FYE
reviews and complaints

My name is Zach Williams. I have been a loyal customer to F.Y.E for years. One day, at the store in the Berkshire mall I was offered the backstage VIP pass. It sounded nice and it was explained to me that I could receive discounts. When being explained, I was told I would get a 1 month free trial. I was not informed the cashier took my card numbers. When I tried it for the month I decided I didn't use much of the benefits it has to offer and I would not like to subscribe to it. I then noticed money was taken out of my account for it. I called the customer service line and the man that was hard to understand, after trying to convince me to keep it said he would cancel the subscription for me. He then told me it was canceled and told me to have a nice day. I was now charged again and called to explain my situation and that I didn't not authorize to be charged anymore for I have not used any of the benefits and do not want the subscription. The guy offered me a lower rate and I said no I do not want it. He then proceeded to tell me about the benefits and said he was going to leave the subscription active. I once again told him no I do not want it active I want it cancelled I have already been charged multiple times and I do not want it. He then gave me a cancellation confirmation number. I always tried to bring business to F.Y.E stores near me and feel very unsatisfied with this whole situation and might bring my business elsewhere.

Well I called and canceled my backstage pass the other day and they still charged me so I called them back asking for my money back and after much back and forth with the lady on the phone I told her that out of the hundreds of dollars ive spent and plan to spend there the least they could do is pay me my fee for the backstage pass and my bank overdraft fee and upon mentioning this point she told me she can waive the backstage pass fee but to get my bank overdraft fee I have to send my info here. So attatched is pictures from my banks website showing my previous charges to my card. Id like to note that im only upset about the second overdraft as the first one was my fault as I didnt cancel the service. So upon. So upon completing this form if my oversraft fee isnt payed by someone other than me im going to be very upset in fact so upset that I wont even so much as give someone a ride (Let alone go there myself) to another fye so if you guys enjoy my buisness which there has been quite a bit and there is potential for more in the future all you gotta do is fix the mistake.

I was at the lycoming mall fye located in muncy, pa. Not only was I not even looked at, greeted, or asked if I needed help finding something but I overheard a "manager" talking about an old manager who use to work there. I knew who this manager was because she helped my entire family every time we came in. She was always nice and helpful and she ending up leaving recently. I was sad to hear she had left but after asking where she went he continued to bad mouth saying she was bossy and strict. Is this what this company teaches? To have so called manager bad mouth others, yet those others left because of the company.
The store has completely changed not with looks but also the staff. There is no customer servicing, no friendly hello, but now we have to hear lies spread about someone who actually did the store good. We also watched him talk down to the employees that were there. Ordering them around while he just texted on his phone.
I ended up canceling my membership and just started going to other collectible stores around, going to this store is just not worth it anymore.

This guy has ruined this store for me. Not just with not even bothering to help but also bad mouthing someone who we enjoyed working there and who cared about her customers and going the extra mile for them.

Fye items are over priced. Companies like FYE blame Amazon not having brick and mortar stroes to why Amazon's prices are lower but how dies FYE explain this Seinfeld the complete series at Best Buy $64.99 FYE price$99.99 on sale. The Office the complete series $59.99 at Target FYE price $199.99. These are just a few examples of FYE's overpriced items. FYE won't match prices and doesn't have a customer service number to call and complain. You can call the backstage pass a call center in India number and they will connect you however you won't be able to talk to a person you will get a message that no one is available and to leave a message a someone will return you call. FYE sells products at extremely high retail mark up and then won't match prices they must want a museum.

My 11 year old son and I(male 32 years old)entered the FYE in South Burlington Vermont located in the University Mall sometime between 1130am and 1 pm on 5/29/2017. My son was excited to see a stand of new fidget spinner located at the front of the store just to the right of the register area. My son asked if I could take one out for him so he could try it out (this is approved by the local AC Moore) I had no problem doing so as the package was not sealed in any way and could be repackaged without any damage. I took the spinner out and spun it for my son, as I did this the front end manager I presume ( women with brown hair in her early 40s) came over and rudely stated "can you not see the sign" and pointed to a neon orange handwritten sign on the right side of the display stating to not open the spinner. I said sorry if I had seen the sign I would not have opened the package. As the women returned to the register area my son witnessed her mouth "watch them" to one of the workers, I didn't fully believe him until roughly 20 seconds later a large teenage male fye worker was standing roughly 2 feet to my left with no apparent duties other than to stare at my son and I. I then asked him if the women had told him to watch my son and I, the boy mumbled that he was just standing there waiting to go on his break? I stated that I am a corrections officer and had been for the last 8 years and had no intention of stealing a fidget spinner. He then left my side and went to speak with the women. My son and I looked at a few more spinners (in package) as I heard the women say out loud "well they obviously can't read". I immediately approached her and asked " did you just say my son and I can't read?" She then stated that that wasn't what she said and I stated " that is exactly what you just said". She then stated that I wasn't teaching my son any lessons with the way I was acting. I told my son we were leaving and as I turned to leave she repeated something about me being a poor parent, at this point I stated that was going to turn around and walk away and for her to not say another word to me. I turned with my son and left and as I did she started telling me that I can't tell her when she can speak. All in all my son and I are pretty upset, I understand not opening the packages and did miss the sign on the display as we were both excited to see the new spinners. A simple maybe " I'm sorry but we don't let people open them" would have been sufficient, telling the staff to watch us and then mumbled insults about our ability to read was straight up insulting.

I was returning a spinner toy for my Nephew and your manger Tina was very disrespectful talking on her cell phone i asked her could i have a replacement or a refund she told her associate terrance to look for the item when he couldnt find the item she calledhim a retart iam offended that she would say such a thing when i ask to speak with her manager she said she was i will never shop in your durham store again she was loud and unprofessional she is a cancer to your business i will shop in carey

Manager Stephanie B at the f.y.e. in La Vale, MD refused to hire me, reason being she "does not hire people she has personal connection to", personal connection being I dated her step-daughter for 8 months 3 years ago when I was in eighth grade. Additionally, I have been trying to get hired at this store since last summer, and was recently told by an extremely high quality assistant manager that I should be recieving a call soon. Likely this means she ignored his recommendations and shot down my application unfairly, as someone from the store had just quit and there was an open spot. Not asking for a job, just that it is seen to that something is done about this, because I believe it violates the f.y.e. code of conduct.

I called the store at 11:15 and he picked up the phone and told me to call back after 12:00 in an extremely rude tone. I called back to inform him that the online info says that the store hours says they are open at 11:00 and he proceeded to talk to me and snap at me AGAIN! He got loud and argumentative with me when I asked for his name. He is a very unpleasant person to deal with!

I purchased this product at FYE store # 932 located at White Plains Road in the Bronx, NY. I was extremely excited to hear this album, as it is by my favorite artist. Upon opening this cd, the discs fell out as the case was broken. I went back to exchange the album and the only other copy in the store had the exact same issue. I asked if I could hold onto this copy until another copy arrived and was notified by Ladreena Barnes that the copy with the broken case would be put back out for sale, so another copy wouldn't be coming in. Since I really wanted to hear the album that night, I asked if I could hold onto the album and return it once a copy elsewhere (since another copy wouldn't be coming in). Unfortunately, I didn't have the money to get another copy elsewhere at that time. I paid with a debit card and the return takes a few days to process. Given the unique nature of the situation, I feel like I could have been worked with a little bit better to ensure customer satisfaction. I do not care if I used to work for the store. Just because Ladreena knows me doesn't mean that she can smuggly dismiss all of my suggestions to keep me, a customer, satisfied. This was my favorite place to shop. Now, because of Ladreena's unwillingness to work with me and the attitude that I received in this and many other situations, I will no longer shop at FYE at all. I actually feel like telling everyone that I know who does or might shop there in the future to avoid doing so at all costs because they will be treated very poorly by Ladreena.

The store I am complaining about is located at 9009 West Atlantic Boulevard Coral Springs Florida 33071 in the Coral Ridge Mall. The store manager along with other employees will hold onto merchandise for friends and family before customers can come in the store and buy them. More specifically the items are the Funko Pops exclusives. I called today March 2nd around 5 p.m. and a store employee told me that the store manager was reserving the pops for close friends. It is not fair for an employee to hold an item for an friend as I am trying to purchase the item as a customer coming into the store and spending money. This is not the only location or store where employees will hold back items for close friends to make more money under the table. So that is why I'm contacting corporate to let you guys know that really your losing more money in the long run because I'll stop shopping in your stores because your employees want to be selfish and hold onto things for their friends and family.

FYE has stores all over the country and online.Back in Jan I was shopping in my local store for my kids who like all the super hero merchandise.When I was checking out the Sales/Associate asked me if I liked to save on this purchase and savings offers throughout the year at this store and many others by getting a BSP Vip card.She said it costs nothing to join. I like to save money so I said yes. She never said that if I didn't cancel this membership after 30 days I would be charged a monthly fee.Well, fast forward 5 months and I notice a transaction for $11.99 posting to my Credit card for FYE.I wasn't shopping or did not buy anything from FYE on 6/23.So I called my credit card to report a transaction I didn't make.That is when my Credit card rep told me that FYE had been reoccurring a monthly fee for $11.99 since Feb I called FYE and they refused to refund my money.They said you should have read the little booklet they gave you explaining your membership.No they should tell you up front that there is a stipulation.I am very angry as I lost almost $60.I told them I will never purchase another thing from FYE.The merchandise they sell is available through other merchants who do not use deception to make money off their customers. I think all of us who have been ripped off should file a class action suit.This should be illegal!

I bought a wallet yesterday, but it had no way to fit money into it. I came back today earlier to return it. I had bag, receipt wallet in mint condition. because thise one piece of black plastic is missing, the hanger it hung on, they cant accept my return at all. A wallet. all the money they make, they cant do a return for a wallet because of a small piece of plastic? really? I told her ill take it back", took the wallet back, and looked around the store, and a security guard wanders in. I thought its oddly suspicious that a guard comes in 3 minutes after my failed return. I don't have the wallet now bc I chucked it in a trash can five feet outside the store, but this isn't right of them. they cant do a simple easy return? I refuse to shop there ever again, and will boycott the store

On dec. 10, 2015 I place an order (6666946) for a dvd (on golden pond) collectors edition. I gave it as a christmas gift, only to find out, just now, that it does not play. Most embarassing! Since our local fye store did not have it and suggested I order online, in order to receive for christmas, I did just that. I called our store and, of course, they could not help me. Please help! The cost was $24.88. No return stamp was included in the package, just the dvd.

Joan kinsey
33 happy valley circle
Berkeley springs, wv 25411
[protected]@frontier.com
304.258.1792

My son signed up for their membership in the FYE store and then cancelled the service. The company continued to charge his account months after he cancelled. I finally called myself and spoke to a customer service agent named Sergio. He assured me the membership would be close and they would refund the money to his account. He provided me with a reference number as well. The next day my son's account was debited again from this company. They are frauds and the BBB should shut them down. There are to many complaints concerning this same issue.

I won’t recommend the company Fye Music Store. I paid $50 for the membership and used it within several months, but I wasn’t satisfied with it at all. So I decided to cancel the membership and contacted the customer services. I tried to reach them for several times, but no one replied. I left several messages, but no one called me back. They continued to charge me, but I want to stop it. Maybe someone has any ideas how to stop these charges, please contact me then or leave a comment. Thanks.

I bought some stuff from the company Fye Fye BSP VIP. The rep offered me to obtain the membership, but he didn’t mention that it wasn’t free. I agreed and after that they started to charge me for $13 per month. I want to stop it, but the seller didn’t communicate with me. Maybe someone has any ideas how to return money back, please contact me then or leave a comment. Thanks.

When I walked into the store, which was completely empty not a single other customer besides myself, I approached the counter to trade some blu rays for whatever I found while browsing. The associate at the counter told me that the girl who is doing the trades is on her lunch break and I would need to come back or wait until she comes back. This would make sense if it wasn't that I am the only sustainer, and only had 4 items that all he would have to do I scan. I have come in to trade at fye multiple times the entire process to trade or sell takes a total of 30 seconds and then however many items there are that need scanning. Mind you, this associate was leaning against the counter on his phone when I walked in and when I asked if he would be able to process them instead he told me no because this was the girl who is on her breaks job for the day and he does not want to. He was extremely rude and clearly shouldn't be employed if he doesn't want to do anything besides play on his phone.

Received and paid for backstage pass for one year. Find out I'm being charged $11.99 every month. Never agreed to this

I was trying to find a place that buys back dvds besides online and I found out that Fye does. I called FYE to make sure they buy back, because I live in asheboro, and I didnt want to get up there and find out they dont buy back. I called and talked to an associate named Matt which acted very friendly and said that they do buy back dvds and that I could come there tommarro (sunday) and they're not buying them back today because it's they're most busy day of the week. I was thinking that he was kind of blowing me off because he didnt want "the extra work", so i asked for the manager. The whole time I'm talking to him I'm being polite. He then said that he was the manager. I told him the situation that I needed to sell my dvds "that" day and I could'nt do it sunday- his tone changed with me and he paused and said, " ...how many dvds do you have?" I told him just 6..." He then said...uhh, yea i guess you can bring them down" and then he just hung up on me! Whats the deal with that. I was not even being rude to him, and Im suppose to be the customer. He acted like I was asking him for a favor. They told me that they buy back dvds "anytime" outside the holidays, not whenever they're not "busy".