FTD Companies
reviews and complaints

Neither will I

Dear Valued Customers,

I would just like to post some contact information in the event that you are having any difficulties reaching our company. If you call the number posted on your e-mail confirmation with a problem and feel that you're not getting any results, please contact our local number at [protected]. You can also e-mail me personally at alex@flowers.ms. Our goal is to provide you with excellent service and that you wont feel the need to resort to using this board as a means to voice any complaint you might have. We will do our absolute best to resolve your issue.

Kind Regards,
Alex, Manager
Flowers, FTD Member Florist
www.ftdfloristsonline.com/flowers
www.flowers.ms
[protected]
[protected]

We take every complaint seriously, in the event you need to address us directly, please find the contact information below:

You can reach a supervisor at flowers directly.
Alex N.
[protected] or Toll Free [protected]
9-5 EST Mon-Fri or at florist@ftdimail.com
Response within 24 business hours

At least your flowers made it to your mother. I ordered flowers last Wednesday to be delivered by Saturday. I called Saturday and they said the order was for Saturday or Sunday - which was a lie! I called again on Sunday and they told me they would be delivered. I checked with my mother Sunday night -she said they never got there. I am on the phone right now with customer service and they said, "oh, hold on a minute while we process a refund." No remorse. No, "I am sorry that we cannot even handle the one thing we are in existence to do." WORTHLESS! The only option was re-deliver (which by the way is not redelivering when they didn't even try to deliver in the first place) or refund. Never offered to deliver and give me a credit or anything. WHat a crap company. NEVER AGAIN AND I ADVISE ANYONE WHO IS TRYING TO DELIVER FLOWERS TO LOOK ONLINE, FIND A REPUTABLE FLORIST LOCALLY AND HAVE THEM DO IT DIRECTLY. FTD IS THE MOST HEARTLESS, WORTHLESS DIRECT RETAIL COMPANY I HAVE COME INTO CONTACT WITH - AND THAT IS SAYING A LOT!

I strongly agree. I ordered flowers for Mother's Day. FTD advertised a unique arrangement of a dozen pink roses in a slim rectangular vase. It was advertised for 54.99. They charged me 69.99. There was a 19.99 service and delivery charge. I could have lived with all of that but they delivered multi-colored red and white roses in a plain clear vase. When I ordered teh arrangement I told the rep that if they didn't have that very arrangement, I wanted to do something else. She checked and told me they did have it at the shop the order was going to so it would be no problem. The item delvered beared NO resemblance of what was advertised. When I called they offered a 20% reduction. Let me see - you overcharge, you deliver some entirely different than what was ordered, your rep on the phone was not very helpful. Yea, that's fair. I WILL NEVER ORDER FROM FTD AGAIN!

NTR:Acoptimumcs is a diet company that sells a bottle of pills online for a sample price of $1.50 for the first bottle. Then if you don't catch it in 14 days they will not only not refund your money but they won't even let you speak to a supervisor to talk about it. They use some ### excuse that if I had read the terms and agreement on the trail date I automatically get charged. So instead of helping you they want to screw you out of money...BE WARNED!

FTD screwed me too - I ordered nice arrangement for mother-in-law... it never showed up - sent four emails and never got a response fro FTD. Finally after many phone calls got a delivery (after her B-Day) and all I got for $65 was a shriveled handful of tea roses in a paper bag. DO NOT TRUST FTD!

I agree, FTD sucks

To FTD
I was very, very disappointed with the miniture rose plants sent to me for my birthday from my sister-friend. The gift order #E4220084 (SUK:PR44 Sunshine Wishes Birthday) were delivered late and very wilted and was anything but "SUNSHINE". FTD tried to correct the problem but they failed because the second plants sent were worse than the first. They were so "dead" I believe they were dead before they were package. I could not believe the plants came from a local florist - they appeared to have been in a war, they were really, really that awful.
I will not give FDT a third chance to correct their problem, I do hope they give my friend C. Keene the refund she deserve.
A Lee
New York

I own and operate a local florist.Walmart and other big retailers has stolen our business and they get bigger and bigger every year.Now FTD and Teleflora offer you flowers less than what we can pay for them and thats another cut of our business.Both wire services and 1 800 flowers offer more than any florist could possiably deliver.Then to top it off, they will discount for near nothing and ship it out of there warehouse with no refridgeration at all.FTD, Teleflora and especially 1 800 flowers, Blooms today, are nothing but a bunch of greedy people preying on the american public, the only thing they will look out for is their pocketbook.Sue Avery, Drummonds Florist

your best bet is to order directly from a local florist, they will let you know what is available at thier shop to accomidate your order.FTD or teleflora or 1800 flowers and the like have not a clue what is available in the local shops area .

This is an advice to all potential FTD customers as well as potential member florists. DO NOT go for FTD. I repeat, DO NOT go for FTD unless you want to get cheated. For potential customers, be aware of this, FTD covers itself with clause to allow it to substitute flowers. With this simple clause alone, they are able to freely and legitimately give you rubbish & you are usually not in the position to know what & how much is being delivered at the other end. This essentially gives FTD a free hand to deliver to deliver whatever they want. Then, remember this; From what you pay, 30% is taken off for commissions etc by agent florists. Also, another amount is deducted for delivery for delivery charges. What’s left for the flowers can be anywhere between 40 – 60% of what you had paid. I know this because I was an ex-FTD member florist.
For potential member florists, avoid FTD like the leprosy. They cheat you from right under your nose and every month! How do they do it? They make their monthly statements so super complicated that it becomes incomprehensible so that you can sneak in intentional “errors” all sorts of unfounded fees repeatedly every month without getting detected and get away most of the time. Frequently when you find out that you have been had and you try to get your money back, they tell you that the window period for dispute is over or that your records have been expunged from their data base and so can no longer address the problems. Even if you catch them very early, they will give you ridiculous and unreasonable answers. No matter how many people you talk to (assuming that you have the time and patience to wait through their ear benumbing phone system), you will not get your money back. If you try to get to speak to Senior staff, the chances of them returning your calls are lower than you winning the lottery jackpot. After being and FTD member florist for 6 years, I was cheated of total exceeding $10, 000. Now I can breathe a sigh of relief after cancelling membership with them. For 6 years, I was under constant anxiety and frustration when dealing with FTD. For any florist looking to subscribe to a flower wire service company, I recommend that you try www.irisadvantage.com and www.clearoot.com . These people are so much cheaper, easier to deal with, use very simple billing, etc. For those who insist on joining FTD, I wish them good luck. Should any reader be interested to find out more about FTD’s scamming tactics, I can be reached at [protected]. I’ll be more than happy to fill you in.

*florist, flowers, flower. florists. florist shop. international flower order, domestic flower order. flower order, wire service, floral, sending flower, send flowers internationally, scams, scam, floral scam, flower scam, FTD.

my mothers day flowers still havent been delivered - found FTD's CFO's email address;

Investors and Press:
Becky Sheehan, [protected]
bsheehan@FTDI.com

I 've experienced the same as all of you only I'm working in the Middle East so I've had to ask relatives to call FTD. One time a customer rep could not even understand English to address my sister's request to cancel orderse and update status on others. Out of 4 orders, one was delivered TWICE yet I have been charged $93.98 on my credit card for an order that was canceled the same day and deducted my United airline miles so that out of 24000 I only have 104 left even though they were supposed to reimburse. The worst part is they give no customer service email or an address, just the online form that allows for no communication. I will never use them again either. No more middle men is right!

Just had a very disappointing experience with FTD as well. They did not even deliver the rediculously overpriced chocolates I added to my order. I will never use this company again. Service was terrible.

PEOPLE...call your local florist ftd is not a florist they send orders to florists!
They are only a middle man!

I'm in the same situation as everyone else. On May 5th, I placed 2 orders for flowers (Mother and Mother-In-Law in 2 different States) to be delivered by Mother's Day and neither order was delivered. Fed-X tracking number was provided, but as of Monday, May 11th, no shipping status. I've emailed FTD, but received no response. Called their Customer Service number, only to be told that there was a high volume of calls and that there would be a minimum 15 minute wait. This is the first year that I have ordered from FTD, but it will be my last. I will contact Bank of America to dispute the credit card charges.

FTD also failed to deliver flowers ordered on 5/5/09 for delivery on Thursday, 5/8/09. Called FTD on Saturday morning...they were out of stock on the flowers ordered, but they did not send a subsitution or contact me. So on Saturdday morning worked with the helpful CSR to chose an alternative arrangement that could be Florist delivered on Sunday, May 11 (Mother's Day). However, FTD FAILED. No flowers delivered on Sunday. (CSR made some misktake in the order system...) Contacted FTD on Monday(waited for 40 minutes, must have lots of issues from Mother's Day...). FTD offered to send flowers out on Tuesday, 5/12 and give us a discount on the service charge! They should have offered complimentary flowers for their 2 mistakes! FTD is not just selling flowers, but also the sentiment/thought of getting the flowers/gift send for the occassion on time. What terrible service...raised to supervisor did not get good customer service response either. The FTD brand is tarnished. Add your stories her and twit about them on twitter with #FTDFAIL

DO NOT USE FTD.COM for flower purchases! Purchases are not delivered in a timely fashion or delivered at all! This is the 3rd attempt to have flowers or plants delivered and the product is NOT delivered on time or at all! It is extremely bad when other deliveries are made for flowers purchased from other individuals but NOT delivered by the spouse of the reciepient that was purchased 1 1/2 weeks in advance and at a very high cost!

This was the absolute worst service I've ever received in my life. I placed my order 6 days ahead of time and the order was never delivered. I called four times to find out why and nobody ever returned a call or gave me an answer. I finally cut out the middle man and went directly to the local florist where they had no record my order ever being placed. I'm now on day 11 of waiting for my refund, which was promised to be refunded within 6 days. I've made a total of 8 calls since starting this fiasco and all 8 times people have promised to call me promptly, as of right now I have received ZERO phone calls from them. I will never for any reason use this company again.

The same thing has happened to me today. Two months ago, I met the love of my life. I ordered Valentine's Day roses for her from FTD.com on 2/9/11 to be delivered to her place of work on Valentine's Day. As of 4PM on 2/14, they still haven't been delivered and she's about to leave for the day. Now, after ordering sufficiently early, I've been scammed for $85 because the roses were never delivered. Sigh... FTD: what of bunch of losers!

My boyfriend order roses for me for Valentine's Day. They cost my boyfriend $73.98, and were supposed to arrive on February 12, 2017, the day before he left for Florida on business. Instead, they arrived at my office on February 13, 2017, and they were frozen upon arrival. It took us 3.5 days to get thru to customer service, and then they had to recharge the order to a credit card and send a separate refund via paypal – which is how he paid for the order in the first place. SO a word to the wise – NEVER ORDER FROM FTD. (All of this is factual information and can be confirmed via photographs and multiple witnesses.)

I was promised a delivery would be made by noon on Feb. 13 -- I would never have placed the order otherwise. Instead, my wife left work at noon (for an entire week) and never rec'd her order. I asked FTD to refund the charge, given their "Satisfaction Guaranteed" promise. They would not; they argued that the delivery had been signed by her at 12:30.

First, 12:30 is not before noon. Second, this is an outright lie. We called her place of work and were told that the flowers were actually delivered at 2 and signed for by someone with an extremely different name.

DO NOT order from FTD. They will take your money, ignore their guarantee, and lie to defend themselves.

February 26, 2017 I ordered flowers to be sent to my son in Florida as a congratulations for purchasing his first home. He sent me a picture of what he received and it was NOT what I ordered. I contacted FTD and they told me they had a 100% satisfaction guarantee and would take care of the problem. A new delivery was made and this time the order was even worse, not even close to what I ordered. I sent a picture of the flowers to FTD and to my surprise they called me on the phone, apologized for the mix up and said a representative would be in contact with me the following Monday, which would have been MARCH 17, 2017...yeah, it was really taking this long. Needless to say, I have still not heard back from them and any emails I send are ignored. I will NEVER do business with them again and would NEVER recommend them to anyone. I was so disappointed and disgusted and what's even worse, my son still doesn't have his "Home Sweet Home" planter that I ordered!

I ordered flowers for delivery directly from the FTD website on Thursday, 12/7/2017 for my mother's birthday. I requested a delivery date of 12/9/2017 and completed my order as instructed -- by providing my email address, my daytime phone and my evening phone.

On Saturday morning, 12/9/2017, I emailed Customer Service at approx. 10:00 a.m. requesting confirmation of the delivery. Finally at 2:00 that afternoon, I received an email response from Customer Service stating that the arrangement I had requested could not be delivered until 12/12/2017 and suggested that I call Customer Service if I wanted to discuss the order or cancel it. I, of course, called Customer Service and proceeded to hold for 40 minutes (ironically listening to their taped recording of how important my business was to them). When a live person finally answered, I gave her my order number which she was unable to pull up on her computer as it was "pending." So there was nothing further that she could do. To wait for 40 minutes for this type of response was unbelievable. I asked to speak to a supervisor -- by this time I was less than amused and asked if it was company policy to NOT notify customers of impending problems with delivery. I stated that a 1 minute phone call from an employee notifying me of a problem at any time prior to the delivery date would have avoided all of the frustration (otherwise why ask for all of my contact details) -- not to mention saving my sanity from being on hold with the monotonous recording telling me how important I am. As it was, my mother never received her flowers for her birthday and it was much too late by then to make alternative arrangements. I could kick myself because after checking around online -- obviously this is not a new problem with FTD. I personally will never use FTD again. It's much too frustrating and upsetting.

On April 25, I ordered flowers for Mother's Day to be Delivered Friday, May 9. On Monday, May 12, I checked the FTD website to make sure that that indicated that the flower were delivered, and it indicated that the flowers had been delivered. My credit card had been charged as well. Meantime, I found out that no flowers had been delivered to my mother, so I called FTD, and was told that they had sent the order to all 6 florists in the area and all had declined to accept the order. I asked why, if that was the case (since I had placed this order two weeks in advance), I had not been notified that the flowers would not be delivered as promised, and furthermore why my card had been charged. After a long and meaningless story, the customer service representative told me that 'the best they could do' was to refund my credit card. I responded that since no services had been provided, and since I was not informed that my mother would be receiving no flowers for mothers day and since I was charged anyway, that was certainly NOT the least they could do, and that they should deliver the flowers for free AND refund the erroneous charges to my credit card. After a long wait, the customer service rep offered to deliver the flowers for 20% off. I told the rep that completely failing to honor an order placed far in advance and not informing me that that was their intent was a huge problem for me, and that was not sufficient. I asked to speak to the customer service rep's supervisor. After a long wait, the customer service rep returned and informed me that the best they could do was offer me 40% off for the order they had already charged me for and not delivered at all, and that delivering a mothers day order after mothers day was unacceptable and not at all what I had in mind. And I still have not received a refund on my credit card.This is a completely ridiculous reaction to a horrible business faux pas. ISend the flowers I ordered to be delivered for Mother's day and which were not delivered and for which my card was charge, free of charge AND credit my card for the entire amount of the transaction. Mother's day occurs ON the day not after the fact. These flowers were delivered two weeks in advance. I received NO notification that the flowers were not going to be delivered, although that was apparently obvious in advance of the scheduled date, nor did I receive notice after the fact, nor did FTD.com offer any compensatory service for the fact that they failed to honor my order and my mother received no mother's day flowers other than to offer me 20% off for mother's day flowers NOT on mother's day.

I ordered a bouquet for my mother's birthday 10 days before the delivery date (Dec 24). The order was never delivered to my mother's home but FTD's order status system falsely claimed that it was delivered. Not delivering the flower as promised was already bad. They even cheat customer by claiming that an order has been delivered! They have been "investigating" till now with no solid answer on what is happening. I will never order from FTD again.

I ordered flowers Thu FTD.COM for next day delivery,as it turned out their carrier DHL could not make their self imposed deadline of 3:00p.m. the next day. They finally got delivered at 7:00 p.m. They would not at least refund the delivery charge that WAS credited back to them from DHL This was my first and last experience with FTD.com. Also their customer service personnel are rude and useless. TERRIBLE SERVICE!

FTD.com website inventory showed a product was available; It was not FTD made an unacceptable substitution and ruined my 25th anniversary.

On or about August 19th I purchased 1 dozen long stem yellow roses for my 25th anniversary, I was very careful to only purchase items FTD's website showed as available. FTD substituted some kind of weird ugly white with red trim roses for the yellow roses. This was unsatisfactory, FTD made no effort to contact me and authorize the substitution; my wife was insulted after 25 years I had sent her friendship roses. Additionally I also purchased balloons from FTD, my wife had to stand outside in over 100 degree temps because of the incompetent delivery person. I contacted FTD Customer service. FTD Customer Service said they can make any substitutions they want as long as it is a similar product of same value. Buyer beware, FTD can give your loved ones what ever they want.

It is the consumer's right to receive what they purchase and it is not right for a company to substitute whatever they feel like substituting. At 1st I only asked for a full refund on the flowers, after FTD's answer I want a refund on both purchases on the flowers and the balloons, I will be more then happy to return the items to FTD. Nothing else will be acceptable FTD.com website inventory showed a product was available; It was not and FTD made an unacceptable substitution and ruined my 25th anniversary.

This is to warn "unsuspecting" folks. I decided to order Mom flowers for Mother's Day for the FIRST time and was I ever disappointed with product and service. The bouquet was NOT EVEN what I ordered and late with delivery. Saw the arrangement and was pitiful. So embarrassed.

Then went to Albertsons and bought the most beautiful flowers and she LOVED them. If FTD.com had any class, they would refund my credit charge. Please don't be fooled like I was. DON'T ORDER ANYTHING FROM THIS COMPANY.

Ordered flowers to be delivered on May 6 for Mother's Day. The issue started the previous Saturday when a rep called me to change my order. I made the changes, confirmed the order on Monday. I had two orders being shipped out by FTD, and when I received confirmation on 5/6 for the deliver of one of the orders and not the other I called Customer Service and they said the order was cancelled! Not only that they said my money was refunded, which it wasn't. I explained I did not receive the refund, and they told me it was not cancelled. Then I tried to work with the customer service rep to change the order and continue with the having them send the flowers immediately-because the receipent should receive the flowers on 5/6 (the day this is all happening). They said they couldn't do that, and I told them to just give me a refund, but to send me an EMAIL of the cancellation and that I would be refunded!

I received the confirmation on May 7 at 12:34 am!

Just a note I was on the phone with Customer Service for 1 hour and 45 minutes. That blows!

I will never use FTD again. Perhpas if they move their customer service to the United States I may reconsider. Or, have people who are customers talk to customer service reps who both have the same language as their primary language. Comprehension is everything with Customer Service!

They suck!