FYE
reviews and complaints

Since 11/15/2009 I have been trying to resolve an issue with FYE to no avail.

Issue: I re-ordered Call Of Duty Modern Warfare 2. My order was canceled because they were out of stock (this was canceled several days after the product was released). When I made the purchase I used a gift card to pay for some of the amount. When the order was canceled they refunded my credit card...but made no indication they would return the money for the gift card.

I reported this to their online customer service - mistake #1. They can't read anything for the life of them and were persistant on the fact that I was refunded for my credit card... (although my issue was with the gift card)... I proceeded to call customer service - mistake #2. I spoke to this older lady named Roshelle (cause of Mistake #2). Frankly she was the most unprofessional person I have ever encountered at a customer service. She was rude... kept promising to call me back... never did... would put me on hold for 30 minutes at a time... kept forgetting to followup on several occasions... She didn't even know what the policy was for gift cards. Nobody could point me to the web page which stated that I could not throw away my gift card... And to top things off I tried speaking to her manager. Apparently her manager, Bobby only works Monday through Fridays from 4 - 6pm. Not sure how that works out. I never got a call back from anyone.

Till this day I haven't heard anything back.

The icing on the cake is why I have the gift card in the first place... It was given to me from FYE because they screwed up a previous order of mine...

It is safe to say they are the worst and I am probably never doing business with them. I am just going to keep posting complaints so the word spreads and people know the truth.

They have been withdrawing money from my account without me having ever signed up for their VIP club. I paid 25 for the Backstage pass membership, which is a yearly charge...then they started charging me monthly for this VIP pass...which is not what I signed up for.

I went into the FYE store because my son wanted to buy a cellular phone. While I was waiting for him I saw a Billy Cyrus CD and decided to purchase it for my daughter. When I paid with my debit card the cashier tried to sell me a discount VIP program for $25.00 a month. I told him NO. He then said he had something that would give me a 10% discount. I told him not to sign me up for anything. I found out four months later that he had put something through to my bank to take approximately $10.00 out of my account each month. When I called FYE and demanded the money be refunded they said they would refund $20 to the account the same day and I should request the remainder in writing. They have never refunded anything and I have had no answer from them for my letter. My bank if refunding two months because I filed a fraud claim. I am probably now looking at legal steps against FYE to recover the full amount.

how can a company fire an eight month pregnant woman 3 weeks before christmas and deny accumulated vacation and sick time. supposedly a customer filed an e-mail complaint, we've never seen a complaint. was it because a pregnant woman may have been grouchy or short with a customer ? who knows ? it seems the store manager and local human relations are friends. if this is how this company treats an employee with 2+ years experience i would be careful of applying for work here and definitely wouldn't own the stock. also, i haven't seen a link on their website to file a complaint. sounds like b.s. to me.

i agree! im sixteen years old. I went to fye to buy my earphones & this cashier said that if i want a discount card.. i asked him if its free, and he said yes. he didnt say that THEY GET freaking $10. every month! i got overdraft because of this stupid discount card! i called fye and asked them how to cancel my card.. they gave me the wrong number! hopefully i can get my $ 40 back! or else!

im never gonna go there again! stupid cashier!

I have a friend that works for an FYE store. This company rules by a heavy hand when it comes to employees. If they choose to continue to work there, they are up against "threats" if they do not sign-up enough VIPs during their shift. This goes for the magazine program as well. All complaints should be directed towards upper management, not in-store. Pay attention if you shop there, ask questions, we all get stuck on the word "free" and tend to not hear anything else afterwards. Read the brochure, read your receipt, it's there. The employee is only doing the job that the corp office dictates.

My statement is telling me I am being charged 9.99 from TLG FYE and I never agreed to any monthly charge!

They had a coupon listed on their website that they were ALSO emailing at the SAME TIME. I tried for over a WEEK AND A HALF to use this coupon and each time I entered the coupon received the response that the code had EXPIRED, even though 2 hours after trying I would receive this SAME COUPON in an email to NO AVAIL. I searched for a number to call with NO LUCK. AFTER ALMOST 2 WEEKS I reached a live person, who told me in the "fine print" they could change the terms at ANY TIME, I likened this to being in a store with a sale sign up and walking to the register only to have them take it down when you were half-way to the register OR halfway through your transaction. THE NITWIT on the phone did not process this so I asked to speak to a SUPERVISOR-wouldn't YOU KNOW IT THEY WERE ALL UNAVAILABLE. I called back later and spoke to a ROCHELLE, she made sure I knew here name was ROCHELLE because they have a Rachelle there and she told me they had been having problems with this coupon for SEVERAL DAYS! and had NUMEROUS CALLS and she KNEW THAT IT WAS WRONG that they were NOT HONORING THE COUPON BUT WHAT COULD SHE AND HER SUPERVISOR DAVID DO? FALSE ADVERTISING? ETC... She said wait till another coupon comes up, YEAH RIGHT! The store employees ARE NO HELP EITHER. SOMETHING NEEDS TO BE DONE TO ENFORCE THIS COMPANY WITH STOREFRONTS ACROSS THE US TO FOLLOW THE BUSINESS CODES AND ETHICS PRACTICES THAT ALL OTHER BUSINESSES ADHERE TO. By the way, days later that coupon was still being emailed out. FYE YOU ARE A JOKE and I tell EVERYONE TO SHOP ELSEWHERE, eventually you WILL get the message that YOUR SCREWING the customers is ILLEGAL and you can not get away with it!

Went to Fye bought 2 posters when I payed I used my debit card the clerk says hey do you want to check out our Vip club all we need is your email and you get 10% off I said sure told her my email got 10% off was filled with joy...I check my bank statement 2 weeks later and they have started to charge me 10 dollors a month every month on the card witch I used for the purchase never did I sign up for this or agree to be charged they just started it without my permission I called and canceled it and what do I see next month anouther charge on my account for 10 dollors for Vip FYE club. So I had to go down to my bank in person fill out a forum for fraud and cancel my card to stop any other purchases...what a pain in my A$$

I had went to their site and seen a preorder option for The Beatles Mono Box Set limited edition. I agreed to accepting & paying for the order when it was scheduled to ship which was 090909. 090909 passes I see it's still in process, I email them they said they didnt have the items. didn't have the items? Did they oversell the items? Many people I have spoken to since recieved their orders with no problem Fye.com & wherehouse.com which is owned by Trans world Entertainment did not deliver. A couple of days later I see a charge on My card for almost $1, 000, huh? Item never shipped. Like most places you order from they don't chage you until item is shipped. I was charged that friday and that sunday it was never shipped but charged. Emailed company, no response? Charge is still there not pending or was I credited back. I filed a complaint with FTC & now I will call my bank and explain it's a fraudulent charge. I am not a lawyer but, When an offer is given on a website that promises to deliver such in such by such in such time & I commit to their offer I believe there is a contract, they made themselves obligated to take a payment from me & deliver that item in a timely matter. Fye.com & wherehouse.com failed to meet the obligations they took. I cancelled their backstage pass before I am to be charged but from what I see posted her as above I will notify my bank to not accept any charges from the parent company nor fye or wherehouse.com. they belong backstage where they are not seen to ripoff another consumer...at the least be fined, $10, 000 would seem fair. How low can a business go, I just found the lowest I have seen in decades. the company should be put out for trash collection & If I were you I wouldn't support them with any business, they should be out of business. Only found complaints after it was to late from now on I will be more careful & let anyone I know my experience.

After noticing that we were illegally charged 9.99 for 4 consecutive months, we discovered that after using an online flower delivery service, TLG FYE illegally obtained our debit card information from the flower service via a pop-up window and began charging us for a subscription we did not order. After some investigation, we further discovered that this company has a history of scamming people.

Beware if you ever see the company name of TLG FYE-VIP which is allegedly a subscription service to receive discounts on entertainment tickets, etc. They are boldy performing illegal billing practices.

Let me start by saying that I loved this store... Which is why I didn't think it would be a problem getting a gift card from them in exchange for some CDs I sold. I ran into problems when I moved and even after asking the sales rep at the store specifically if there was a FYE store nearby my new residence I found out there wasn't.
Then I used the gift card online to order some dvds. Which because of where I live are apparently "undeliverable"
I tried to cancel before they were shipped but it was too late. It was litterally like the next day. Then the slow e-mail response led to me not realizing the dvds where undeliverable until what I'm fearing now is too late.
I've e-mailed FYE today but am not really expecting anything to come from this. I've still got the gift card with some cash on it. Unsure when or where I can use it in an actual store.
Next time I'll get CASH!

The horror stories about fye rebates are true. Just look it up online. The number of complaints are staggering.

I made a purchase from them, filled out the rebate forms to the letter and sent them in, only to have them rejected because they're allegedly incomplete. But by the time you get that back, the time limit for returning items has already elapsed.

The truth is, rebates are a con. If they really wanted you to have those savings, they'd simply mark the difference off as a sale price up front. They're hoping you either forget to send them in, they get lost in the mail or you weren't 100% compliant and thus they can reject you. Of course, they can also lie when denying you.

The prices at this store are insane to begin with. But their rebate scam takes the cake.

DO NOT ORDER WITH FYE! I ordered a CD and paid extra for 2 day air (making the CD worth $16.99 cost $29.13)I even emailed them saying if they could not make delivery in the time needed to cancel my order. The order was made on the 16th and failed to arrive in time for Christmas.When I called to get a refund on the $9.98 shipping charge- I was refused by the customer service representative saying that they need 3 - 5 business days just to process the order before it is shipped. When I noted that it did not say that anywhere on their website and asked to speak to a manager I then was treated very rudely by the manager. He refused to refund the shipping cost and said couldn't show me specifically where the (ridiculous) time frame needed to process an order before it could be shipped was stated on the site & then said he did not have time to talk with me. Since a web business is only as good as their customer service (and especially their managers) I say FYE isn't worth anything...go somewhere else.

Got a purchase for $2.01 after signing up for "free magazines" after my purchase of a used CD.

I haven't gotten magazines, but I did get the charge.

The charge on my card was " TWX*MAGAZINE ORDER [protected]"

I called the number, and it is an automated phone sex line.
I called their customer service and they actually asked me for my credit card number, and my name. I gave them my name but refused to give my card information.
Turns out they are a credit card billing company, but say that they do not work with TWX magazine.

I hate people. I should eat them.