FromYouFlowers.com
reviews and complaints

From you Flowers took an order from my son for Mother's Day Flowers. He paid extra for delivery on Mother's Day. He used them because they had a Guarantee Option. The flowers were not delivered until 5pm on Monday May 13, 2019, the day after Mother's Day. The local florist said he only received the order from From you Flowers on Monday. My son received an email from Ava's Flowers saying they would credit him $15 but the local florist said there is no Ava's Flowers and that they would charge him, the local florist, even though he didn't get the order on time. Needless to say, I was very disappointed. It just doesn't feel right receiving Mother's Day Flowers after the day and my son felt terrible even though it was not his fault. We will never use an online florist service again. We suggest checking the phone book for a local florist and contacting it directly.

I ordered flowers with a balloon for my daughter for her birthday. What she received was a small bouquet, no balloon and they spelled her name wrong. Very disappointed, when I called all they could do was give me a 15% discount. Really? They put me on hold about 5 times, each for 15 minutes or more each time. I asked to speak to a manager, he kept saying there is no manager. Apparently, the balloon flew away! Do not use this company.

I ordered a masculine casket spray on 1/2/19 that did NOT have bright pink or red flowers for my nephews funeral on 1/5/19, what I received was a wedding bouquet! I specifically selected a spray that had darker colors and would go with the color scheme of my nephews outfit and other flowers that were ordered. It was extremely bright with nothing but bright pink, white and red roses! It looked like a circus spray! I would like a refund! I paid almost $200 for this spray and I am very unsatisfied.

(attorney advertising) My name is Todd Kennedy and I am a class action lawyer. My law firm, Gutride Safier LLP, represents consumers in a class action lawsuit against FromYouFlowers.

In particular, the lawsuit involves the company's failure to deliver flowers and other ordered items in a timely manner, as well as its failure to properly issue full refunds to affected customers whose orders were not fulfilled.

If you have been affected, please contact me at [protected], or [protected]@gutridesafier.com.We will protect the confidentiality of your communications to us, to the fullest extent of the law.

Ordered a beautiful bouquet of flowers with the same day delivery for my mom's birthday. I picked the date and the exact time when I wanted the flowers to be given, as I could not be there. 30 minutes later I called my sister who was next to my mom and asked how she liked the flowers and I was said that my mom didn't receive any flowers.
I called FlowersFromYou and asked what happened. They said that the order was canceled as the payment was declined. I wasn't aware of it and thought that everything was fine! I was said they emailed me but I didn't find anything (including junk folder).
It's very disappointing to me...

On Nov 3 2017 I placed two order for funeral arrangements to be delivered to the funeral home on Mon Nov 6 before 4pm. I received confirmation of my order. On Monday I received two emails confirming delivery of both orders. On Monday when I went to funeral home only one was there. Funeral home checked everywhere and the other arrangement was no where to be found. I called the customer service and of course it was after hours so they said I would have to wait til morning for more information. At 1pm Tuesday, still no call back so I called again. Was told by first customer service that the second order was not able to be filled by same florist so it was sent to another one and it would be delivered Tuesday. Unacceptable, services were over Tuesday. No one could tell me why I received email confirming delivery, why I was not notified that the second order would not be delivered on time. Only answer I received was they were sorry, refunded my money and offered me a gift voucher of $20.00. The worst thing about this whole issue was these were flowers for my sister who had passed away. We traveled 600 miles to be there for her funeral and my flowers for my sister were not there. How awful! I was devastated. I tried talking with 'supervisor' & manager and got a bigger run around from them. One even got smart with me and asked how old I was because he felt I was being stupid or something. I had requested full refund of purchase and more than a $20 gift voucher for the same company. Seriously, of all times for them to mess up and have no compassion. Never mind who runs a business like this. Why did they send email confirmation for items that were not delivered. I will never use them again. So I am stuck with a useless voucher and horrible memories of the funeral.

Rosa Santos 11/08/2017 order # [protected]

I ordered flowers a morning before to be delivered on a timely manner which they did not. been checking on the to see if they were on its way but it kept only showing pending. so before noon I decided to call to confirm the order a young lady checked on the status and said the order was being processed at the recipient should receive the flowers before 2pm. well here comes 1:50 No Flowers I decided to call again to
[protected] to check on the status of my delivery just to here that the delivery was not gonna be possible like really! why did I not get a call or an email to let me know this issue! I will NOT use this service nor will I recommend it to any of my relatives/friends. I always like to try new online services to give the benefit of the doubt but this has been a very disappointing experience...Yes I did get an email where it states my refund will show on my c.c. within 2-3 business days but I had my heart set on this SPECIAL delivery all in all never again...

FYI: I was really going to give business to this company after all there's someone with birthdays or special events going on...

So bad I rarely read reviews. I ordered a bouquet for my cousin's wedding with the delivery on that date that was separately paid. But nothing was delivered. Called their customer service, but nobody piсked up the phone. I emailed them and they answered saying that they would send me new bouquet as apologies. Again nothing was delivered. Guys, that's really not funny at all. They said that the delivery was delayed. Why? There was no courier. So stupid. I wasted time and money instead of just buying from another store with more positive reviews...

I ordered Mother's Day arrangement with chocolate from this company
I was charged and website said delivery would be 5/13-5/14
The flowers were never delivered
As you might imagine I was very disappointed
And so was my mother
The contact number on the website is a voice message machine
I have not received a response from them via phone or email

Not much to say about this company. Didn't get my order and they refused to refund my money ($70 in total). Customer service hung up on me once, and I called back and had a wait time of 8 minutes to speak to someone. So I lost money, didnt get the flowers, and ruined a good surprise. Its called robbery. If it was worth my time to go to court I would, but they won this round.

I was supposed to get my flowers on Friday and it is already Wednesday and still no sign of my order!
On Friday I contacted From You Flowers support service and they said that they had a problem with the delivery and said I'll get my order on Saturday, then they said Sunday and when they said Monday I was already super mad and demanded a full refund. When they said no I even raised my voice because that was unacceptable. I bought these flowers for my wife and I wanted to make a surprise for her.
These clowns were not able to tell anything. They said I'll get my order on Tuesday and when I asked them can they guarantee that they said no. What a joke! This company is a pure garbage, avoid like a plague!

My daughter ordered flowers and chocolates on July 12, 2016 to be delivered on July 13, 2016 for her mother's(my wife) birthday. Knowing we had a 5:00P.M. Dinner reservation, she paid for expedited service so they would be delivered by noon. At 4:30 P.M. I called fromyouflowers and talked to a guy named Terrell and explained that we had to leave so nobody was there to receive the flowers and to cancel the order. We got back from dinner at 7:00P.M. and no flowers so my daughter called to confirm they had cancelled the order. She talked to Emily who said they had to talk to the florist and nobody answered when they called. We went to bed and when we went out for work, the flowers were in front of the door. There were NO chocolates so, I think the delivery person ate them. No doorbell or knock on the door. Obviously, the flowers were wilted and worthless. Calling today, they want to give us a 40% discount. At 4:30, they had plenty of time to cancel the order if it got here after 10:00 P.M. They said as long as it was delivered we had to pay. Much like ordering a pizza that arrives 10 hours late and they expect you to pay for it. Their 100% guarantee just means they will discount enough to still make money for terrible service. The florist was Reno Floristeria in Reno and I haven't talked to them, yet. I would recommend ANYBODY ELSE but them.

Date: April 15, 2016 Order Number: #[protected] Never Delivered
Requesting Refund: $87.97 N0 response on 800 number
Client Name: Vickie Kline Phone: [protected]
Floral Funeral Arrangement Deceased: Rena Wells Robinson
Location For Delivery: Greens Funeral Home
216 Archie Whiteside Rd, Gastonia, NC 280522 Phone: [protected] I

My 20 year old son who is based in Japan ordered me an arrangement for Mothers Day. He ordered this on April 22nd, it was suppose to be delivered May 6th. Never got delivered but the $70.83 was deducted from his account. I spent over an hour on the phone trying to get his money refunded. I was told that since he placed the order that he would have to call. Seriously he's in Japan! So I had to face time him so he could tell the customer service rep to cancel the order. Do NOT order anything from this company I really and truly think it's nothing but a scam. How many customers never realize that the flowers they ordered were never delivered? Why was the money not refunded?

I ordered a Bamboo Plant from this site and wish I had read all the complaints before ordering. My daughter had just returned home from the hospital and I ordered a Bamboo Plant from this site and expected delivery on 4/23/2016. It was not delivered as expected and when I called the next day was told the florist was closed on Sunday and delivery would be made on Monday, 4/24. I did specify on the site N. Las Vegas florists. A plant was delivered on Monday and when I asked my daughter to send a photo of it I felt cheated. The plant certainly did not look like the plant featured on the site, in fact it looked like a reject. The picture on the print-out is not the plant my daughter received. This is gross false advertising in my opinion and would like a credit.

I made an order about three days ago and received nothing yet! I bought some flowers for my mother and still nothing! I will never order from Fromyouflowers ever again. Every day they leave me a message to call them about the order and when I call they put me on hold for like 50 minutes and then disconnect! Absolutely disgusting company, they need to be shut down!

I ordered the cheesy happy cup with all the happy flowers that go in the deluxe arrangement, a balloon and a bear for my girlfriend on Valentine's Day. When the order arrived there was no bear and no balloon! Flower which we did receive were super ugly! I was so mad, so angry that I contacted their customer service and told how much I hate them! I wasted my money trying to make my loved one happy, but these people ruined everything! I never was so embarrassed in my life! Save your money and shop somewhere else!

I wish I had read the reviews before I decided to order something from FromYouFlowers. I purchased some flowers for my lovely girlfriend, but flowers never showed up on the day I'd ordered them for! I am so disappointed. They didn't even contact me! I will not recommend this company to anyone! They did deliver the lowers, but delivery was too late. I wanted them to be delivered on February 14, but they were 2 days late. Very unprofessional.

I order some flowers from FromYouFlowers website. I wanted to make a surprise for my mother and my girlfriend. On February 14th flowers never showed up and I received them only yesterday. I contacted them and demanded a refund. They refused to give my money back, because flowers were delivered. They said that happened because of the large orders for the holidays, some were to be delivered on the 15th. I'm very disappointed. I planed weeks in advance to do something for my loved ones. I actually don't care what was the reason, but these people ruined my surprise. Very unprofessional for a reputable company.

I wanted to make a surprise for my girlfriend on Valentine's day, so I ordered her some flowers from FromYouFlowers website. I contacted them many times and reminded them about the delivery time, and they assured me that everything will be fine. But unfortunately it was not, because flowers never arrived. I immediately called customer service but no one picked up the phone. So I sent them a message and received a reply stating that a refund will process. It is such a shame because my bad choice prevented me from spending money with a company that actually delivers orders. They did refund me, but I'm very disappointed. Please don't give your money to FromYouFlowers.