Complaint Rating:

Futureshop practices fraud; I bought a desktop PC; the motherboard was not functioning properly. I immediately took it to the store. The told I would get the replacement within a week. I called them after a week; they told "It will take 3-4 weeks". I called them after 3 weeks; the reply is "The part is on the way; call us after 2/3 days"; After 4 days the reply was "We don't know who assured u about the shipment. we don't know how long will it take."

I went to the shop, and talked with the technician. He couldn't tell me any time frame, a month or 2 or 3? He told" usually it takes 8-10 weeks" (it was 1 week, the 2-3 weeks, no 8-10 weeks!!!). I asked him whether it is possible on my part to call HP directly. He told "yes, u can ask HP and give them product number". I called the HP; but they need the serial number. I called the shop again; this time someone told me " we don't give serial number".

"so, why someone from this shop told me I could do it myself using the product number in the slip?" I asked. The reply was "I don't know who it is!! She should not tell you something like this!!!"

After 10 weeks, I requested them to return me the original PC, and told them I didn't need the replacement. Their reply is " It is with the HP (hewlett-packard); so, we can't do anything!!!!" After 2.5 months I didn't get the product; and they come up with the same answer "we can't give u the serial number (to inquiry the HP); its our policy" When I request them to ask HP about the product, their reply is "we have nothing to do". So, you (futureshop) is doing business, but u don't know; who else should know it?

No one should buy PC or any other Laptop or computer parts from futureshop. They are nonsense and practices complete fraud. I think, I should benevolently donate my desktop machine to futureshop. If anyone like to donate their money to futureshop, can buy products from futureshop; otherwise they should refrain from it.