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1.3 36 Reviews

GameHouse Complaints Summary

0 Resolved
26 Unresolved
Our verdict: Engaging with GameHouse at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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GameHouse reviews & complaints 36

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4:15 pm EDT
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GameHouse Paid for Games

My Mom who died in 08 had been a customer since 2005. She bought a lot of games from Gamehouse. When she died I downloaded her games from there and have been enjoying them since she can't but used to so much! 2 of my favorite games will not download. I wrote and asked what I should do. 2 reps emailed back telling me to do the same thing. NOTHING! And I followed every direction. I wrote back and told them nothing worked. I suggested to please give me the game again. That was in Jan 2022. I've written 2 more times and nothing. I think I'm wasting time trying to play 2 games that my mom paid for.

Desired outcome: A new game or refund

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G
10:51 am EDT

GameHouse I can't access my account.

I have been a long time member of gamehouse, but now you don't access my login info. I have tried to change my log in info. with no luck. I am a paying member of gamehouse. How do I get my old account back and be able to acess my purchased games? I don't understand why my logins don't work anymore. But you are still taking out payments from my checking account.

Desired outcome: To be able to access my account and games I have already purshased.

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7:38 am EST

GameHouse Why did you stop taking my 9.99 out of my charge card each month.

I have been a game house customer for about 20 yrs. and all of a sudden you stop taking out the 9.99 an I would like to know why.

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S
6:16 pm EDT

GameHouse I bought Mary Le chef and I want my money back

I want my money back on Mary Lee chef and google refuse to give me back my money on the game I told them if I don't get my refund back I will personally contact. My lawyer on them do I have to do on u and your company

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12:22 pm EDT

GameHouse All games not working

Every game I go to it won't download or it starts jumping or freezes or won't play and I pay for each month and I can't even enjoy the games because you guys are having trouble and really good customer service not... You can't even call them or email them because they won't get back with you. They say oh ill fix it for you and they never do. Is that how you run a business you should help your customers out...

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12:01 am EST

GameHouse can't sign-in to my account (e-mail address not recognized, again!)

I have been trying to log-in to my gamehouse account unsuccessfully for the past 10 days. I'm told that an account with my e-mail address does not exist. I have been unable to e-mail their customer service department because their captcha doesn't recognize that i'm online and therefore will not send my contact request on to their customer service department because captcha can't verify that i'm not a robot. This same incident has occurred in the past, but I have always been able to contact them and eventually resolve the issue.

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3:44 pm EDT

GameHouse all games

I have sent numerous e-mails regarding not being able to log into GameHouse and have not received any response! I have been quite happy with GameHouse, until now. I cannot access prior games that I purchased, ones that I had on my desktop are not loading properly (I have a brand new computer!), and the ones that do load are running very slowly. When I try to reach your support page, I receive an error message stating that the page is unavailable. What is going on with you? I would like to purchase more games but I now believe you have shut down and not told anyone. This is unacceptable and if I do not receive a response within 48 hours, I will report GameHouse!

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9:24 am EST

GameHouse not able to sign into my gamehouse account and play my games

I have been a member of Gamehouse for many years but now my email address in the log in menu is not recognized. I'm unable to play any of the games I bought over the years and the reset password option will not work because the site does not recognize my email address. I have also sent multiple emails asking for help but not one of them has been answered. I have followed the instructions to uncheck the remember me box. signed out of the website and cleared all cookies and browsing information from my browser. I have called the only customer service number I could find and get a message that all the answers I need are available on their Gamehouse website. I am not able to determine if Gamehouse is still charging me for my membership. I had 4 game credits approximately 2-3 months ago. I would like to keep my membership, get my game credits and play the games I paid for.

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8:31 pm EDT
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GameHouse you been taking money off my card for 3 years and I would like you to stop[

acc deborah Sheftall old e-mail [protected]@yahoo.com have tryed calling the number thats on my bank statement [protected] on one pick up so i;am trying this way to ask you to stop . if this dose not get it done then my lawyer will step in you known the acc/ card number, i try going to my game acc but it say it can NOT BE FOUND
to me. but for 3 years ($9.99 ) you can take money from me but you can found my game acct nor my game that i payed for YOU CAN REACH MY AT MY NEW E-MAIL [protected]@comcast.net

any help you can give me will be very helpful
thank you
mrs.DeBorah L.Sheftall

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C
6:06 pm EST

GameHouse customer service poor and accusatory

I reported an issue on January 30th for a game I was trying to play: Delicious - Moms vs Dads, and the game was freezing on different days on Level One (the store). I reported this issue to Youda Games, the site from which I downloaded the game, and then remembering that Gamehouse's name is on the banner for the game, I contacted your support as well.

I received a very nice response from Youda with a couple of questions, and I shared the DxDiag they were looking for as well as the results of the tests I had run; tests that proved that the freezing issue ONLY occurred in Level One. If I was able to get past Level One (with repeated game restarts to accomplish this), I was able to play ALL other game levels with absolutely no issues.

The Gamehouse support person, Nico, on the other hand was okay to start with the DxDiag, and then I received a recommendation to upgrade my video driver which I cannot do because I do not have an Internet connection. The ticket finally degraded into accusations about my making "assumptions" and flat out insinuating I was lying when I was doing neither. I am an IT professional with over 30 years experience in software and software issues -- not in the gaming industry but in mainstream ERP and Saas applications / systems, I am well versed in system issues, both browser related and client server, as well as desktop and laptop concerns.

Nico said: "If you have downloaded the game to play, then your computer must have access to the Internet."

This demonstrates how inexperienced Nico is, as one statement does not support the other. It is very workable to download a game to a flash drive (when one does not have an Internet connection at home) and then take the flash drive home and install on the home desktop. I, myself, have used this method for several years as affordable and reliable Internet service is not available where I live.

Meanwhile, I received a pleasant, complimentary email back from Youda Games support, thanking me for my testing efforts (something I have done professionally for years), letting me know that my information was helpful, that there was an update scheduled to be released, and promising to send me a link when it is available.

As I also informed Nico that I am not the only person complaining about the freezing issues in this game; that several sites I have visited have a very low rating of this game with the primary reason being program freezes and people not being able to get past Level One.

Nico's final response to me was that since I didn't download or install the game from your site, never mind that your company name is all over it, he wasn't able to provide me any further assistance.

Not really surprising, I suppose given the accusations that were challenged as being unsupportable and completely false. However, I am truly surprised at the lack of professionalism by this company.

As a test, I installed this same game, same downloaded file, onto my laptop, which is a 64-bit machine with the same version of Windows 7 and ALL updated drivers.

Would it surprise you to learn that this game STILL FREEZES in the same places as on my desktop, despite having up-to-date drivers?

Given my extensive IT technical support experience, it does not surprise me at all.

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6:39 am EST
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GameHouse game not working

Yesterday the 6th Feburary in Australia. I purchased the game Delicious Emily's Mom versus Dads. I keep getting a message saying "loadLibrary failed with error 1114: A dynamic link library (DLL) initialization routine failed." Research on this error has not been good, what I have found, they talk about a virsus. I hope this is not the case, as I do like playing games that wildtanget have and would hate to have to stop. Please advise how to get the game I have paid for working.
Thank you.

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11:40 am EDT
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GameHouse gamehouse - delicious emily's miracle of life game

I purchased a game about a month ago and it hasn't worked from day 1! I have been purchasing this game series for years and this is the first time I have been told that I may not be able to play or own this game! I had to download a bunch of stuff and they said if it still won't work, then I won't be able to play it because it's not compatible with my PC!

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M
4:10 am EDT

GameHouse Stay away from Gamehouse!

I have paid for a game and purchased it from this website Gamehouse. Game did not work and I wasn't able to open it. Contacted Gamehouse customer service and they said that was a bug and that they were already fixing it.
Well, they never fixed anything. I asked for a refund and they agreed but I actually never received anything. Very dishonest and unprofessional company, I would not recommend them to anyone! Stay away from Gamehouse!

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9:33 pm EDT
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GameHouse deceptive practices and poor support

Do not buy games from the Game house site. They have very poor customer service and once you have purchased a game they will keep telling you that you need to reinstall the game you have bought but then won't let you install it. Even though you own the game they only allow you three downloads of the game. If you have a problem with your PC or have to reinstall the game you are just out your money and they will not respond to your requests. GameHouse is a very poor place to purchase a game on line.

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GrietaMeyer
, ZA
Feb 20, 2012 3:21 pm EST
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I bought games from Game House this morning 20 February 2012. Amounts was deducted from my credit card, but I did not get confirmations of the orders, payments or shipping details. On my cellphone, the amount of R7.75 was deducted TWICE and an amount of R61.88 was deducted by RN *real.com online.
Would you please investigate the matter.

With thanks
J M Meyer (Grieta)
griet.m14@gmail.com
[protected]

ComplaintsBoard
A
6:41 am EDT

GameHouse I purchased a game that won't open

I purchased a game that won't open. After trying all the suggestions on the Help page to no avail, I emailed my issue. I received a pat/scripted response sending me to the Help page (I mentioned in my email that I already tried everything). In addition, the suggestions were for Windows and I indicated in my email that I have a Mac. They also suggested calling or using live chat without providing a telephone number or where to find live chat, however, nowhere on the webpage can I find either. VERY poor customer service.

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rogerdb
Pocatello, US
Mar 03, 2014 8:51 pm EST
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Whatever you do don't ever purchase anything from this site they are scam artists. The only way to contact them is extremely difficult and they take forever to reply and then it is a form letter that doesn't even pertain to the problem. After you buy a game you can only reinstall the game 3 times no matter what the problem may be. They disconnect the games on a regular basis and then you are out your money. When they finally responded Microsoft sent a warning on the email to be very cautious and not open the email because they failed their fraud detection test as an unreputable company.

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mpswinney
LaGrange, US
Jan 29, 2012 12:20 am EST

When I recieve my American Express statement there was a charge on it from RN* GAMEHOUSE.COM FUSUBSCRIPTION -----subscripton [protected] for the amount of $19.99 that I never made or gave them the authorization to do.

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Realdancingmoon
Sayre, US
Mar 04, 2015 5:14 pm EST

I bought Chuzzle Deluxe, but it won't load, even after trying everything they suggested. I finally asked for a refund, but after almost 3 weeks, no refund! Now they won't even answer e-mails. They are thieves!

Ramelle
Ramelle
Weed, US
Jan 29, 2012 12:30 am EST
Verified customer This comment was posted by a verified customer. Learn more

That is a Seattle Washington area code. Contact them and try to clear it up . Dispute the charge with your bank if you have to.

ComplaintsBoard
B
9:56 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

GameHouse scam

Unauthorized credit card charges. I looked at this site, the games would not even load and the next thing I know I have a monthly charge on my credit card. I called to have the charges refunded, the rep said she would issue the credit and no more charges would occur. The following month another monthly charge. This time they tried to tell me they could only refund me a one time couteous charge of one month. After a bit of conversation, she went to her "supervisor" and then said they will refund me both charges. We shall see what happens next month. This place is running scam. Beware!

Read full review of GameHouse and 5 comments
Update by BJC91982
Jan 31, 2011 9:58 pm EST

Just realized that google is running an ad on this site for gamehouse.com DO NOT TRY!

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sylvai
Arlington, US
Oct 11, 2023 1:09 pm EDT
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I have been trying to play. Watch Makers solitaire. I have gotten no assistance to fix the problem I am having to play the game. I can only play to level 80 and no further. Please help. This has been going on for weeks. What can I expect

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Grace Ann Hayes
, US
Nov 12, 2022 5:56 am EST

over the last five months your company has taking over 300. dollars from my account .i'm suing your company and you know you did it becuse you closed my account before i did .someone added a 0 each time to the 11.66 to made it 101.66 i want my money back in my account grace hayes ,[protected]

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Linda Wharton
, US
Jun 17, 2019 1:28 pm EDT
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I am on level 54 of this game and everytime I try to get past the level, it freezes up on me so something needs to be done to make it work right.

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Kim Bartlett
, US
Mar 16, 2019 11:38 pm EDT

i have been using game house for along time and just recently it stopped working and it said the website isnt working anymore but u guys took the money from me and i want this to get fixed how do i get ahold of customer service to get help

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Drilakes
, US
Jun 28, 2012 4:36 am EDT

They are a rip off, then when you have a problem, it wont get solved.

Beware.

GameHouse Customer Reviews Overview

GameHouse is a popular online gaming platform that offers a wide range of games for players of all ages. The website has received numerous positive reviews for its user-friendly interface, vast collection of games, and excellent customer service.

One of the most significant advantages of GameHouse is its extensive library of games. The website offers over 2,500 games, including popular titles like Delicious, Mortimer Beckett, and Super Collapse. Players can choose from a variety of genres, including puzzle, adventure, hidden object, and time management games.

Another positive aspect of GameHouse is its user-friendly interface. The website is easy to navigate, and players can quickly find the games they are looking for. The website also offers a search function, allowing players to search for specific games or genres.

GameHouse has also received praise for its excellent customer service. The website offers a 24/7 customer support service, and players can contact the support team via email or phone. The support team is knowledgeable and responsive, and they are always willing to help players with any issues they may encounter.

Overall, GameHouse is a highly recommended online gaming platform that offers a vast collection of games, a user-friendly interface, and excellent customer service. Whether you are a casual gamer or a hardcore gamer, GameHouse has something for everyone.
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GameHouse contacts

Phone number

+1 (206) 674-2700

Website

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