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not a good business to deal with
I placed an order on friday (8/12/11) to be delivered to a business on saturday (8/13/11) and paid $29.99 extra for the saturday delivery. The delivery was never made. I called the customer service number on sunday, only to be told that the "shop" (whatever that is) is closed and would not be available to contact me until monday (8/15/11).
This company boasts 24 hour service, which it does not have. It also states that ups delivery will be made. They did not even give a courtesy e-mail or phone call to me to let me know that the order had not been delivered or fulfilled. I had to speak to the intended recipient, and then face the embarrassment of explaining to them that I "thought" I had sent a plant to them! I find this company unreliable and also prone to misleading advertisement! Not a good business to deal with.
failure to render services that were paid for
I ordered an arrangement at 8:30am to be sent for same day delivery, which did not happen. I called the [protected] which is actually an answering service that promises to have someone from the "shop" call you back. I placed several calls for 4 days and several emails as well with NO RESPONSE. I didn't even get a call to let me know the delivery was not...
Read full review of FTD Companies and 16 commentslate delivery on day after valentines day
I ordered a valentine flower package from ftd.com, two weeks ago, feb 1st, for delivery on valentines day, feb 14th for my girlfriend. This morning on valentines day I get a email from ups saying they will be delivered by the end of the day tomorrow the 15th! Wtf? Thanks ftd for ruining valentines day! You would think with how ftd over prices all their stuff they would at least make sure things get delivered when they are suppose to be delivered! Please avoid ftd if at all possible. They are over priced and have a very good chance that the delivery will be a day or so late which is kind of important when it comes to holidays and birthdays and other very special occasions. At least special to us the consumers but I guess not to ftd! Very very upset! Ftd does not care about you after they get your money.
Thanks Iron Muffin. Great idea but can't get away from work in time today. I know it's not really ruined but it was very disappointing. BTW, what's with this ragon jerk? Go to his account and you can see all he does is try to be an A@! hole to everyone. Haha thanks for making me laugh today ragon and maybe you should go get a life.
The complaint has been investigated and resolved to the customer’s satisfaction.
hidden and outrageous delivery fee
Wanting to take advantage of the 15% off deal advertised today on ftd's website and on emails that I have received and the banner on this very website, I went through the process of ordering three separate floral arrangements for family members - the prices appeared to be good, the initial estimate was around 160.00 - when I got to the "submit" button - the total was now over $210 due to an $18.99 delivery fee for each arrangement. Nearly $20 for delivering a $40 arrangement? That is outrageous.
Since I had already devoted some 20 minutes to the process, I went through with the order. However, unless I get some relief from ftd (I immediately sent them a complaint), I will never use ftd again.
[censored]
I am a guy, you stupid cow. Why, do you create numerous profiles in order to have anyone agree with you? Get of the computer and out of the Wal Mart house dress. Get on a treadmill and think about an online education. Stupid cow.
I don't have to follow you. If I read a complaint and ELLEN67 has posted, funny how you f tards start showing up.
You better shape up Ellen or we will have to send you away to obedience school
And now blasphemy from this this Ellen person.
Now Ellen, you have over stepped your boundaries. The DebtorBasher is not going to be too happy with your passive-agressive behavior. Venice09 is one of the most high respected member of the my3cents community. I fully expect you to apologize to Venice and then grovel, begging for her forgiveness.
VeniceWithIQ09, how much is gas by you? $18 wouldn't even cover gas for the three deliveries. One order charges $13.99 shipping charge for 3-7 days delivery. You have such a hard- on for ELLEN67. I have seen you follow her comments around this site. You will say anything to get into a conversation with her that you even post BS just to post something on the same complaint as her. You are a Stupid shut-in
horrible service!
Do not order flowers from FTD.com. I ordered flowers from FTD on the date of 2-13-10 for delivery on Valentine’s Day and they never arrived. I called the very next day and they stated that the florist did not have that model, but I never received a call from the florist or FTD.com. All I received was a weak apology, and a claim that my money would be refunded in the next 7-10 business days (which didn’t comfort me at all). They are too expensive anyway. DO NOT ORDER FROM THIS COMPANY. This review could have been completely different if they had just contacted me as soon as possible, but instead they chose to apologize upon being prompted too. I hope this business suffers horribly because they ruined Valentine's Day in my eyes for myself and my girlfriend. I felt i had to email her the confirmation just to let her know I did not forget to send her flowers on Valentine's Day which I do every year. This lack of action by FTD.com as well as the florist they contracted with is inexcusable. On this particular day customer satisfaction should be at 100% because it is a very important day for those who are in loving relationships. They offered me no satisfactory excuse and once again because of this I hope this company suffers. DO NOT ORDER FROM THIS COMPANY. DO NOT ORDER FROM THIS COMPANY. DO NOT ORDER FROM THIS COMPANY. DO NOT ORDER FROM THIS COMPANY.
No matter how many times you request, they will never remove your email address from their daily SPAM. I have tried literally dozens of times. Their customer service dept. is horrible. Do not order from FTD!
worst flower company
I ordered some some balloons to be delivered to my significant other on 3/17. I placed the order on 3/15 and left special instructions for the balloons to get at his work by 1pm. Well it was 2pm and I still did not get confirmation of a delivery so I called FTD and spoke to a customer service rep upon which she told me "not to worry". Okay ma'am I said. He leaves at 3pm so I am not going to be paying for a service that is not complying to the order as requested. Long story short... delivery was at 3:34pm. The balloons over the weekend defaulted and the surprise was ruined. I will NEVER order flowers/balloons from this company again. I had a 25 gift card and thought...let me give them a try, maybe they are good. HORRIBLE Company...I am just sticking with Pro Flowers, should have never cheated on them...
false advertising
I've got a beef with FTD. I ordered a featured bouquet for Mother's Day, and the photo on the website was full of beautiful yellow flowers. The bouquet my mother received had just four... the rest were dinky little daisies. Ten days and two frustrated emails to customer service later -- and I've been ignored. I went to Facebook with the same message, asking for some attention to my concern -- and my post was deleted from their wall (even after receiving feedback from other community members).
Guess what FTD -- if you're going to operate a community on Facebook, and then your idea of moderating it is to censor the content you don't like, you probably shouldn't waste your time.
With all the options we have in choosing online flower delivery, there's simply no reason ever to return to FTD.
false advertising/no accountability
I will never use FTD again. Simply put, if they do not hold their florists accountable, then they clearly do not need my business/money. I ordered a Mother's Day bouquet ("Dreamland Pink Bouquet" consisting of pink roses and peruvian lillies) this year, and had the option of 3 different price point arrangements: 14 stems with vase at $39.99, 20 stems with vase at $49.99, and 26 stems with vase at $59.99. After shipping and handling charges, the total for the order came to $90.98. I decided to go big and get the nicest, most expensive arrangment for my Mom. The photo depictions of the arrangements on their website show how each bouquet SHOULD look. Needless to say, when the flowers were delivered to my Mom's house, I was extremely disappointed and angry. The photos attached show what the arrangement was supposed to look like, and of course, the weak flowers that were actually delivered. After contacting FTD, they asked if the stem count was correct (which it was), and then explained that they could not verify nor hold the florist they used to locally arrange and deliver the flowers accountable. For $90.98, I would hope that I was getting what paid for... I guess not. And that is that, I will never again use FTD, and will encourage others to send their business to 1800flowers.com (who have always been spot on with my past orders) or other businesses that actually give a hoot about their customers.
Today I have two returns in play not deliveries like I ordered. Both are for a small town in Louisiana. One from FTD who were courteous, sales oriented, and motivated. The other from 1800Flowers who were bad reception, they called with the most confusing responses that seemed like they were testing me for my reaction, and they tried the same return as credit scheme the other company did. Is that business or even competition. Nah, that is just two criminal business organizations fighting over some scraps of a no longer defended american economic system.
I was expected flowers for a loved one today, but now all I can wonder is where do they now dispense the good hard justice or does that still happen?
I have to disagree though 1-800 Flowers is just as bad, if not worse.
Yes this totally true! I just ordered and first they called to say the vendor called to say they stopped delivery early today. They would refund half the delivery charge and deliver tomorrow. They called me again to say the vendor called to say no delivery on Saturday. I asked for my money back. They said not once, nah, not twice, nah, not thrice, this is getting stupid they did it like seven or eight times, insisting I should take a store credit more than the value I was charged for the product I ordered. They explained how I can use this credit for a later purchase some where else. I said no and they said it would be five days until the charge will actually reverse, so I guess extortion still is a thing in a way. I got curious so I called all the stores in the town I was ordering for and they were still open. None of them deliver or work with flowers.com. How could they offer me business they had no access to. It seems to me that FTD companies are just successful brand based drop shippers and not part of a legit sales chain. They are middlemen and very bad ones at that.
never delivered — customer service sucks
I ordered flowers for Mother's Day the Monday before and wanted them delivered Friday. FTD never shipped them and never told me. I called on Saturday to find out what happened and they said they could deliver them on Tuesday AFTER Mother's Day. The conversation was difficult because the rep barely spoke or understood English. She refused to give me a discount on the overnight shipping that I paid for and kept repeating the same thing over and over. I have been so frustrated or angry dealing with Customer Service. I can't believe that this could be considered acceptable. I ended up canceling my order and ordered from a competitor.
wrong product delivered, no resolution
We ordered "the best" flower arrangement for a new granddaughter. When we visited her a week later, we were quite embarrassed to see the little bouquet that had been delivered — it was barely 7"x 7", but should have been 11"x 11" according to the website. We requested re-delivery of the correct product, but our email was ignored. On the second contact, they offered $12 credit (instead of $20 plus tax, the difference in cost of the arrangement we ordered). We've submitted a claim dispute through our credit card company for the difference in cost, but that doesn't make up for the lousy product and customer service we experienced. We're done with FTD! Now I wonder if other deliveries were what we ordered. I didn't know I had to ask recipients for a description of the gift we sent!
The complaint has been investigated and resolved to the customer’s satisfaction.
Poor quality, shabby customer service, Ordered a spray of flowers for my deceased boyfriend. The flowers that arrived were horrible and not representative of the picture shown. You will wait over thirty minutes on the telephone for a customer service rep. I will never order flowers from FTD again and hope that eveyone heed this warning and go to another florist. I was told I would get a refund but thier customer service would not send me a confirmation via email. Do not order flowers from FTD. I fully intend to take this matter to small claims court and wish that this could be done collectively so that this does not happen to anyone else. Hopefully this posting will be helpful in protecting other consumers. Do not buy flowers from FTD or you will be disappointed.
avoid them
On Feb.2 I placed an order, FR0574217, with FTD for 36 roses to be delivered on Feb.11 and received an e-mail conformation. When, they did not arrive by 7:oo on 2/11 I sent an e-mail to FTD customer service.I later sent 6 other e-mails and as of 2/14 none have been replied to .
On 2/12 I talked to a customer service agent and also her manager for over 30 minutes and the answeres are incredible.
According to FTD, they transmit an order to a florist but thier system does not know if the florist recieves it. There is no acknowldgement of the order. They also have no idea if it evers ships. They have to call the florist for any information.
The "T" either stands for telephone or telegraph.
The order finally arrived 10:00 on Monday after my wife went to work.
Still no apology or any contact from thier Customer Service.
Avoid FTD !
Alex reached out to me via email a week ago promising a full refund. I haven't seen that yet and am awaiting a response. I will keep posting here as this progresses.
Dear Valued Customers,
I would just like to post some contact information in the event that you are having any difficulties reaching our company. If you call the number posted on your e-mail confirmation with a problem and feel that you're not getting any results, please contact our local number at [protected]. You can also e-mail me personally at alex@flowers.ms. Our goal is to provide you with excellent service and that you wont feel the need to resort to using this board as a means to voice any complaint you might have. We will do our absolute best to resolve your issue.
Kind Regards,
Alex, Manager
Flowers, FTD Member Florist
www.ftdfloristsonline.com/flowers
www.flowers.ms
[protected]
[protected]
@ FLTRX372
I'm sorry to hear that the arrangement your ordered was sub-par. I believe that you reached out to me via e-mail. If that is the case, I responded to you and I'm hoping to have your order resolved very shortly. Valentine's Day is the busiest floral holiday of the year and we're doing the best we can to touch base with our customers and resolve all issues as quickly as possible. Please feel free to e-mail me at alex@flowers.ms or call at [protected].
Kind Regards,
Alex, Manager
Flowers, FTD Member Florist
www.ftdfloristsonline.com/flowers
www.flowers.ms
[protected]
[protected]
Good evening. I placed an order through their website on Wednesday 13 February 2013. I ordered product 13-V8, the large version at a cost of $89.98 after the service charge. Their on-line catalog shows this to be a really nice display of roses with a pretty heart-shaped vase. On 15 February, a day late, a completely different and much smaller arrangement was delivered to my wife. I have called their 800 number several (5) times and someone takes my information, ostensibly for a return call. I have not received a return call, and I have not received the refund that I asked for after my 4th call to them. I originally simply wanted the arrangement that I ordered delivered as promised but by the fourth call only wanted a refund. My order number was [protected]. I really hope that others see this so they don't get ripped off as I have.
Chris Potter
no delivery on valentine's day
FTD florist at 1-800-send-FTD failed to deliver a Valentines Day gift that was ordered on 2/13/2011. No calls telling that it wasn't going to happen.( so maybe I could go to Plan B) No nothing ...Yea Honey a really did order it on time. ( like women will really fall for that one, with us Guy's.) Called customer service on Hold for over an hour 3 times trying to get a refund. They said they were sorry but that was it. This company's motto should be if want service... BEG...If you want Delivery for get IT.. if you want your Wife to happy do not buy FTD... C1004090902
Don't blame FTD...well, don't blame them that much. You are right that it's better to use your local florist-and a bit cheaper as well. But for florists, Valentine's day is Hell day. Possibly your florist underestimated how many online orders they could deal with, and coping with that plus phone orders plus walk-ins plus temp drivers plus total exhaustion...well, stuff happens. As to calling out to a sender to ask for a sub...well, when all four lines of your florist are already lit up with INCOMING calls...well, probably will not happen.
I work for a florist. My recommendation is to order a couple of WEEKS early from your local florist. And if at all possible, pick a day other than the actual V-day itself. Finally, if you want to risk delivery that day anyhow, make a game of it. Many local florists will make it up to you in very big ways if they miss a delivery.
And anyone who thinks they are going to be able to order and get a delivery THAT day is frankly delusional.
(I am still shellshocked from working this past V-day. It was HELL.)
I will never use FTD.com. I ordered an upgraded flower package, which included roses and lillies, as well as two Valentine's balloons and a card. This was our first Valentine's day together as a married couple and I wanted to get my wife a really nice flower arrangement. I ordered my flowers on Feb. 9th 2011 and to have them delivered to my wife's work on Monday Feb. 14th, 2011...Valentine's Day. In the past my wife would normally call me (when I sent her flowers) around 12-2 PM to tell me how happy she was to receive her flowers. Around 3 PM I have not heard from her, so unfortunately I had to ruin the surprise and call her and ask if she received anything. Much to my surprise, I she had not received anything. I called FTD.com and had to wait on the phone for an hour and a half, when I finally got through, they informed me that their computers were down and could not look up my order.
The next morning, I called to complain to FTD.com and they were very nice and even offered to take 40% off my bill. As nice as that may be, our Valentine's Day was ruined and it looks really dumb to receive flowers the day after the holiday has passed. To the rest of her office, it looks like her dumb husband forgot to send flowers on Valentine's Day and now I'm going to make it up the next day. Thanks FTD.com. The lady on the phone told me that my wife will get her flowers today (Feb. 15th). At 3 PM, my wife still has not received her flowers, so I called FTD.com once again and the lady on the phone told me that the driver was on his way and had the flowers in his truck. A few more hours passed and still no flowers and unfortunately my wife's office had closed. That night I was furious, so I called FTD.com once again and demanded my full refund. I could not believe what they offered me: they said that they will make sure the flowers are sent the next day and I will get 10% off my bill. At this time I was really confused, because earlier that day, they were going to give me 40% off my bill and now that the day has passed, I'm going get only 10% off. I told the lady to forget the damn flowers and to give me a full refund in return. At first the lady was not going to do a full refund, so I asked to speak with a manager and finally the manager said that I should receive the refund in 5-8 business days.
Now this is where the story get's really good. The next day (Feb. 16th) I get a phone call from FTD.com and the man said that the florist does not have the vase for the arrangement that I ordered and they will have to give me a different vase, however they will be willing to give me a $10.00 upgrade. Now wait a minute! First off, how the hell could the driver have my wife's flowers in the truck on Feb. 15 and was on his way to my wife's work, when in fact the next day I'm informed that the florist did not have the vase for my wife's arrangement...basically I was lied to! First of all, why is it 2 days after Valentine's Day that I'm given this information? Secondly, if the florist didn't have the vase, why was I not notified days before Valentine's Day. Of course I would have said "...no problem, just go with a different vase." But what really pisses me off, I was lied to by FTD.com. Don't tell me that my wife's flowers are on the way, when in fact they were never even arranged. Think about it, if the florist didn't have the vase I ordered, that means that the arrangement was even started until 2 days after Valentine's Day. It's not like I ordered these flowers the day before Valentine's Day...it was 5 days before. I will never use FTD.com ever again and I urge all of you to just go to the local florist yourself and have them delivered. Take out the middle man and go straight to the source...after all, FTD.com uses all of your local florists anyway. The best part; while I'm on hold (on the phone) I keep hearing an advertisement about same day deliverey...wow.
terrible product
Purchased flowers for my Mom thru ProFlowers.com and when she received them and they were absolutely disgustingly pathetic! I have pictures that would make your stomach turn. I paid close to $50 for some thing that looked like a bunch of weeds! The advertisement for a gorgeous, full boquet, not a bunch of wilted dead weeds! Not what you want to hear when you tried to make your mothers Valentines day special, especially when she watches my children for me while i work. She deserved a gorgeous bouquet, instead she got a bunch of weeds! Im a single mom and i dont have that kind of money to throw around. And I have filed a complaint with them and I do hope that they rectify the situation! I am quite disappointed. This also happened to a friend of mine who sent my roses in Vegas and when I got them they were wilted and some of the buds were snapped off. I didnt remember the name of that company until now and now I know better! I will never order from them again and I wont let any of my friends order from them either! I attached pix too! One on the left is what was advertised! And the one on the right was what I got! NO WHERE NEAR WHAT I ORDERED! Thanks Tammy
The complaint has been investigated and resolved to the customer’s satisfaction.
Those aren't weeds, they are buds. At least they look like buds, it's kinda hard to tell from the pic. The flowers haven't opened yet. Put them in water per the instructions and they should open up in a day or so. I've used ProFlowers for years and have never had a bad bouquet.
false advertising
So I decided to go through ftd.com to have flowers delivered to my fiancee at her work. I ordered the big hug bouquet medium size pictured totalling $70.00. I found out my fiancee would not be at the office i was having delivered so i called ftd to have the date changed. The guy i spoke to was obviously foreign and hardly understood me but i thought he had my address changed. So come Valentines day not only did they deliver the flowers fifteen minutes after her office was closed (luckily someone was still there) they delivered them to the wrong address that i originally had tried to change. This isnt even the best part, theres was only five flowers bloomed out of a total of twelve and they were all wilted. The ones that werent bloomed were brown because they had obviously been left out unrefrigerated. I uploaded two pictures one is how the bouquet is listed on the site and the other is what she actually recieved. Rip off I still have yet to get hold of anyone regarding a refund.
No sp I don't bear any blame because ftds florist they contract with should be able to deliver the product as said by erin. Its hard to tell by the pic but its like they didn't even attempt to make it even look halfway descent.
I make no excuse for the poster and the issues with the change of address but chances are with the flowers looking that bad they wouldnt have exactly looked any better no matter where they were delivered.
SP- I dont agree. If a company promises a product they should be able to deliver on it. Delivery practices are not the concern of the client. If they wont be able to provide what they claim due to delivery practices then they need to change something. Most flower trucks are refridgerated and if this one wasnt for some reason you should have to shell out $70 for dead flowers, period.
poor quality and service
I ordered a Rose bouquet on Tuesday, 2/8, for Valentine's Day to be delivered on Saturday, 2/12, and paid $75.57 including shipping and tax. When my wife received it today, 2/12, the bouquet was so small in height (10") and width (5") that it couldn't have been worth more than $25 including shipping and tax (see picture below). I also ordered the "Better" package which was supposed to include 10 roses and some carnations but my wife received the "Good" package which includes 4 roses and some carnations. I called customer service to complain. They attempted to contact the local florist who arranged this and delivered it but they were not picking up the phone. FTD customer service told me they cannot do anything until they confirm with the florist what they delivered. The arrangement my wife received was an embarrassment. I have ordered from ProFlowers.com and 1800flowers.com and never had any problems with them. They send dozen medium to long stemmed roses for less than what FTD charges for this tiny bouquet. I will never buy from them again and I strongly warn everyone DO NOT BUY FROM FTD! YOU WILL GET RIPPED OFF!
The complaint has been investigated and resolved to the customer’s satisfaction.
Same exact thing happened to me dissatisfied, the flowers my fiancee recieved were an embaressment as well. I will never use ftd again.
ugly flowers
My husband sent me the ugliest roses I have ever seen from FTD today. They are called "Rainbow Roses" which are roses that have been dyed multiple colors. I was shocked when I received them, thinking it was some sort of a gag. I called FTD and they said that was what he ordered, and I found out that he paid $80 for a dozen of them! I told them that they were the ugliest flowers I had ever seen and could believe a reputable florist would even offer something like this. I asked if they could be exchanged for "real" roses and was told NO, all they could do was send me another dozen of the same ugly man-made roses.
FTD's "satisfaction guarantee" is only that the flowers are "fresh" not NICE. If you really want to make a customer happy you need to 1) not offer really ugly flowers; and 2) If you really think you are offering a good product than you need to guarantee that the RECIPIENT likes them, not the person that placed the order.
My husband has been barred from ever ordering flowers from FTD again.
The complaint has been investigated and resolved to the customer’s satisfaction.
I called in my order and didn't get anything. I've been calling for the last 5 days and theykeeptell me the same thing someone will call me back. Don't hold your breath.
Placed an order 1 day before my Daughter's birthday with live phone conversation with FTD. Paid with credit card, confirmation via E-mail from FTD. 1/2 hour before the closing of business where she works, I called FTD to confirm delivery. Flowers had not been sent. FTD said they would make a phone call to the florist and call me right back. 4:00 pm business is closed now. I had to call them again, they said that the only thing they could do was to try again tomorrow. FTD is in the business of guaranteed delivery, that's all they do. They dropped the ball. No more FTD for me, I will spread the word. I also told them not to send me any E-mail offers, that I wanted to delete my account completely, What do they do, next day they crowded my E-mail's.
I ordered the monthly Rose plan and the first month was delivered. I inquired about future deliveries part way through the next month and then inquired about notification of delivery. Finally, I asked when they would be delivered and was told someone would contact me in 24 hours. Since then I have called three more times and was told the same thing - they filled out the paperwork and somebody will contact me in 24 hours. Nothing is happening.
Mother's Day flowers were half dead. They looked like they were partially freezer-burnt. When I complained online to FTD, I got an autoresponse but no follow-up. So much for their 7 day guarantee. The $70 bouquet was the same as a $15 grocery store one. (Or a $5 "old" bouquet if you got it in the shape that mine were.) I was so embarassed that I couldn't even give them to my mom. And here I thought I was doing a good thing by spending so much on something nice for her.
I ordered flowers several days ahead for a birthday. At the end of the day I went on line to check why they had not been delivered. They were delayed. I went to the FTd web site and tried to call customer service. I was on hold for 38 minutes before I gave up. I then tried to cancel the order, but was unable since they had already been shipped. Flowers arriving after the event are a non event. The recipient believes that i forgot their birthday. I wrote an email requesting a full refund and received nothing back. today I was able to get ahold of customer service and all they could offer was a 15% discount on my order. They are lame and will not take responsibility for their failure.
I ordered the "better" arrangement for a funeral. What a got for my $80 was 7 sad little stems in a junky vase. I understand substitutions but this was a bad bouquet. When I complained I was told they could refund $14.99 only unless I brought back the entire bouquet. As if I was going to fly from CA to KY and return a funeral bouquet. They didn't even apologize. Worst florist ever. This is the second time. Stay far far away.
I bought a beautiful vase of flowers for my aunt who is sick in the hospital. I even paid extra to have it upgraded for more roses. The total came to over $70! I was happy to pay this for my favorite aunt because I knew that she would enjoy her favorite flower... the rose. Well, my parents were in the hospital room when the flowers were delivered and they were nothing like the flowers pictured or described online. The arrangement was mostly carnations with a few lillies (not supposed to be in the arrangement at all), and only one rose! Plus it was all arranged in a hideous brown vase ( it was supposed to come with a clear glass funky vase). My mom even took a picture of it for me with her camera on her cell phone.
I called FTD to complain about the arrangement and nothing was done. They said they could pick up the flowers and have a new batch sent! NO WAY! THat is completely embarrassing! Sorry Aunt Linda, they're taking your flowers away... not on your life! Or my other option was to have the flowers picked up and have my money returned. Again, that's horrible to go into someone's hospital room and retrieve gifted flowers because the florist totally messed up! So nothing is to be done. Needless to say, I will NEVER use FTD again, and I will let everyone I know how horrible their customer service is.
Had friend order from them online before. When the flowers got to their destination the arrangement looked awful. No way would I order any type of flower online.
Also ungrateful, take a look at child services complaint, were the mother lost her kids to her ex husband's family. How wonderful for you to have a good man that loves you. You should thank God you don't have a true complaint like her.
I agree with everyone else! Have you never heard it is the thought that counts. Your husband was trying to do something nice for you! My parents taught me to be courteous when receiving a gift, regardless if I liked it or not. Your an ungrateful ###, that is obviously way to spoiled by your parents, to even remotely grateful to have a husband that would go out of his way to do something nice for you. Did the flowers embarrass you at work, or in front of your shallow friends? One day your husband is going to realize what a ungrateful ### you are and dump your cruel heart to the curb!
There are so many things to become upset about. The state of our economy, children starving, families loosing their homes, global warming, the amount of unwanted animals that are euthanized on a daily basis in our country, greedy politicians, our education system. I would have more respect for you if you complained about rude customer service!
Get off your broom, get over yourself, and wrap your arms around your man, and thank him for trying to do something nice for you.
rip off
FTD practices false advertising and uses below par florists to complete their orders. I ordered a specific arrangement knowing that there might be substitutions. However, a good florist would only substitute using other flowers and vases that would still give the overall effect of the arrangement selected. They did not and then in less than 6 hours reduced the price of the arrangement I had selected. They were only willing to deliver a new arrangement the next day will the embarrassment of picking up the first arrangement. They only offered a discount when I saw the price reduction. I didn't check reviews online first. If I had I would not have used them. Don't make the same mistake. Call a local florist in the area where you want the flowers delivered! You'll be better off.
Alex reached out to me a week ago promising a full refund. I haven't seen this yet and am awaiting a response.
Alex reached out to me via email a week ago promising a full refund. I have not seen this yet and am awaiting a response.
Dear Tyamilia,
I show that we have refunded you for your purchase. I would also like to offer to send a complimentary arrangement for your troubles. I will reach out to you asap. You can also feel free to contact me via e-mail at alex@flowers.ms or call me direct at [protected].
Kind Regards,
Alex, Manager
Flowers, FTD Member Florist
www.ftdfloristsonline.com/flowers
www.flowers.ms
[protected]
[protected]
Dear Valued Customers,
I would just like to post some contact information in the event that you are having any difficulties reaching our company. If you call the number posted on your e-mail confirmation with a problem and feel that you're not getting any results, please contact our local number at [protected]. You can also e-mail me personally at alex@flowers.ms. Our goal is to provide you with excellent service and that you wont feel the need to resort to using this board as a means to voice any complaint you might have. We will do our absolute best to resolve your issue.
Kind Regards,
Alex, Manager
Flowers, FTD Member Florist
www.ftdfloristsonline.com/flowers
www.flowers.ms
[protected]
[protected]
Good evening. I placed an order through their website on Wednesday 13 February 2013. I ordered product 13-V8, the large version at a cost of $89.98 after the service charge. Their on-line catalog shows this to be a really nice display of roses with a pretty heart-shaped vase. On 15 February, a day late, a completely different and much smaller arrangement was delivered to my wife. I have called their 800 number several (5) times and someone takes my information, ostensibly for a return call. I have not received a return call, and I have not received the refund that I asked for after my 4th call to them. I originally simply wanted the arrangement that I ordered delivered as promised but by the fourth call only wanted a refund. My order number was [protected]. I really hope that others see this so they don't get ripped off as I have.
Chris Potter
I Tyamilia M. ordered flowers for a co-worker and they NEVER received them they was ordered on Feb. 4 2013 the money was taken out on the same day. Down Hill from there I called and spoke with some one and she was VERY unhelpful and I think that by me calling today which is Feb.13, 2013 and she would say wow you never received them but know i get oh ok. ;( .I WILL NEVER ORDER FROM HERE AGAIN
We take every complaint seriously, in the event you need to address us directly, please find the contact information below:
You can reach a supervisor at flowers directly.
Alex N.
[protected] or Toll Free [protected]
9-5 EST Mon-Fri or at florist@ftdimail.com
Response within 24 business hours
takes money, and delivers flowers whenever they feel like.
I ordered some flowers for my Mom this Mother's Day off of FTD(dot)com. I have had problems ordering flowers in the past from other websites, but thought I would be safe with what I thought was a reputable company. Imagine my chagrin and anger when the flowers I paid for never arrived on my Mom's special day.
When my order had not been delivered over 24 hours after the requested delivery date, I patiently emailed the customer service contact on the FTD website. The email I received told me to wait another 48 hours for processing of my complaint. After I had still not been contacted for two days, I emailed again. Another 24 hours passed, and I finally called the telephone hotline.
The representative I spoke to was not only difficult to understand because of her extremely thick accent and quick-speaking manner, she was flippant and unhelpful in regards to all my complaints. No matter what I said, she kept repeating the same two phrases again and again; "We apologize for the delay, " and "The flowers should be delivered soon, " was all I could get her to say. When I specifically stated that I wanted a refund of my money, or at the very least a coupon for a free future purchase, she basically told me to 'have a nice day' and hung up on me.
The flowers were finally delivered to my Mom, but only after it had been well over a week from the time I originally ordered, with no real explanation for their tardiness. To top it all off and add insult to injury, the flowers sent barely matched the bouquet I ordered off the website; at a percentage of about 50% correctness. I am utterly and completely dissatisfied with the service of their website and company, and will never patronize them again. I have more than half an inclination to contact the Better Business Bureau to at least warn them about these shoddy and deceitful business practices.
I expected better from such a well-known name in the flower business, and this why I want to make sure other consumers find out about how they really act. This company could not have gotten more things wrong with the overall experience had they been trying deliberately. I was foiled at every step of the process, and remain highly pissed off even some time later.
I would have probably let it go, but they continue to send me emails several times a week about their specials, even though I have 'unsubscribed' from their newsletters twice! Then, today, they had the nerve to send me a guilt-trip notice, asking why I hadn't filled out their customer satisfaction survey. Well, I filled it out all right, and I let them know exactly how I feel about them without mincing words.
For shame, FTD! You ruined Mother's Day. I hope you go bankrupt!
Dear Valued Customers,
I would just like to post some contact information in the event that you are having any difficulties reaching our company. If you call the number posted on your e-mail confirmation with a problem and feel that you're not getting any results, please contact our local number at [protected]. You can also e-mail me personally at alex@flowers.ms. Our goal is to provide you with excellent service and that you wont feel the need to resort to using this board as a means to voice any complaint you might have. We will do our absolute best to resolve your issue.
Kind Regards,
Alex, Manager
Flowers, FTD Member Florist
www.ftdfloristsonline.com/flowers
www.flowers.ms
[protected]
[protected]
the website does explain it. it explains nothing however about the fact that this company is taking advantage of the shields it can hide behind. if you read this and decide to buy through this company, please come back and tell us how it went. i'm willing to bet the flowers were not received on time or even at all. and lord forbid you have to call them. you better have a lot of patience and the willingness to repeat the most simple of statements to someone who has already decided what to say back to you before you even got on the phone. the people are professionals at one thing. and that is beating around the bush. p.s. when all is done and you just want your money back since you're clearly not getting flowers, wait for the manager (the only manager) who is on the other line for at least the next 15 minutes. that is the only person to say anything more then i understand. but it does sound like the same person for some reason...
I ordered five arrangements to be sent to different locations on Monday (December 21, 2010) and had asked them to be delivered on Wednesday (December 22) or Thursday (December 23). As of Friday noon (December 24th) they were not delivered. They have outsourced delivery information to FEDEX which is not reporting any deliveries as of noon on Friday. Previously, I ordered from local florists in each friend's town... it's more work, but at least they get the job done. Any time I saved consolidating the orders online is lost on this follow up and the anxiety and embarrassment is not worth the time "saved."
BTW... Customer service experience on the telephone was similar to the above complaint. After waiting on hold for 10 minutes.. I could not understand 1/3 of every sentence that this person spoke... ( I can speak three languages and live in a cosmopolitan city... so that's pretty bad customer service)
We take every complaint seriously, in the event you need to address us directly, please find the contact information below:
You can reach a supervisor at flowers directly.
Alex N.
[protected] or Toll Free [protected]
9-5 EST Mon-Fri or at florist@ftdimail.com
Response within 24 business hours
no delivery, no refunds
On 5/7, we placed an order for mother's day flowers to be delivered. According to their website, "Same day FTD flowers delivery offer applies to online flowers delivered within the U.S. and Canada if placed before 12 noon Mon-Sat." So we requested to have them delivered on 5/7. Well, no flowers have been delivered up to today (5/13). I have called them...
Read full review of FTD Companies and 35 commentssends dead flowers
Pretty simple my husband sent me flowers for Mother's Day and this florist (for want of a better word) sent little pink roses that were half dead and literally stuffed into the vase. Had to take them out and put them in fresh water and try to save them but they were dead in two days. Complained to FTD and they were going to replace the flowers, this of course never happened so my husband is basically out a chunk of money. Poor service, dead flowers and no effort to make good on the dead beat up flowers they sent. FTD should never have used this local florist and FTD should learn some customer service skills and fix what was wrong. Hello Pro Flowers! I read all the other complaints about FTD and I'm amazed they are still in business.
About FTD Companies
Customers can browse through FTD's online catalog to select from an assortment of fresh flowers, including roses, lilies, tulips, and mixed bouquets, all curated to cater to diverse tastes and preferences. In addition to fresh-cut flowers, FTD offers a selection of live plants, ranging from green foliage to blooming plants, which can serve as lasting gifts or personal home decor.
FTD's gifting options extend beyond flora, featuring an array of gift baskets filled with gourmet foods, chocolates, and treats, as well as specialized gifts tailored to specific celebrations. The company also provides a service for custom-designed floral arrangements, allowing customers to create a more personalized experience.
The website facilitates a user-friendly shopping experience with options for same-day delivery on certain items, provided orders are placed within the specified time frame. This feature is particularly useful for last-minute gifts or urgent floral needs.
FTD's services are designed to accommodate both individual and corporate clients, offering solutions for one-time purchases as well as ongoing floral subscription services for regular deliveries.
Overall, FTD aims to provide a convenient platform for customers to express their sentiments through a variety of floral and gift offerings, with delivery options to suit different schedules and occasions.
FTD Companies Customer Reviews Overview
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Overview of FTD Companies complaint handling
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FTD Companies contacts
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FTD Companies phone numbers+1 (800) 736-3383+1 (800) 736-3383Click up if you have successfully reached FTD Companies by calling +1 (800) 736-3383 phone number 0 0 users reported that they have successfully reached FTD Companies by calling +1 (800) 736-3383 phone number Click up if you have UNsuccessfully reached FTD Companies by calling +1 (800) 736-3383 phone number 0 0 users reported that they have UNsuccessfully reached FTD Companies by calling +1 (800) 736-3383 phone numberCustomer Service+1 (630) 719-7800+1 (630) 719-7800Click up if you have successfully reached FTD Companies by calling +1 (630) 719-7800 phone number 0 0 users reported that they have successfully reached FTD Companies by calling +1 (630) 719-7800 phone number Click up if you have UNsuccessfully reached FTD Companies by calling +1 (630) 719-7800 phone number 0 0 users reported that they have UNsuccessfully reached FTD Companies by calling +1 (630) 719-7800 phone numberHead Office+1 (858) 729-2800+1 (858) 729-2800Click up if you have successfully reached FTD Companies by calling +1 (858) 729-2800 phone number 0 0 users reported that they have successfully reached FTD Companies by calling +1 (858) 729-2800 phone number Click up if you have UNsuccessfully reached FTD Companies by calling +1 (858) 729-2800 phone number 0 0 users reported that they have UNsuccessfully reached FTD Companies by calling +1 (858) 729-2800 phone numberSan Diego, CA+44 152 941 6591+44 152 941 6591Click up if you have successfully reached FTD Companies by calling +44 152 941 6591 phone number 1 1 users reported that they have successfully reached FTD Companies by calling +44 152 941 6591 phone number Click up if you have UNsuccessfully reached FTD Companies by calling +44 152 941 6591 phone number 0 0 users reported that they have UNsuccessfully reached FTD Companies by calling +44 152 941 6591 phone number100%Confidence scoreUnited Kingdom+91 406 603 0303+91 406 603 0303Click up if you have successfully reached FTD Companies by calling +91 406 603 0303 phone number 1 1 users reported that they have successfully reached FTD Companies by calling +91 406 603 0303 phone number Click up if you have UNsuccessfully reached FTD Companies by calling +91 406 603 0303 phone number 0 0 users reported that they have UNsuccessfully reached FTD Companies by calling +91 406 603 0303 phone number100%Confidence scoreIndia+1 (646) 277-1228+1 (646) 277-1228Click up if you have successfully reached FTD Companies by calling +1 (646) 277-1228 phone number 0 0 users reported that they have successfully reached FTD Companies by calling +1 (646) 277-1228 phone number Click up if you have UNsuccessfully reached FTD Companies by calling +1 (646) 277-1228 phone number 0 0 users reported that they have UNsuccessfully reached FTD Companies by calling +1 (646) 277-1228 phone numberInvestor Inquiries+1 (800) 736-3383+1 (800) 736-3383Click up if you have successfully reached FTD Companies by calling +1 (800) 736-3383 phone number 0 0 users reported that they have successfully reached FTD Companies by calling +1 (800) 736-3383 phone number Click up if you have UNsuccessfully reached FTD Companies by calling +1 (800) 736-3383 phone number 0 0 users reported that they have UNsuccessfully reached FTD Companies by calling +1 (800) 736-3383 phone numberCustomer Service
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FTD Companies emailscustserv@ftd.com100%Confidence score: 100%Support
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FTD Companies headquarters3113 Woodcreek Drive, Downers Grove, Illinois, 60515, United States
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Most discussed FTD Companies complaints
I ordered in 11/11/2020 @ 2:37 pm, what I thought to be a beautiful $100 flower arrangement with a beautiful red redRecent comments about FTD Companies company
I ordered in 11/11/2020 @ 2:37 pm, what I thought to be a beautiful $100 flower arrangement with a beautiful red redOur Commitment
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