Complaint Rating:

Company information:
FTD Florist
United States
www.FtdFloristsOnline.com

On May 7th, 2008 I went online to order flowers for Mother's Day from FTD.com. My girlfriend and I ordered flowers for both our mothers.

Ten minutes after we place our order, I get a call from a FTD customer service representative stating that "the flowers that I have chosen are not available at a florist nearby" (bs, but anyways), "and that I could call FTD and speak with a rep or he would cancel my order and not charge my credit card." So I said "thanks but cancel my order." 5 minutes later I get an email from FTD stating that they cannot Process my order, and it will therefore be cancelled, and my credit card will not be charged.

So at this point you are all going, great what’s the problem. Here it is, needing flowers for mother's day I find a florist in both of our mother's home towns and order directly from them (should have done this in the 1st place). So I now have flowers going to our mothers perfect. Mother's day arrives and both mothers get the FTD flowers (the cancelled order) and the new flowers that I got from another florist because FTD cancelled my order.

So I patiently wait to see online if they have charged the flowers to my account, and yes you guessed it; they DID.

So I call there customer service rep, and discuss the matter with a very nice rep (Jessica), and explain my situation. She gives me the generic "well we have no records of calling you or sending you an email." and "if the flowers were delivered there isn't much we can do." HOLD ON you cancelled my order and then reinstate it with out telling me and "there's not much you can do???" So reluctantly I hang up because she informs me that she cannot discuss the matter further until she calls the flower shops to see if the flowers were indeed sent.

Fine I call back the next day and talk to 1 customer service rep, same story, so I talk to her manager, same story, so I go one level higher, same story. By this point the time I spent on hold in-between talking to someone grew in length (if we bore him with the hold music maybe he will go away). Once I finally talk to the 5th person, he informs me that I will be refunded my money BUT (this is the best part) to inform the people I got the flowers sent to that that the florist will be coming to pick them up!!! HAHA so FTD screws up and is going to get the florist to clean it up. The florist calls my mother, and she tells the florist the story, and she says "enjoy the flowers that is a waste of out time/$ for their mistake."

So I will never use FTD again, and I advise you to stay away from them as well.