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FS Performance Plus Complaints - Acai Berry shipments

Review all FS Performance Plus complaints

FS Performance Plus

Posted: 2008-10-12 by Tere [send email]
Acai Berry shipments
Complaint Rating:  100 % with 1 votes
Company information:
FS Performance Plus
Orem, Utah
United States
Phone: 888-298-8740

I recently returned an unwanted and unsolicited package of Acai Berry product to FS Performance with a letter requesting NO further shipments. i also filed a complaint with the Complaint Board. I was checking my bank balance athis morning and noticed another shipment had been charged to my account. I saw a phone number and c ontacted the number which gave me the goheopnow.com websited where I saw the note about pressing 888 rapidly. I got a voice mailbox, but left a message anyway. Thank you to the person that gave me this "888" note. I will keep returning the product and advising my bank not to honor the charge.
Comments United States Diet Products
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Comments

42 days ago by Support [send email]
We appreciate forums such as Complaints Board that allow for customers of all products to vent or state their beliefs concerning a given product. We look at it as a great opportunity for us to share our vision and see it only as a positive. We understand your issue and acknowledge there have been others who have shared your same frustration. We recognize we are not perfect, but we are always seeking perfection.

We would like to take a moment and outline our whole marketing concept and emphasize it is very clearly outlined in our Terms and Conditions and made readily available and we actually require persons to verify it has been read BEFORE one chooses to take our sample. We offer Acai a tremendously healthy product, in a trial size, at a greatly reduced price, in order to allow more people an opportunity to try our healthy product that would otherwise never had had the chance. In doing so, our intent is that when an individual tries our sample, they can make a decision as to whether or not they would like to continue to receive the product on a monthly basis. If they like the product, they do nothing and the product continues to come each month. If they choose they no longer want the product, no problem, all they have to do is go to the web address on the bottle (www.gohelpnow.com) and simply cancel the product. This usually takes less than 5 minutes.

We strive to do everything possible to make the product cancellation experience as easy and fast as possible for our customers. In the spirit of good customer relations, we have created a specific avenue for all who wish to give their feedback directly to us by visiting our Customer Support website and clicking on the "We Want to Hear From You" button. We hope this helps to clarify any misconceptions and invite any and all to visit our Customer Support website (www.gohelpnow.com), available 24/7/365 a week, for more information.

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