Dear Former Employee:
You are an idiot. Period. It's people like you that tarnish an honest salesman and drove me to stop trying to help people get what they need and pushed me back to self employment... efectively leaving a great job that I enjoyed greatly aside from the difficulty of dealing with my own team non-sales team members and "My Friend is Mr Technician Extraordinary who claims he can do everything for me but will send me a bill for parts" feeding inaccuracies to customers.
For every plan, there are things not covered, damages done to the unit, failures due to improper use, etc. Not everything is covered, regular use failures and power surges are. You are covered for things during the first year. AS per computers the techs can facilitate shipping for the customer to the manufacturer, cover accessories beyond the standard 90 days and cover for power surges, no lemon and replacement guaranty.
Of course accessories are overpriced. Accessories are smaller, less complicated and easier to produce. Retailers get them a lot cheaper and charge the standard going rate. That's retail. Everything goes through it's cycle. No decent salesman would push a piece of crap product just because of commission. It's pointless, it destroys customer loyalty and trust and the truth of the matter is.. the products that are paying the salesman higher year round are products that people NEED with their purchase. Cable, Case and etc. If they already have the parts for it. awesome.
They high five each other because they are proud that they got the customer everything he/she needs and with a full custom package of products there is a minimal risk of returns because everything is custom tailored to the customers needs, sure the extra money they made gets them excited.. but lets say this.. they deserve it. Big time. It's hard work selling the proper products to a customer and getting over the whole "you just want to take my life savings from me" attitude that some customers have. Being a merchandiser you have no idea of any of this stuff aside from putting products on the shelves and seeing the odd customer complaint about services and "extras".
The $40 backup cds... PS... does not exist.
Futureshop doesn't sell backup cds. They sell setup packages that cds are included in for $99 basic, $149 with Antivirus and $299 with office/antivirus. If a customer wants certain software or is not comfortable setting up the system's operating system and preparing the backup disks themselves then they are happy to pay to have the 6 hours of labor done for them. These disks contain windows, drivers and programs that ship with the computer. Without those... there is NOTHING to restore the system to a usable state should the hard drive get wiped but as you say.. nothing special. Who needs a copy of windows and drivers anyways... right? Your friends who know about computers obviously don't know what restore cds are for. No computer purchased in a big box store comes with these... so.. joe blow gets a virus 6 months from now.. hard drive corrupted and needs to be wiped.. how does he get windows running again? Magic? Push a special "make kickass fixed now' button? Seriously, are you frikin stupid? Without these cds the computer is waiting to be a coaster/doorstop. Customers can easily make their own to factory spec (like the futureshop techs do) if they chose and are comfortable doing so.. but why bother? It's included in the software setup packages. Some people (75%) have absolutely no idea how to configure a computer let alone make restore cds...
Now.. ask yourself something.. you say a lot of associates don't purchase warranty. Why is that? Why would they do that when they wait for something to go clearance. get it knocked down half price for a demot hat just needs cleaning out without any waranty anyways.. if it lasts 6 months, hurray! Buy a new one on clearance knocked down 50%... makes sense right? Now take average joe blow customer who wants to fork over 1200 dollars on a laptop or TV... I'm sorry but $300 to cover something that WILL break and cost the customer $100 to ship for repair during the first year + another two years coverage.. well.. makes perfect sense. Do you have any f**king idea how expensive it is to repair a kinked display cable, surged/defect motherboard on a laptop? $600 average for the display repair, $450 for the mainboard.. those dinky power supplies on laptops, computers and TVs are not designed for long life.. they crap out easy, , welcome to the replace once a year club on dirty older power grids in older parts of town. So tell me... is it really a rip off? I got excited when I sold a warranty.. you're damn right! more money in my pocket but MOSTLY my customer who I am thankful for is COVERED and I am able to help him when something craps out on him that's not covered under manufacturer's warranty and after that warranty expires he is still covered with better service for the remainder of the PSP warranty for a longer more reasonable life of the product.
I think you are bitter.. all you did here was throw unfounded slander out but I can understand because you made barely above minimum wage where your work was way under appreciated being "merch". However.. come up with some facts instead of feeding this garbage to the public who count on these companies to take care of them. You were told to leave the customer alone probably due to your displeasure to your job, inaccuracies to your presentation and the fact that it's up to sales personnel to sell printers, not you.
So above all said here... how is PSP warranty a scam? It covers repairs, parts, labor, etc.. I'm seriously not following. Look at big companies like Dell.. almost every computer sold has a warranty attached to it.. why? Because customers need it, want it and are willing to pay for it. Is it a scam? Nope... even before I worked for BBCanada (futureshop) I always recommended people buy warranties because I got fed up with my idiot friends begging me to fix their shit for them and then whining like babies because I have to charge them an absurd amount of money for PARTS and hours of LABOR fixing the products for them.
Is warranty, accessories and other things expensive.. HELL YES!!! Too expensive in contrast tot he cost of the original product.. and yes.. Monster Cables ARE Glorified and cost 10 times what they are worth.. but.. if you want a quality cable, quality accessories that wont mess up your jacks, ports and connectors on your tv, laptop computer etc.. pay the extra.. You'll either fork out now.. or fork out the repair bill for a busted jack from a cheap cable... im talking from personal experience here over many years of electronic purchases.
Ok now look 10 years ago.. buy a tv.. all u need is... the tv.. the damn thing came with a cheap simple coax cable.. all you needed.. look at tvs today... not the same animal at all. there's digital audio, video, hi-def. etc. etc. More parts for it needed at purchase. Look at computers ten years ago. They were $2000-$5000. They came with printer, cables, speakers, software, long warranties, awesome service... look today.. $1000 gets you a computer with a year warranty. No printer, no cables no service worth writing home about and no software.. |
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