Complaint Rating:

Company information:
FRYS.com
United States
frys.com

On Memorial Day weekend, I went to Frys to look at Samsung ln52a750 TV. It was on sale for 2500. It was a great price, but they were out of stock so I asked for a raincheck. The sales person creates one for me and wrote down the number for me on his card. I asked if I should get a copy and they said there is no need.

1 week later, I call Frys to see if they had the TV in stock and they said no. I asked if my raincheck was still in the system and they said yes. I continue to call week after week to see if TV was in stock and if my raincheck was in system. Each time I was told that it's not in stock yet, but the raincheck was there.

5 weeks later, they said it was in stock so I rushed down to the store. When I get there, all the sales people were busy so I asked someone standing at the central desk they had in the TV section if he could help me. Turned out that he was the manager of that area. I asked if the TV was still in stock and he said yes and it's selling for 2899. I then told him I had a raincheck and gave him the number.

He looks in the system and tells me I don't have a rain check. I asked him to check again since I have called every week for 5 week and was assured that it was there. After pounding on the keyboard for a while, he pulls it up and says the rain check was for 2899. I looked at the computer screen and noticed that the create date for the raincheck was today's date as opposed to Memorial's date. At this point I asked for another person to help me. He went and found the original sales person that gave me the raincheck.

As they were walking back, I see the manager whisper something to the sales person. When the sales person gets back to the computer, I ask him to pull up the raincheck. He said his manager did that and it's for the same price. I told him the one he pulled up had today's date on it and ask him to try again. He refused even though I asked multiple times. He also said if I had a rain check they would have printed me a receipt. The sales person pretty much refused to do anything except saying there was nothing he can do.

I left the store and felt like Frys purposely didn't want to pull up the raincheck because they figured that the TV was a hot item and they were selling like hot cakes at without the discounted price. There is no way that after calling every week for 5 weeks, suddenly the raincheck was not there.