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Gallagher Bassett Services
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1.6 68 Reviews

Gallagher Bassett Services Complaints Summary

11 Resolved
56 Unresolved
Our verdict: With Gallagher Bassett Services's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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2:55 pm EDT

Gallagher Bassett Services Stay away

I too had a workman's comp claim in which my actual doctor and the doctor I was sent to from work both put me on work restrictions after a shoulder injury. GB denied my claim but stated that I could file for an appeal within twenty days. I had it sent in 2 days later. Still to this day have never heard from them whatsoever. They played it off as a shoulder sprain. Well 5 and half months later my shoulder is still not like it used to be. It's got about sixty percent of its strength back. Pretty crappy since I was supposed to start firefighter training in the fall and now because of GB, I may not be able to ever achieve that dream. Thanks alot f*****s!

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Timmerman
Kalamazoo, US
Sep 20, 2011 5:43 am EDT

Hello I'm having the same thing happening to me, I've had 2 surgeries on my ankle and still hasn't gotten any better so i went back to the othropedit that done my previous surgeries said i need a third one to fuse my joint and clean catrlige out of my ankle and Gallagher Bassett is refusing to pay and now they sending me to see an independent Dr. on the 28th of this Month for they don't have to pay for anything and my Dr. said that that i need the surgery so what kind of crap is G.B. trying to do? Make people suffer that's not right at all. They should my pain and what i'm going through with my ankle on a daily bases...

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1ltallen
Sarasota, US
Jul 17, 2011 3:23 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

hi i had and have actually and ongoing case with this insurance company. I hurt my neck at work last fall. They took three months to finally approve PT then sent me to a doctor who didnt even look at the MRI sent by the preovious doctor. The first doctor told me I had an unstable neck from a C 5-6 herniation and put in a referral. The doctor said Oh is Muscular skeletal gt a better attitude go back to work. So I asked for a second opinion. The second surgeon said sure it s surgical she needs it. They denied the claim, They GB sent me to another surgeon for another independant opinion. He agreed with MD 1 and #3 I needed surgery but still GB said no. They then hired a PI to follow me around day and night. However they only submitted film of the one day I had the nerve to actually take medicine so I could function in hopes of getting the MD to change their opinions. However I looked up Florida law and this type of thing is illegal to do pursuant to 440.10 comp regulation. You cannot make statements to pursuage or convince or discolor evidence in hopes of denying a claim. If any of you are still reading this blog please reply here as If I can prove that this is a normal behavior and the normal status of how they handle claims, which it seems from reading here above that it is then this is just their attempt to get out of paying claims . ( a big no no ) I even have a statement from the adjuster in an email saying my doctor directs my care not me. ( aparently she doesnt even follow her own rules as the doctors x 3 say I need surgery and still denying the claim. According the the patients bill of rights ( Federal Law - Which superceeds State stautes), Section iV of the Federal patients bil of righs states ( I have copied it direct from the site) IV. Participation in Treatment Decisions
Consumers have the right and responsibility to fully participate in all decisions related to their health care. Consumers who are unable to fully participate in treatment decisions have the right to be represented by parents, guardians, family members, or other conservators. ( Quote obtained from http://www.opm.gov/insure/health/reference/billrights.asp ). We need to stop this behavior of insurance companies, while I under stand that there is alot of fraud in these areas, that sould be a risk of doing business, if they dont want the risk they should not sell the insurance. If the company I worked for paid the premiums for coverage it is their job to satisfy the claim. So by trying to not pay the claims made by an employee I think this constitutes some breach of contract. But that would be their fight. I just want this to be over get my surgery and move on with my life. There is a board who investigates these problems in every state. I am curious if anyone has sent a complaint to the state about Gallagher Basset. And if so what were the findings?
1ltallen

ComplaintsBoard
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9:51 am EDT

Gallagher Bassett Services They do not do their job

This company needs to be investigated. They steal from the companys they work for and do not do the job intended.

However, the companys who hire them probably get just what they want. An insurance company that screws the employee and saves them money. Where has loyalty to an employee who has given blood sweat and tears for them gone. This should be illegal. And any one who works for them endorses this practice. I guess anyone can be bought for 30 pieces of silver.

We need to get the media involved in disputes with this company. Also the states need to stand up to them then they do not comply with orders from the state. Where is justice in this country? Where is fairness and fighting for the rights of others. This is why we need government intervention. I pay my taxes and I want the government to represent me when crooks like this take advantage of me. They force you to get an attorney so that you will lose part of your money and they sit back and feel vindicated.

Have we on empathy for the injured?

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11:33 am EDT
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Gallagher Bassett Services Terrible service

Well, I have read other complaints here, and am greatful that we have not had as much trouble out of GB as some, but our problem would be such a simple one to resolve and in 4 months they have done nothing.

My husband was injured on the job in early June of 2009. When he finally received his first WC check, it seemed low. I knew that he was supposed to receive 2/3 of his average weekly wage. So, I went to his employers website and printed out all of his pay records and turned them over to our attorney. It turns out that his checks are about $55 less each week than they should be.

Our adjuster at GB is Gary Jones. Our attorney has called, written, faxed, and emailed Mr. Jones. He has simply ignored her. We know he has gotten her messages because our mailing address was corrected as instructed in such contact. Yet, the W/C check amount has STILL not been corrected.

We have also had slight delays in approvals for treatment and meds, but nothing like the others I read here. $55 may not seem like a lot of money, but when your income has already been cut by a third, every dollar counts

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Raymond1978
, US
Apr 01, 2016 1:39 pm EDT

I was dealing with Mr. Andrew Mc Intel at the company about Born Fishing food poisoning me. Mr. Andrews stated that they will send me my hospital check once my insurance paid for my bill. I been calling him for a week straight no answer I been leaving voice mails still no return calls. They are so unprofessional. I advise no one not to deal with them.

ComplaintsBoard
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4:04 pm EDT
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Gallagher Bassett Services rude claims agent

Had my 2008 Honda Civic oil changed, they admitted they put the oil filter on backward, or had problems with the oil filter in the past, but my engine siezed up that day. Now I have to deal with their third party adjustor Gallagher Basset, the claims agent went on vacation with out leaving a message about the status of my case, and the supervisor, when called says, "we're allowed to go on vacation" and blows off my request for status of my claim. It has been two weeks today since my Civic was towed into the Honda dealership. Honda has not been contacted by anyone and wants answers. Honda has given them the cost to fix the engine, over $4, 000.00. Now, it's who's going to pay, the filter company, the oil company. I don't care, they should fix it and decide how to split up the bill later. Be wary of "Oil change" businesses. Be very wary of Gallagher Bassett, the rudest people on the face of the earth.

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JDL
13631 Annandale Dr. 6A, US
Jun 22, 2009 9:37 pm EDT
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I was injured at work on 3/20/2009. My daughter came to stay with me for 2 weeks as I had fractured my R ankle and L shoulder. (driving foot and dominant hand)
When my daughter had to return home, I called the adjuster and asked about cab vouchers for transportation to and from doctor appointments.
I was told that I 'could take the bus'.
GB has twice denied a bone stimulator recommended by the orthopaedic surgeon.
Now they are denying additional physical therapy - after only 18 visits.
My employer has been very supportive and as helpful as possible.
The Worker's Comp system in CA drives the employee to seek legal counsel, thus increasing costs and prolonging claims.

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one small human
Lehigh Acres, US
Feb 09, 2010 12:20 pm EST

I had the same thing happen to me at a Firestone dealer. I received a coupon in the mail for a free oil change and like a dummy I took advantage of it. My Hyundai Tucson needed a whole new engine and the cost was well over $10, 000. I did not have to deal with Gallagher Basset in that context though.
I went to a concert at Chastain Park in Atlanta and fell over the first row and down into the pit area. They had no marking or rope at the time. I am dealing with Gallager Bassett now.
They never return my phone calls. They spelled my last name wrong on the paperwork and they are trying to settle for a ridiculously low amount. So I understand what you are going through. I wish us both luck and thanks for going public with your saga.

ComplaintsBoard
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6:11 am EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Gallagher Bassett Services - workman's comp

I sustained a work related injury to my left knee. I have had problems with Gallagher Bassett since day 1. I have had difficulty with my doctor's appointments and payments. My worst problem has been with receiving workman's comp payments. It has taken weeks to get a payment after seeing my doctor. The longest time it took to get a payment was for 6 weeks. I...

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11:38 am EDT
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Gallagher Bassett Services Very rude and unprofessional

I agree about the rude adjuster. I talked to Robin to find out why the second week of pay was 1/6 that of the first week. She was very rude acting like I should know this and acting like she took time out of her busy day to have to explain something to me. I still don't understand but how can you argue with them. They seem to have the government on their side. I feel for every one who has to deal with them long term. I can't wait to be done! When you are dealing with something like a traumatic injury you think they could supply you with more understanding people to deal with.

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DingyWingy
, US
Oct 12, 2019 1:38 am EDT

J. Patrick Gallagher Jr. only owns 1% of the company and is worth at least 15.7 million.

https://wallmine.com/people/12821/j-patrick-jr-gallagher

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Garry Keith
, US
Jan 17, 2019 3:47 pm EST

As a company they will lead you along then shaft you no matter how legitimate a claim you have. Their job is too save the company they are employed by money, in this case it was Veolia. They are pirates!

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Studios
, US
Aug 11, 2018 12:24 am EDT

why Don’t you just go back to work? Sounds like you are capable if you can sit around and write these emails?

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Studios
, US
Aug 11, 2018 12:23 am EDT

Sounds like you all are super educated! Likely you all were denied.

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vnorris514
, US
Jun 20, 2018 10:41 pm EDT

I currently am dealing with Gallagher Bassett for a work related claim. the Adjuster has been changed like 3-4 times since November twice in one week. Not one of my concerns have been addressed they cancelled scheduled treatment to do and IME. Then argued whether I called and left messages for the adjuster. I was ultimately told I was not communicating with them when in that week had been in constant contact with a case manager who took over a month to reach me although the Dr she scheduled an appt with had no problem reaching me and I didn't give them my contact number. they schedule appts and tell you after the fact then get upset when you have to reschedule. and apparently 2 weeks is not sufficient enough time to have to reschedule an appt that was schedule for 3 weeks away so yes I to feel that their Adjusters treat you like you are an idiot and a liar and like you are an inconvenience to their daily existence.

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abel solis
, US
Jun 24, 2016 2:48 pm EDT

I was injured at work, almost loose my hand, GB wont provide pain management Im still going through pain and they wont do nothing about it...
plus I had two other doctors take a look at my hand. and those two fellows lied about my injury saying there was nothing wrong with me...

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Do_the_right_thing
, US
Dec 19, 2016 3:33 pm EST
Replying to comment of abel solis

Hi I work for the other side and can help you get this addressed. Contact a vendor which handles claims and looks out for the best interest of the injured worker. Like S p r e e m o speak to someone in their NY office. Give them your claim number and adjuster info, they will get you to the best doctors and even report a doctor that lies.

Rootsgal
Rootsgal
Manchester, US
May 10, 2015 7:54 pm EDT

MY COMPLAINT WAS REMOVED about these loser in CONNECTICUT.
WHY WAS IT TAKEN DOWN?

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Cheri Ramey
Tulare, US
May 10, 2015 1:34 am EDT

How to make them pay your bills, they lie. They settle your case with open medical and then come up with every possible reason as to why they should not pay. The attorneys get paid but they do not care about the hurt employee they care about saving a buck or just not doing anything. How can you make them do what the court orders states they are suppose together. Has anyone gathered together and tried to sue them for the harassment and treatment they respond to all clients.

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Offended again
, US
Jul 12, 2014 12:25 pm EDT

I agree Gallagher Bassett, especially the Oak Brook Terrace office are rude and unprofessional. They actually appeared to know little about their own business. I can't understand how people like this can be employed at a customer service level. Stay away if you can!

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Injured Aussie worker
Adelaide Metro Area, AU
Jul 04, 2014 2:52 am EDT

Their dodgy antics are also known in Australia too, I cannot believe that the Australian government would employ such crooks they have scammed the worker the employer and the government compensation authorities that employ them to ### their workers compensation claims, I personally have had to take legal action against them and it has been 2 years. WARNING do not bother applying for workers comp you will be more damaged than when you first reported your injury. GB's fat cats at the top are, the only winners in this global scam.

ComplaintsBoard
V
9:39 am EDT
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Gallagher Bassett Services Terrible experience

I was injured on the job working for a large photography studio. Gallagher Bassett refused to pay any bills or pay for health care I needed for a herniated disc in my back. Now after 2 years of no help from the company I settled for next to nothing with the company and now I just had surgery and am partially paralyzed in my leg and tremendous back pain because of lack of cooperation of gallagher bassett and a nationwide large photography company. Do I have recourse with G & B for suffering and permanent damage? I am so very pissed.

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gahan
Sacramento, US
Sep 12, 2013 9:56 pm EDT

You can take them to department of workers compensation your self, and it doesn't cost you a dime .The judge has an obligation to make sure you don't get screwed by GB. Their attourney costs them about 300 an hour and a half a day in court (1200). You will love it when their lawyer beggs you not to go to trial... labor code CA 5814 is intentional delay and will cost them thousands in fines if you push the issue to trial. It becomes very easy to win when you have your doctors request and a fax confirmation. They have no legal excuse for not granting your doctors request for your treatment. Their lawyer will try to intimidate, bully, and manipulate you. This is normal . The day of the trial their lawyer will catch you in the hallway and purpose a buy out instead of going to trial . You will then ask for ten thousand dollars. The judge will fine them much more, don't forget your are dealing with a multibillion dollar company. These guys are ### and need to pay...brianjones196932@yahoo.com

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lost-erik
Hammonton, US
Jan 07, 2011 10:52 pm EST
Verified customer This comment was posted by a verified customer. Learn more

they r horrible. i have three herniated discs from a work injury. today i got the run around so i couldnt get my medication so who knows how bad im gonna feel going cold turkey this weekend. i hate this company n i am being forced to get a lawyer. all i wanted is treatment but all i get is [censor] in my face by these [censor]s. latia wallace has screwed me so many times we should have kids. i have been more than polite and patient but they really took me through the ringer this time. all they needed to do was fax one paper yesterday, or at least today, but now im out of meds and have no doctor to see. im so lost, scared, and confused. if anyone can give me some pointers and help on how i should b working this out please tell me. everything was not great but going ok til now. who should i call at this company to go above my case worker? is there any easier way to get things done?

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susannie
Orland Park, US
May 14, 2010 12:01 am EDT

I would be very interesting in knowing if you do have the right to legal action against Gallagher & Bassett for dragging there feet and freezing up your injury by ignoring your medical treatment and causing further damage, I have been done the same way by them, and if you didn't know there claims are there the third party involved in your injury, they are hired to save costs, to your company and are a risk management company, which I currently became aware of. Please keep the forum informed, alot of people have been further injured because of Gallagher & Bassett ! Thanks! Susananne

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tasha prince
,
Nov 12, 2008 12:04 pm EST

I too have had a bad, a rental van experince with Galligar Bassett, they have such unprofessional adjusters it's a shame. I was hurt on a bus that my company provided for me to ride in only to find out the seat wasn't secure. I was thrown to the back of the van, I suffered a upper/lower back injury. They rushed me to their doctor right away to be looked at that I have no problem with I just wish they felt our pain. This too shall pass.

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tom johnson
,
Oct 27, 2008 6:24 pm EDT

did you get a lawyer, most lawyers work pro-bono. I am going through the same thing right now. I have 2 herniated discs in my lower back and I hired a lawyer right away for this. The employer that I was working for was a little shady, so I could only imagine how the insurance companies that they hire were going to be. My lawyer cant even get an answer out of them, so he filed a hearing claiming "bad faith". most insurance companies dont want to be called to a hearing on bad faith, it doesnt look good for them. what a coincidence, its gallagher basset also.

ComplaintsBoard
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9:34 am EDT
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Gallagher Bassett Services Awful company

Gallagher Basset is handling claim for Yogi Bear Jellystone, in Fremont Wisconsin, which illegally dumped tons of leaves in the Village sewer system blocking the sewer main which cause raw sewage to back up into my basement, twice in one day! The incident happened May 2008, and still no resolution of my claim. They are insensitive to acknowledge the pain and suffering this has caused my family. With an outstanding bill in the 10's of thousands, we would like this claim to be resolved our, home has been in disarray since.

I am hoping that our claim resolution will occur soon.

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Angel Rosado
, US
May 06, 2023 9:46 am EDT
Verified customer This comment was posted by a verified customer. Learn more

This insurance company has nothing be bad faith lawsuits against them seems 2000 shows how evil this company is to worker’s it’s disgusting

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Mark Chilver
Lexington, US
Apr 22, 2023 11:03 pm EDT

They will not let me get approval to see a physical therapist.

Called the and the account manager multiple times.

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Bruce Green
Gaithersburg, US
Feb 21, 2009 9:06 am EST

here is how I deal with GB---just "carpet bomb" them with emails. If you go onto Google and search 'Branch Matrix' it pops right up. CC as many VP's and Area VP's as you see. Also the branch manager is always at extension 201.

Some important people to copy on your email can also be found by searching "executives" at the Arthur J Gallagher Co (Itasca IL) and copy them too.

For the BEST afffect send the email to your adjuster and BLIND CARBON COPY everyone else.

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