Complaint Rating:

Company information:
DEFENCE
India

Dear friends,

I AM WRITING TO THIS FROM NEW DELHI WHERE I AM SUFFERING BECAUSE OF HAIER'S POOR SERVICE NETWORK. I PURCHASED RANGE OF HAIER PRODUCTS (REFRIGERATOR, MICROWAVE AND FRONT LOADING WASHING M/C) BELIEVING IN THE QUALITY HAIER PROMISES.

I HAVE A PROBLEM WITH MY WASHING M/C (MODEL-HG1200 TXVME) AND SINCE LAST 15 DAYS I HAVE BEEN RUNNING BEHIND THEIR CUSTOMER CARE DEPARTMENT REACHABLE AT TOLL FREE NO. 1860 180 3333 WITH AROUND 08 REMINDERS FOR A REQUEST TO RESOLVE. COMPLAINT WAS FIRST REGISTERED ON 03 AUG 09 AND SINCE THAN THE SERVICE ENGINEERS HAVE VISITED ONLY ONCE. THE SERVICE ENGG. COULD NOT RESOLVE OR EVEN IDENTIFY THE PROBLEM WHICH WAS EXPLAINED BY ME IN VERY SPECIFIC AND CLEAR TERMS. I AM STILL RUNNING BEHIND THEIR NETWORK TO GET THE PROBLEM RESOLVED.

I EMAILED THEIR CUSTOMER CARE DEPARTMENT IN INDIA AND CHINA AT customercare@haierindia.com ON MORE THAN THREE OCCASIONS, AND TILL DATE I HAVE NOT RECEIVED ANY REPLY.

i believe the company is very busy marketing its product while paying very little or no attention to after sale services.

Believe me, if the service standards are not improved, HAIER may be rest assured that people in India will out right reject their products.

regards,