FYE
reviews and complaints

I was told I should sign up for the backstage pass because I could save around $10 and then cancel the subscription right away and not be charged for any subscription. I called and sompeltly cancelled my account, making sure backstage pass and the magazine subscription would be done. Today I was charged $59 for the magazine subscription that I thought was no longer active. The number provided for the magazine subscription gives no option to refund or speak to any type of customer service. I have no way to talk to anyone but a machine about this absurd issue and that is unacceptable. Had I known they were separate companies I would have double checked both were cancelled but the FYE rep just told me the magazine was a required part of the backstage pass. I need to speak to costumer service about the magazine subscription to get my money back.

So-so experience.
I purchased broken headphones. Found it out right after the purchasing. I was near the store and went back to refund or to replace. I was said that once I opened it the refund or replacement or return can not be done. Is that really your rule? This kind of policy gives you the right to sell crappy products? I think there's something wrong.

I was waiting to purchase a t shirt and me bring the only customer in line it shouldn't have taken long. One of the cashiers was helping a customer on the floor by getting a price check. Then customer wanted to return an item all while I am patiently waiting in line. So instead of telling that customer to wait for another cashier by getting in line behind me, she called for another cashier for me. I waited almost a minute then I placed the t shirt I was gonna purchase down on the impulse/front end shelves and left. Cashier asked me was I good then I respectfully replied no because you help the other customer but I was in line first. When I looked back the other cashier had made her way to the front but I still kindly left. I'm not looking for anybody to lose their job but she needed to know that she was wrong. This occurred Saturday afternoon 8/19 around 5:30p. In the Town Center Shopping Mall.

Hello I was just now in the grapevine mills mall in grapevine Texas and I was in there for about 30 minutes looking for a few exclusives and chases and finally after 40 minutes an employee finally came and asked if we needed help find any and I said yes, and told him which ones I was looking for which were a chase and an exclusive and he said "I can't answer that question" so I walked away to look around of course I gave him a response but it was just an "okay" later I called back and a different employee gave me a good response which was a "I'm pretty sure we have 2 in the back" and I went back to get them but someone had asked the other guy that I asked before was handing the chases in the back and the front (which if I may add was the worst set up ever because if you tried to pick when up you couldn't without some falling and being damaged) was handing them to a different customer. I don't know why he didn't answer me maybe because I'm younger or something but I was very pissed off about the set up and the customer service especially since I was there for over 30 minutes looking for the Chase. I don't know if this will help but I would really like for all employees to do their job, and have a better setup of funko pops.

I was shopping yesterday at FYE Concord Mills store, NC for my 7 yr. old daughter, and I must say this is not the first time for me. So I was surprised by a very slow moving line. Can’t say how long we were waiting, probably no less than 15 minutes. But what surprised me more is that the cashier didn’t care to do his job properly, he was just talking to a lady next to the counter. As I understood that was an employee of this store. Then he switched to a young man for a couple of minutes, then again to the woman. Jesus!
There were only 3 customers ahead of me with little orders, so I guess you can imagine how disappointing it was. I said to the cashier that the providing service is incredibly slow and he even expressed a bit of regret. But after that another one answered in a rude manner or at least it looked like she took it as an offence (unfortunately didn’t remember her name), so she said that there were aсtually 2 employees in that store.

I myself have been working for customer service for about 10 years and I believe that we must focus on clients. But I was only said that if I don’t like something I should call a manager. So that’s what I was going to do.
The saddest part is that my daughter was very frustrated and even terrified by the tone of the employee’s voice. She’s scared of visiting the store again.

Do you guys really think it’s ok to behave like that? What I can say is that the behavior like that is absolutely inadmissible when it comes to customers bringing money to your store. And of course this was really rude. Teach her how to talk to people, please.

I called to inquire about an order I placed last week she asked me to hold when she answered the phone so I did for 15 minutes as I heard her check out the customer she was dealing with when I called but then never came back on the line as I listened to her talk about text messages she had just gotten and how she was gonna go get more coffee very unprofessional and terrible service

My name is Zach Williams. I have been a loyal customer to F.Y.E for years. One day, at the store in the Berkshire mall I was offered the backstage VIP pass. It sounded nice and it was explained to me that I could receive discounts. When being explained, I was told I would get a 1 month free trial. I was not informed the cashier took my card numbers. When I tried it for the month I decided I didn't use much of the benefits it has to offer and I would not like to subscribe to it. I then noticed money was taken out of my account for it. I called the customer service line and the man that was hard to understand, after trying to convince me to keep it said he would cancel the subscription for me. He then told me it was canceled and told me to have a nice day. I was now charged again and called to explain my situation and that I didn't not authorize to be charged anymore for I have not used any of the benefits and do not want the subscription. The guy offered me a lower rate and I said no I do not want it. He then proceeded to tell me about the benefits and said he was going to leave the subscription active. I once again told him no I do not want it active I want it cancelled I have already been charged multiple times and I do not want it. He then gave me a cancellation confirmation number. I always tried to bring business to F.Y.E stores near me and feel very unsatisfied with this whole situation and might bring my business elsewhere.

Well I called and canceled my backstage pass the other day and they still charged me so I called them back asking for my money back and after much back and forth with the lady on the phone I told her that out of the hundreds of dollars ive spent and plan to spend there the least they could do is pay me my fee for the backstage pass and my bank overdraft fee and upon mentioning this point she told me she can waive the backstage pass fee but to get my bank overdraft fee I have to send my info here. So attatched is pictures from my banks website showing my previous charges to my card. Id like to note that im only upset about the second overdraft as the first one was my fault as I didnt cancel the service. So upon. So upon completing this form if my oversraft fee isnt payed by someone other than me im going to be very upset in fact so upset that I wont even so much as give someone a ride (Let alone go there myself) to another fye so if you guys enjoy my buisness which there has been quite a bit and there is potential for more in the future all you gotta do is fix the mistake.

I was at the lycoming mall fye located in muncy, pa. Not only was I not even looked at, greeted, or asked if I needed help finding something but I overheard a "manager" talking about an old manager who use to work there. I knew who this manager was because she helped my entire family every time we came in. She was always nice and helpful and she ending up leaving recently. I was sad to hear she had left but after asking where she went he continued to bad mouth saying she was bossy and strict. Is this what this company teaches? To have so called manager bad mouth others, yet those others left because of the company.
The store has completely changed not with looks but also the staff. There is no customer servicing, no friendly hello, but now we have to hear lies spread about someone who actually did the store good. We also watched him talk down to the employees that were there. Ordering them around while he just texted on his phone.
I ended up canceling my membership and just started going to other collectible stores around, going to this store is just not worth it anymore.

This guy has ruined this store for me. Not just with not even bothering to help but also bad mouthing someone who we enjoyed working there and who cared about her customers and going the extra mile for them.

Fye items are over priced. Companies like FYE blame Amazon not having brick and mortar stroes to why Amazon's prices are lower but how dies FYE explain this Seinfeld the complete series at Best Buy $64.99 FYE price$99.99 on sale. The Office the complete series $59.99 at Target FYE price $199.99. These are just a few examples of FYE's overpriced items. FYE won't match prices and doesn't have a customer service number to call and complain. You can call the backstage pass a call center in India number and they will connect you however you won't be able to talk to a person you will get a message that no one is available and to leave a message a someone will return you call. FYE sells products at extremely high retail mark up and then won't match prices they must want a museum.

My 11 year old son and I(male 32 years old)entered the FYE in South Burlington Vermont located in the University Mall sometime between 1130am and 1 pm on 5/29/2017. My son was excited to see a stand of new fidget spinner located at the front of the store just to the right of the register area. My son asked if I could take one out for him so he could try it out (this is approved by the local AC Moore) I had no problem doing so as the package was not sealed in any way and could be repackaged without any damage. I took the spinner out and spun it for my son, as I did this the front end manager I presume ( women with brown hair in her early 40s) came over and rudely stated "can you not see the sign" and pointed to a neon orange handwritten sign on the right side of the display stating to not open the spinner. I said sorry if I had seen the sign I would not have opened the package. As the women returned to the register area my son witnessed her mouth "watch them" to one of the workers, I didn't fully believe him until roughly 20 seconds later a large teenage male fye worker was standing roughly 2 feet to my left with no apparent duties other than to stare at my son and I. I then asked him if the women had told him to watch my son and I, the boy mumbled that he was just standing there waiting to go on his break? I stated that I am a corrections officer and had been for the last 8 years and had no intention of stealing a fidget spinner. He then left my side and went to speak with the women. My son and I looked at a few more spinners (in package) as I heard the women say out loud "well they obviously can't read". I immediately approached her and asked " did you just say my son and I can't read?" She then stated that that wasn't what she said and I stated " that is exactly what you just said". She then stated that I wasn't teaching my son any lessons with the way I was acting. I told my son we were leaving and as I turned to leave she repeated something about me being a poor parent, at this point I stated that was going to turn around and walk away and for her to not say another word to me. I turned with my son and left and as I did she started telling me that I can't tell her when she can speak. All in all my son and I are pretty upset, I understand not opening the packages and did miss the sign on the display as we were both excited to see the new spinners. A simple maybe " I'm sorry but we don't let people open them" would have been sufficient, telling the staff to watch us and then mumbled insults about our ability to read was straight up insulting.

I was returning a spinner toy for my Nephew and your manger Tina was very disrespectful talking on her cell phone i asked her could i have a replacement or a refund she told her associate terrance to look for the item when he couldnt find the item she calledhim a retart iam offended that she would say such a thing when i ask to speak with her manager she said she was i will never shop in your durham store again she was loud and unprofessional she is a cancer to your business i will shop in carey

Manager Stephanie B at the f.y.e. in La Vale, MD refused to hire me, reason being she "does not hire people she has personal connection to", personal connection being I dated her step-daughter for 8 months 3 years ago when I was in eighth grade. Additionally, I have been trying to get hired at this store since last summer, and was recently told by an extremely high quality assistant manager that I should be recieving a call soon. Likely this means she ignored his recommendations and shot down my application unfairly, as someone from the store had just quit and there was an open spot. Not asking for a job, just that it is seen to that something is done about this, because I believe it violates the f.y.e. code of conduct.

I called the store at 11:15 and he picked up the phone and told me to call back after 12:00 in an extremely rude tone. I called back to inform him that the online info says that the store hours says they are open at 11:00 and he proceeded to talk to me and snap at me AGAIN! He got loud and argumentative with me when I asked for his name. He is a very unpleasant person to deal with!

I purchased this product at FYE store # 932 located at White Plains Road in the Bronx, NY. I was extremely excited to hear this album, as it is by my favorite artist. Upon opening this cd, the discs fell out as the case was broken. I went back to exchange the album and the only other copy in the store had the exact same issue. I asked if I could hold onto this copy until another copy arrived and was notified by Ladreena Barnes that the copy with the broken case would be put back out for sale, so another copy wouldn't be coming in. Since I really wanted to hear the album that night, I asked if I could hold onto the album and return it once a copy elsewhere (since another copy wouldn't be coming in). Unfortunately, I didn't have the money to get another copy elsewhere at that time. I paid with a debit card and the return takes a few days to process. Given the unique nature of the situation, I feel like I could have been worked with a little bit better to ensure customer satisfaction. I do not care if I used to work for the store. Just because Ladreena knows me doesn't mean that she can smuggly dismiss all of my suggestions to keep me, a customer, satisfied. This was my favorite place to shop. Now, because of Ladreena's unwillingness to work with me and the attitude that I received in this and many other situations, I will no longer shop at FYE at all. I actually feel like telling everyone that I know who does or might shop there in the future to avoid doing so at all costs because they will be treated very poorly by Ladreena.

The store I am complaining about is located at 9009 West Atlantic Boulevard Coral Springs Florida 33071 in the Coral Ridge Mall. The store manager along with other employees will hold onto merchandise for friends and family before customers can come in the store and buy them. More specifically the items are the Funko Pops exclusives. I called today March 2nd around 5 p.m. and a store employee told me that the store manager was reserving the pops for close friends. It is not fair for an employee to hold an item for an friend as I am trying to purchase the item as a customer coming into the store and spending money. This is not the only location or store where employees will hold back items for close friends to make more money under the table. So that is why I'm contacting corporate to let you guys know that really your losing more money in the long run because I'll stop shopping in your stores because your employees want to be selfish and hold onto things for their friends and family.

FYE has stores all over the country and online.Back in Jan I was shopping in my local store for my kids who like all the super hero merchandise.When I was checking out the Sales/Associate asked me if I liked to save on this purchase and savings offers throughout the year at this store and many others by getting a BSP Vip card.She said it costs nothing to join. I like to save money so I said yes. She never said that if I didn't cancel this membership after 30 days I would be charged a monthly fee.Well, fast forward 5 months and I notice a transaction for $11.99 posting to my Credit card for FYE.I wasn't shopping or did not buy anything from FYE on 6/23.So I called my credit card to report a transaction I didn't make.That is when my Credit card rep told me that FYE had been reoccurring a monthly fee for $11.99 since Feb I called FYE and they refused to refund my money.They said you should have read the little booklet they gave you explaining your membership.No they should tell you up front that there is a stipulation.I am very angry as I lost almost $60.I told them I will never purchase another thing from FYE.The merchandise they sell is available through other merchants who do not use deception to make money off their customers. I think all of us who have been ripped off should file a class action suit.This should be illegal!

On dec. 10, 2015 I place an order (6666946) for a dvd (on golden pond) collectors edition. I gave it as a christmas gift, only to find out, just now, that it does not play. Most embarassing! Since our local fye store did not have it and suggested I order online, in order to receive for christmas, I did just that. I called our store and, of course, they could not help me. Please help! The cost was $24.88. No return stamp was included in the package, just the dvd.

Joan kinsey
33 happy valley circle
Berkeley springs, wv 25411
[protected]@frontier.com
304.258.1792

My son signed up for their membership in the FYE store and then cancelled the service. The company continued to charge his account months after he cancelled. I finally called myself and spoke to a customer service agent named Sergio. He assured me the membership would be close and they would refund the money to his account. He provided me with a reference number as well. The next day my son's account was debited again from this company. They are frauds and the BBB should shut them down. There are to many complaints concerning this same issue.