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FTD Complaints - NON DELIVERY - POOR CUSTOMER SERVICE

Review all FTD complaints

FTD
Posted: 2008-05-12 by AL [send email]
NON DELIVERY - POOR CUSTOMER SERVICE
Complaint Rating: 100 % with 1 votes
Company information:
FTD
Wellington, Florida
United States

They failed to deliver on Mother's Day. They would not answer their phones. Never again. You don't screw up on Mother's Day. Too many other flower companies to choose from. Their new CEO is only 31 and admits to not knowing anything about the flower business. Now he proved it.
Comments United States Flowers Delivery
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More FTD complaints
FTD - Monthly roses not delivered!
FTD - Non-cancelling of orders!
FTD - POOR QUALITY, RUDE CUSTOMER SERVICE
FTD - No delivery for Mother's Day
FTD - Cancels and reinstates Order
FTD - Flower Delivery
FTD - Bad service
FTD - Non delivery!
FTD - Flowers never delivered, no customer service help available!

Comments

88 days ago by David [send email]
FTD online dropped the ball

I ordered a dozen roses – next day delivery –guaranteed- for my mother in-laws 70th birthday. The flowers never arrived. I called “customer service” and they said they would “Make it right” first thing in the AM (the day after her birthday). I got home at 4 pm to find out that the flowers were still not there and that nothing was done. I called them a second time and the woman on the phone said, “sorry, … I could call your mother in law and let her know that you did order flowers”
Never again will I use this company or their web site. Find a local service and save your service fees.
FTD very bad service and no follow through!
25 days ago by Sean [send email]
FTD.COM are a horrible company, in my experience. Their price for a dozen roses is obscene to begin with, but they offered a 'free' teddy bear as part of the deal. So I made the order. The roses got delivered, but no bear. I contacted their customer service via email, choosing 'delivery problem' as the subject. The IDIOT who responded did not bother to actually read my email. Instead, they chose to simply confirm the delivery was made. I sent a second email. The response was 'we investigate all complaints individually so it may take a while'. A week later and still nothing. They obviously work on the basis that if they ignore you, you'll go away. In my case they're WRONG! Disgusting, incompetent and utterly pathetic customer service. I recommend you AVOID this company.

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