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G3 Telecom Complaints & Reviews - Charging old rate per minute!

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G3 Telecom

Posted:    Anthony

Charging old rate per minute!

Complaint Rating:  100 % with 17 votes
Signed up for long distance last year for calling India for rate of 16 cents, at the present still charging me 16 cents, while on their web site, the rate for calling India is 13 cents. Call customer service to complained about this, and she told me they are still charging me the old rate when I signed up. I think the rate when i call india should be 13 cents not the 16 cents, it should have being adjusted accordingly.

Beware people!
Comments Canada Telecommunications
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 13th of Aug, 2007 by   Poonam +1 Votes
I have the same complaint. I signed up in 2004 and they have revised their rates and I was still being charged at the old rate. I am filing a case against them with Better Business Bureau and Consumer Ministry.
 1st of Oct, 2007 by   Lesly +1 Votes
I have been a member for at least 6 months. For the past month this service is not reliable. 90% of the time when I call Brazil, the call couldn't go thru. Always a message saying "YOU CALL CAN'T BE CONNECTED GOODBYE".
I call to to fix the issue and still the same problem
 2nd of Oct, 2007 by   Pia Uson +1 Votes
tried g3 only to be stressed and lied to. i've seen their commercial in TFC since we signed up for Cable back in April 2007, but it never convinced me to sign up. My aunt, who is smart when it comes to saving money, recommended it and since I look up to her on things like this (being practical) inspite of this fact, my aunt never got her $5 referral incentive because of the poorly constructed website, rude customer service reps, and apathetic supervisor by the name of Rolly. When I told them that I want to cancel my account because of what happened, they said that I will get whatever remaining balance I have in my account after 2 months..my gosh!? can't believe that a company established in the late 90s can be so old school!
this company is not worth the hype
 2nd of Oct, 2007 by   Pia Uson +2 Votes
tried g3 only to be stressed and lied to. i've seen their commercial in TFC since we signed up for Cable back in April 2007, but it never convinced me to sign up. My aunt, who is smart when it comes to saving money, recommended it and since I look up to her on things like this (being practical) is the one truly convinced my to try the service. inspite of this fact, my aunt never got her $5 referral incentive because of the poorly constructed website, rude customer service reps, and apathetic supervisor by the name of Rolly. When I told them that I want to cancel my account because of what happened, they said that I will get whatever remaining balance I have in my account after 2 months..my gosh!? can't believe that a company established in the late 90s can be so old school!
this company is not worth the hype
 3rd of Apr, 2008 by   Cadence +1 Votes
Pia, I believe their Referal Program will award you $5 credit (of long distance) once your referred friend signs up with an initial payment of $20 (or more) - see here: http://www.g3telecom.com/Referral.aspx

I guess it's true that a company can only be as good as one's last conversation with its customer service. Yikes.
 4th of Apr, 2008 by   Mike +1 Votes
If you're an old customer with them and they lower their rates, CALL THEM and ask your rates to be adjusted accordingly. I don't particularly agree with that practice but even big companies like Rogers follow the same principle. Unless you ask, you won't receive. We have to be vigilant nowadays, right?
 15th of May, 2008 by   samar236 0 Votes
The Nuvoice.com VoIP charges $0.03 to India from USA. Is there a possibility that G3 Telecom will revise their rates in future to attract other customers. In any case I like G3 Telecom. Their services are good.
 7th of Jul, 2008 by   Richard T. 0 Votes
When they adjust or lower their rates, I call them to have my old rates adjusted too. Even Rogers / Bell, etc. follow the same practice. They'll do it for you without any hassle. So far I have no complaints with G3. As long as their rates remain competitive and their customer service is helpful, I'm cool with that.
 14th of Apr, 2009 by   G3 Employee +1 Votes
They are such cheats. They give advertisement for Job showing 40 hours but when you go for an Interview their Customer Service Manger says that take this as a part time job and continue doing whatever you are doing. They never give 40 hours to work. Moreover their CSR Manager is from Philippines and she always favors her own people and no one else. She is simply a racist women. Don't ever go there to join the company.
 12th of Jul, 2010 by   men of CA +1 Votes
Eladia Tayag says that she is supervisor or manager but she's not deserve to be..she s arrogant and bullshit women..she don't know how to respect people especially their clients..she's keeping saying "fuck you" she s really really a women of satan..pls bare with her cause she might be the reason of your company to be fall...
 4th of Aug, 2010 by   GTHREE 0 Votes
HAHAHA. EVERYTHING THAT YOU ALL SAY IS CORRECT. THE SAME PEOPLE THAT ARE NAMED HERE STILL WORK THERE. ALSO, THE COMPANY IS NOT A CHEAT PER SE, ITS MORE LIKE, THE ATTITUDE THERE IS REALLY NOT MOTIVATING. THE DATABASE SYSTEM IS DESIGNED SO THAT IF THE RATE CHANGES, THE CUSTOMER HAS TO TELL US. IM PRETTY SURE THAT IF THE RATE TO A SPECIFIC COUNTRY GOT DECREASED, AND YOU GOT CHARGED LESS, YOU WOULDNT SAY ANTYTHING WOULD YOU? IF YOU WANT TO STAY WITH THE COMPANY, JUST CALL US AND SAY YOU WANT THE UPDATED RATE. ALSO, IF YOU TALK LIKE SHIT AND ARE REALLY ARROGANT, WE WILL TREAT YOU AS SUCH
 15th of Dec, 2010 by   ramarina 0 Votes
G3 Telecom - Beware - Old Plan Rates vs New Plan Rates
All subscribers of G3 Telecom, please`make sure the rate charged for your calls are not higher then the posted rates on their website.

I was shocked to learn that i was being billed twice the posted rates, when i called them their arguement is that i am old customer under old rate plans.

So when the rate drops i dont get the lower rates.
Its only when you call them & complain they will shift you to the lower plan rates.
 1st of Jan, 2011 by   g3telecomsucks 0 Votes
fuck g3. DO NOT GET THEIR SERVICE. MANAGEMENT DOES NOT GIVE A SHIT ABOUT You. ALSO, DO NOT WORK FOR THEM.THEY ARE THE WORST COMPANY I HAVE EVER DEALT WITH
 7th of Mar, 2011 by   xxxsmith 0 Votes
To GTHREE:
When our charges decreased, of course we will not call. Why would we? Aren't we all after cheaper stuff? If possible, free? That is why most companies, like G3, reward us with 30 free minutes when we sign up. According to the complaints above that I read, they called G3 to fix their rate so that they will be given the current cheaper rate even though they signed up when the rates were higher, but they never got the cheaper rate. So when you said "JUST CALL US AND SAY YOU WANT THE UPDATED RATE" is merely, just a call. Does not mean it will be granted. By the way, its not the decreased or increased charges that make the customers call. Its the inaccurate charges, which, according to the G3 (former) customers above, happen quite a lot.
 15th of Apr, 2011 by   efsfsd 0 Votes
grgre
 15th of Apr, 2011 by   efsfsd 0 Votes
This is why G3 telecom is a failure as a company. There is only 1 positive thing here, which are the co-workers. NOT MANAGEMENT, co workers. I can tell that whoever works there is desperate.We are in a crappy economy no matter what anyone says. and yes jobs are hard to find, especially "good" jobs. The conversations I have with my coworkers are the only thing that keeps me partially sane during the work hours. That really is all the positive here.

The pay sucks. Not just the fact that it is low, its also the fact that what they posted in the job ad online is not even the right amount. I came to the interview expecting one amount and in reality it was even less. That was probably the first sign that something was wrong.

The hours suck. Of course there are people around the world and they need help. That is why call centers exist, but when its almost midnight, the last thing you want to hear is some idiot that cant dial a number properly.

The product sucks. OK, i dont call people around the world, but I do know that there are hundreds of other companies that provide better service at lower prices.

Most of all. THE MANAGEMENT SUCKS. you can always tell how successful a company will be based on the management. not necessarily in terms of profit, but in terms of atmosphere. I wake up in the morning thankful that I have a few hours of peace and serenity before I come into the chaos that is this company. I walk in the door, and there is an instant sense of negativity and hopelessness. I just look at my manager, and each time, I get the sense that they do not give a shit about my as an individual, only the company. There is obvious favoritism there, also there are many stories of unfair treatment, breech of confidentiality, yelling, and so much negativity. I have never encountered a company that did not care this little about their employees.

The day that I quit, I had such a heavy weight lifted off my chest. I never felt so happy and so relieved before. It has been a long time and I still cant find a job. But you know what, that doesn't matter. I would rather look for something that I will be happy in rather than kill myself every day coming to a hell hole like this.

If you are still working there, GET OUT. I promise you that you will find something much better in every possible way - better management, better pay, everything. I know that you feel desperate, I know that the job market is garbage, but there is NO HOPE and no future here. Get Out while you can.

If you are looking for a job, DO NOT APPLY to this company. People drop like flies from this place and you do not want to work in a negative place. While I am still looking, I do not even bother putting this place on my resume. That is how negatively this place has made me feel about them.

If you are looking for a long distance company, try comwave. I told my family to use them even when I was working here.

I never wished ill will toward anyone, but this is one place that I hope shuts down, and when it does the reason is straight from the top.
 22nd of Jul, 2011 by   g3employee.. merry 0 Votes
I beg to dis agree that g3telecom is suck, infact they're great. Though i fully respect with all of your opinions and understands your experiences. But im sure you'll agree with me too that everyone has it's all rooms of improvement. I've been with the company for three months now and i would say that this is the stable and reliable company that i'm being with.
 2nd of Oct, 2013 by   chanduTrust 0 Votes
dont get trapped into G3Mobile. It never shows you how many minutes you used neither it shows how many minutes you exceeded. They surprises you on the next bill where they dont even mention any minutes used. trust me..you should be very careful while choosing the G3Mobile. the Online account always shows you have 0.01$ and you will really think you have enough balance. But reality is, you never know how they charge and how they come up with charges until end of month. Dont fall into this trap of over usage charges.

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