Complaint Rating:

Company information:
Raymour and Flanagan
1855 Central Park Avenue
Yonkers, New York
United States
Phone: 914-793-3404

I ordered a sleeper sofa at the end of January. It was a special custom order with a coil mattress--which is a regular mattress with an inflatable air mattress built in which needed a pump. I was told because this was a special order it would take approximately 6 to 8 weeks. Upon delivery sometime in the middle of March--it was delivered--with the wrong mattress. I also ordered a matching loveseat--which came--without FEET. I immediately called the store--and was told--that a coil mattress is a special order--NO KIDDING!!! I knew that when I ORDERED IT. It took four weeks of constant calling and being given the run around to finally get the mattress--however, they did not bring the PUMP--which needed in order to inflate my special custom order mattress. I am still waiting for the pump to be delivered. I have been calling and getting the "manager" who is supposed to call back and never does. Warning: DO NOT PURCHASE ANYTHING FROM THIS STORE.