Complaint Rating:

Company information:
FSB Telecom
80 Great Eastern Street
Greater London, England
United Kingdom

We nearly joined the FSB (Federation Of Small Businesses).
We were "sold" a freephone number and telephone service that would NOT AFFECT OUR BT LINE but would merely give us FSB discount.

However on consideration of FSB and the fact that although they are meant to be for the smaller business but do not accept standing orders as opposed to direct debits we decided not to go ahead.

Although I emailed to cancel the freephone service, our telephone bills then came from FSB. I was unable to access BT facilities such as call divert etc as BT informed me it was no longer a BT line and we had switched suppliers. SOMETHING I DID NOT AGREE TO.

We are now in a position where we owe FSB £400, they have disconnected our phone line which we need urgently and I cannot get anyone to resolve this as am only able to email BT/FSB and there is a complete lck of response.

FSB are supposed to help smaller businesses but all they've done for us is missold us a service and screwed us up.

Any advise welcome.