how may I help you?
[Visitor] hi i purchased an account and have heard nothing at all, with no response to my emails
[Live Chat Team] When did you purchase the account?
[Visitor] friday night
[Live Chat Team] What is your order id?
[Visitor] 5 days ago
[Visitor] 120813
[Live Chat Team] One moment
[Visitor] thank you
[Live Chat Team] is this an account order or powerleveling?
[Visitor] its an account
[Visitor] its a 70 warlock?
[Live Chat Team] One moment.
[Visitor] ok
[Live Chat Team] Did you order from warcraftloot.net?
[Visitor] yes
[Live Chat Team] Please email accounts@accounts.warcraftloot.net with your order id in the subject line of the email and your full name, email address and payment receipt in the body and inform them of the delay.
[Visitor] i was told this earlier today ...
[Visitor] Please get back with us as we are open 24/7. If you are online now, go into chat,
ask the reps there to speak with Blake, and tell them to have them message me,
and Ill have them act as a middleman fixing this right now. If they refuse
(which they probably will as I am an operations manager and they work in the California office,
and I am in the Raleigh office), show them this so they know what this is about.
I work 6 days a week, 8 hours a day, so hopefully I can help you with this
[Live Chat Team] Where did you receive this?
[Visitor] i posted on rippof reports.com and he replied
[Visitor] i think your compnay is scamming me,
[Visitor] paypal bbb and small claims with be filed unless this can be resolved he told me you are 3rd party but if necessary you can investigate
[Live Chat Team] I have my supervisor looking into it. Please remain in chat.
[Visitor] ok thanks
[Live Chat Team] Okay Blake is not available at this time, my supervisor has asked please try back in a bit. We have marked the issue as a priority, and will have Blake contact you via email. So when you come back, please ask to speak with Blake and we will see if he is available.
[Live Chat Team] When did he respond to your post on the website?
[Visitor] yesterday. but your live chat has been down for past 5 days? why is this
[Live Chat Team] That's strange, I worked friday and saturday. Were you not able to log into the chat service?
[Visitor] no it said it was down, on all your sites. gamewar / gamepal oloot and warcraftloot. i hope you understand that if you are scammers i have access to alot of info and am investigatin this thoroughly
[Live Chat Team] Well I received several calls from all of the websites on Friday and Saturday so the Live Chat was not down. I'm not sure why you were receiving that message.
[Visitor] the live chat was working friday yes i purchased the account then it has been down since, i will also be saving this conversation an posting it to blake if nothing is done i will forward to
[Visitor] eric smith is in charge of complaints per b.b.b. website

his e-mail :smity@gamepal.com or fraud@gamepal.com
phone no: (919)981-0015

gamepal moved to this address

905 hayne street
raleigh, nc 27604
phone no. (616)617-2447
[Live Chat Team] That is fine.
[Visitor] now eric smith doesnt have good reputation and will lose a claim made from me please get blake to contact me urgently
[Live Chat Team] My supervisor has left him a message to contact you ASAP. For clarification what is your email address?
[Visitor] ********1985@hotmail.co.uk blake has had 12 hours already he will only get another 24 to make contact with me as its been now 5 days since you took my money
[Live Chat Team] We are third party and do not take the money for the accounts. I have a made note of the email address for him. is there anything else you needed this evening?
[Visitor] if you are not a scamming company why do u not hire more staff you obviously cannot keep up with demand, you still have my account for sale?
[Visitor] someone else will pay for that account and get nothing back ? its not good business sense to create more problems
[Live Chat Team] We are third party and do not sell the accounts. Nor do we hire staff.
[Live Chat Team] We are contracted out by the website to do nothing more than provide live chat.
[Visitor] eric smith is in charge of complaints per b.b.b. website

his e-mail :smity@gamepal.com or fraud@gamepal.com
phone no: (919)981-0015

gamepal moved to this address

905 hayne street
raleigh, nc 27604
phone no. (616)617-2447
[Visitor] sorry ^^
[Visitor] If you have a technical issue, please email us only as our chat support is only available to assist for sales and minor technical issues. Major technical support issues can take sometime, so please be as patient as possible, thank you
[Visitor] it does state you assist with sales issues
[Visitor] this is a sales issue
[Live Chat Team] There are certain limitations to our abilities as well.
[Visitor] yes you only have copy of FAQ and you copy/paste them
[Visitor] i would appreciate it if blake would contact me, we'll leave it there tony
[Live Chat Team] Also, my supervisor has informed me I must end this chat since you have mentioned legal action. We are unable to address legal issues from Live Chat. Have a nice evening

now u dont get a chance to respond but i feel my message was put across, i have a very strong suspicion that these live help staff are not 3rd party and are infact trained to respond in a dumn " i know nothing" kind of manner delaying the process.

couple of things ...

heard nothing back of course but also opened a dispute with paypal.

now for anyone out there with same problem they will try and state that if you end dispute they will resolve issue, DO NOT DO THIS. they are in the wrong and if you end dispute it cannot be re-opened. its another delaying tactic.

they should give you the product you paid for then that will end the dispute. !!

anyone from the above company reading this you can not tarnish your name anymore by seriously sorting my issue out and showing people you are legit. untill then ^^ this wont stop and will continue to post one of these weekly untill everyone searching your company name will come across these posts. and thats ontop of the legal paperwork ill bury your company in,