Company information:
Frontier Infiniti
4355 Stevens Creek Blvd.
Santa Clara, California
United States
Today I need Complaint Infiniti Dealer (Name Frontier Infiniti) Car Repair issue
The dealer name:
Frontier Infiniti,
Located at 4355 Stevens Creek Blvd. Santa Clara, CA 95051
Phone: 408-243-4355
Description My Car Maintenance process:
My car is 1999Y Infiniti G20t
At 4/15/08, My car got 90, 000 mile maintenance at dealer (Frontier Infiniti Dealer) office. Before maintenance, anything is good.
After that maintenance, at June-1, sometimes it can't start. I use this car very less mile everyday (under 5 mile everyday). This first maintenance I spend $1793.00
First I think maybe its battery doesnâ??t work, so I open the engine cover to check battery. While I open the cover, I found one cable loss or left on engine outside,
It is very dangerous possible break the cable because the engine so hot.
I pick up my car to the same dealer again; they say it is normal case about engineer mistake. And they let me spend $667.58 for maintenance start motor problem again.
After second time maintenance, 20 days later, till to about July-5, the car always report â??Engine Service Soonâ?? error. I talk with the dealer; they said I have to spend more money maintenance again.
I complaint with Infiniti consumer affair office, they say they canâ??t control dealer, and they have no idea/help for me.
I think the dealer and the Infiniti consumer office hurt customer benefits. And while I talk with them in phone, I feel they discriminate me and cheat me.
The car total value is $5000. But they cheat me replace one bye one, will be spending more than $5000.
Why I say they cheat me, they made bad quality maintenance?
Because the car situation is much better before they maintenance, but after they maintenance I feel the carâ??s status is very bad. And I found they forget to setup one cable outside of engine.
I am feeling worse, no helps and my English communication is not good.
So I only way I complaint them here.
