Complaint Rating:

Company information:
Fry's Electronics
340 Portage Ave, Palo Alto, CA94306
Palo Alto, California
United States
Phone: 650-496-6045
www.frys.com

On 5/21/08, my computer's power was suddenly off. I brought my computer to Fry's repair center for check out at priority service.

After 6 days of painful waiting and $678.86 - ($364.87 refunded) spending on the repairing + (software and harddrive after my harddrive was crashed by improper procedures).

75% of MY 7 YEARS VALUE DATA LOST, most of my kids from elementary school - middle school - High school pics lost by this improper handling of my computer.

The MOST IMPOTENT ISSUE in this complaint is my computer power off coursed by A $15.00 POWER LINE, they did not advice me for this small failure, instead of they keep doing the service without backup my data and coursed my data permanent lost.

I am writing to you for this issue, because I don't think a good business would do this to customer by not telling customer the simple course of the problem, instead of to make unreasonable money from this small problem at customer's painful cost.